You can request any remaining deposit credit balance to be refunded to the original payment method or prepaid card. To request a payment refund, contact T-Mobile Customer Service. You'll need to be the account holder or an authorized user and able to verify the account.
Full Answer
What are the terms and conditions of the T-Mobile cardholder agreement?
Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement. We'll reimburse your previous wireless carrier's remaining device payment balance and early termination fees when you join T-Mobile and trade in your device – up to $650/line (up to 5 lines) via trade-in credit and prepaid card.
How do I get a refund from T-Mobile for a canceled account?
Canceled accounts must wait a minimum of 30 days with no payment or charge activity before any credit balance can be refunded to allow time for final charges to be billed. You can request any remaining deposit credit balance to be refunded to the original payment method or prepaid card. To request a payment refund contact T-Mobile Customer Service.
How long does it take for T-Mobile to reimburse for Carrier Freedom?
Allow 8 weeks for reimbursement. Check Your T-Mobile Status Carrier Freedom cannot be combined with any BOGO or other offer requiring a trade-in. BOGO and trade-in submissions will be denied if you have taken advantage of Carrier Freedom. Check to see if you have already received the Carrier Freedom promotion here.
What happens to my previous wireless carrier's remaining device payment balance?
We'll reimburse your previous wireless carrier's remaining device payment balance and early termination fees when you join T-Mobile and trade in your device – up to $650/line (up to 5 lines) via trade-in credit and prepaid card. Here's how to submit your Carrier Freedom Claim Step 1: Get a new device and a qualifying plan.
How do I check my T-Mobile refund card balance?
You should be able to check the balance by texting BAL to 7283 (RBTE).
How do I claim my T-Mobile rebate?
Go to www.switch2t-mobile.com or click on the link in the text you received. Select Log in and enter your mobile number and account PIN. Click Redeem Virtual Card and the page automatically generates the reward code.
How do I check the balance on my Mastercard benefits card?
There are three ways you can keep track of your balance: visit mcgift.giftcardmall.com, or call 1 (877) 322-4710 to make automated balance inquiries 24/7, or track your balance as you spend.
How do I activate my T-Mobile refund card?
Once you receive your T-Mobile MONEY debit card in the mail, you will need to activate it using your T-Mobile MONEY mobile app or web app before you can start using it at an ATM or to make a purchase. To activate your card, simply log in to T-Mobile MONEY, go to 'My card' and follow the prompts—it's that easy.
How long does it take to get the T-Mobile rebate?
Your Virtual Prepaid Mastercard code will be sent via SMS to the T-Mobile/Sprint number you designated upon during your reimbursement rebate submission, generally within 24-48 hours after your submission has been approved. Note that the whole process can take up to 6-8 weeks.
How long does it take to get T-Mobile rebate card?
The card will arrive in the email account used upon activation within 30 days of signup. If an existing T-Mobile account holder adds Home Internet service, the rebate card will arrive via email and SMS.
How do I check my card balance?
Typically, you'll find a toll-free number you can call to discover your balance. Or you can check your balance by visiting the card issuer's site and entering your card's 16-digit number and security code.
Can I check my Mastercard balance online?
The simplest way to check your Mastercard credit card balance is online by logging in to your issuer's website. But if you're not good with using online services, the safest way is to call in to your credit card issuer's customer service. You can find it on the back of your card.
How do I access my Mastercard account?
Ways to Access a Mastercard Credit Card AccountOnline through the issuer's website. Log into your account on the issuer's website or mobile app with your user ID and password.By calling your card issuer. ... Via the Mastercard website. ... By calling Mastercard.
How do I get money off my current virtual card?
Can Get Cash From a Visa Virtual Credit Card? You cannot get cash out of a Visa virtual credit card through an ATM machine, because there is no physical card. But you usually can make a transaction at your bank that allows you to transfer funds into your account, and withdraw them from your bank.
How do I check my balance on my T-mobile prepaid virtual Mastercard?
You can check T-Mobile Prepaid gift card balance online on our website or call T-Mobile Prepaid at 1-800-866-2453.
Can I transfer money from my Northlane card to my bank account?
Allow your customers to quickly and securely transfer funds to a bank account via our always-online digital tools. Cardholders have the option to make transfers using standard ACH timeframes or as quickly as same-day — the choice is theirs.
What is Contract Freedom?
We’ve made it easier than ever for customers stuck in a contract or bundle to make the switch to T-Mobile Home Internet, Small Business Internet, a...
Who is eligible for Contract Freedom?
Great news! New and existing T-Mobile customers who make the move to T-Mobile Home Internet, Small Business Internet, or Business Internet on a qua...
Are any plans not eligible for Contract Freedom?
Customers must be on a Home Internet, Small Business Internet, or Business Internet plan to qualify. MINT plans, custom plans, and government plans...
What are the eligibility requirements for Contract Freedom?
To qualify for Contract Freedom, you must switch to T-Mobile Home Internet, Small Business Internet, or Business Internet from another Internet Ser...
What are the eligibility requirements for ETF or device payment plan reimbursement?
To qualify for the ETF reimbursement offer, you must: Switch from a postpaid plan with another U.S. carrier to a postpaid plan on T-Mobile. Activat...
Can I switch from a Consumer Internet plan with another Internet Service Provider to a Small Busines...
Yes, you can switch from a Consumer Internet plan to a Small Business or Business Internet plan and take advantage of Contract Freedom from T-Mobile!
Can this offer be combined with other promotions?
It depends on the promotion. Currently you can only take advantage of one trade-in offer, so you can choose whether you’d like to take advantage of...
