Salmonella in Kinder: Ferrero apologizes and launches complaint platform

“We are deeply sorry to hear that some people may have become ill from consuming any of the Kinder products affected by the current recall. † Some consumers expected them, now it’s done: Ferrero, the group that markets Kinder chocolate, has apologized for suspicions of the presence of these bacteria in some of its products, such as Kinder Surprise, Schoko- Bons or even Mini Eggs.

In an effort to restore trust, the group has also put a complaints platform online. “If you believe that these symptoms have had a significant impact on your health, your professional life or your private life, we invite you to complete the following form on our platform dedicated to managing these specific requests” , we can read on a special site, passed on by the Parisian† † We assure you that every file is studied with the greatest care and that we will contact you as soon as possible.the group added.

This platform will to identify and individualize exchanges with families “A Ferrero spokeswoman told AFP. Target ? Compensate those who want it.” For example, in the UK Ferrero covered all medical costs of people affected by salmonellosis infection, the spokesperson added.

150 cases have been identified in 9 European countries, including France, recalls Le Figaro

If you are in one of the mentioned cases, visit this page:

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