What fees are covered for reimbursement?
Early Termination Fees (ETFs) on qualifying internet plans, including ETFs related to bundle breakage caused by cancellation of an internet line ar...
What fees are not covered by Contract Freedom?
Any fees in addition to Early Termination Fees (ETFs) due to contract breakage are not covered by this offer, such as, but not limited to: construc...
Will T-Mobile pay off the device payment balance on an accessory (like an Apple Watch or headphones)...
Only devices that have an associated phone number are eligible for device payment reimbursement. Therefore, accessories like Apple Watches, headpho...
Think switching will cost you? Think again
There’s never been a better time to join T-Mobile. We’ll reimburse your remaining device balance and early termination fees, up to $650 per line—on up to 5 lines—via trade-in credit and virtual prepaid card.
Trade in your phone for a new one
Find out your phone’s estimated trade-in value. Then, either shop online or visit your local T-Mobile store to trade it in for a new phone.
Bring your phone number
Most phone numbers can be easily transferred to our network, but it’s best to make sure yours is eligible.
Send us your bill
Once you’ve got your new T-Mobile phone, pay your previous carrier’s final bill and upload a copy.
Promotional cards
When you’re approved for Carrier Freedom and other promo cards, you'll receive your Virtual Express Prepaid Mastercard via text.
Promotional credits
T-Mobile offers two types of promotional credits that adds a discount to your bill: promotional credits for lines or service and Recurring Device Credits (RDC).
Rebates
For a list of our rebate offers and steps on redeeming, visit our Deals & Promotions page or you can check your rebate status.
How long does it take to get a refund from a prepaid card?
If approved, your refund will typically be deposited within three business days from approval date. Prepaid card. Refund can only be mailed to the account holder. If approved, your refund will typically arrive within 10 business days by USPS ground mail from approval date.
How long do you have to wait to cancel a credit card?
Canceled accounts must wait a minimum of 30 days with no payment or charge activity before any credit balance can be refunded to allow time for final charges to be billed. You can request any remaining deposit credit balance to be refunded to the original payment method or prepaid card.
How long does it take to get reimbursement for a device?
Here are some important things to know about device financing reimbursements: After submitting for reimbursement, you should know within 5-10 minutes if your submission was successful. The device you're trading in must be the one on the device financing agreement from your previous carrier.
What does it mean when you are submitting for reimbursement?
If you're submitting for device plan reimbursement, the device you're trading in must be the one on the device financing agreement from your previous carrier. The device must be able to power on. The LCD and display must be acceptable and there can be no liquid damage.
How long do you have to pay a device payment plan?
You'll need to have had a device payment plan with your current carrier for at least 90 days and you've made at least three successful minimum payments.
Do you need to port in to T Mobile?
You’ll need to port in your number to a line of Magenta, ONE Plan or T-Mobile Essentials service. This offer is not available to port-ins from T-Mobile providers, including T-Mobile Prepaid, Metro by T-Mobile, or mobile virtual network operators that use the T-Mobile network.
Refill online
Refill your prepaid account by logging in to My T-Mobile, or refill without logging in. Here are a few details to keep in mind:
Refill by phone
You can refill your prepaid account on the phone by calling the T-Mobile Refill Center. Just dial *ADD or click to call 1-877-720-5195.
Purchase refill cards
You can purchase prepaid refill cards at any participating third-party retailer—some offer online purchasing options with email delivery.
Rebates
Promotional Cards
- Carrier Freedom™ and other prepaid cards
When you’re approved for Carrier Freedom and other promo cards, you'll receive your Virtual Express Prepaid Mastercard via text. - Use the card
1. Anywhere virtual Mastercard® cards are accepted. 2. Not available when if a payment terminals require a physical card. 3. Can't be refilled. 4. At checkout, select Debit or Credit. 5. Card will expire after the last day of the 6th month from its issue date. 6. To pay your bill, use the butt…
Promotional Credits
- T-Mobile offers two types of promotional credits that adds a discount to your bill: promotional credits for lines or service and Recurring Device Credits (RDC). Promotional credits are applied directly to your account after you qualify for a promotion. T-Mobile also offers discount device promotions and discounted line or service promotions using rebates. For more info, check out S…
Losing Promotional Credits
- We want you to take full advantage of our promotional credit. So, please keep in mind the following, which will disqualify you from continuing to receive promotional credits: 1. Not signing your E-signature or completing the EIP during the promotional period 2. Exchanging or returning a device outside of the offer window, where the qualifying EIP is closed 3. Canceling or changing t…
How Recurring Device Credits (RDC) Work
- To receive Recurring Device Credits (RDC), you must purchase your device on EIP (Equipment Installment Plan) and meet any other requirements of the promotion.
- You may have one Recurring Device Credits (RDC) promo per line at a time. To get a new Recurring Device Credits (RDC) promo and keep your current credit, you must pay off the existing EIP first.
- To receive Recurring Device Credits (RDC), you must purchase your device on EIP (Equipment Installment Plan) and meet any other requirements of the promotion.
- You may have one Recurring Device Credits (RDC) promo per line at a time. To get a new Recurring Device Credits (RDC) promo and keep your current credit, you must pay off the existing EIP first.
- It can take up to two bill cycles for your Recurring Device Credits (RDC) to appear on your bill. If you don't see the credit on the first bill, you'll receive two credits on your next bill.
- If the Recurring Device Credits (RDC) promo is greater than your EIP payment, you'll see two credits on your bill; one credit for the same amount of as your EIP charge and a second for the balance...
