To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label Securely pack the phone to ensure it doesn’t get damaged during shipment Attach the return label that has been emailed to you to the parcel T-Mobile Phone Return Policy—Additional Information
Full Answer
How do I return my phone to T-Mobile for business?
If you're a T-Mobile for Business customer, request a call instead. We'll send you a prepaid return label to ship your device back. Don't worry about a shipping address. Our prepaid return label has that covered! Labels usually arrive in your email within 24 hours. If you don't see it, check your folder such as junk or spam.
Where do I find the return label on my phone?
If you're completing an exchange and you need to return the original phone, then the label is on the box that we ship the replacement out in -- you should see a red line with arrows that shows you where to peel off the part with your address and there's a return label addressed to us underneath.
Will I get a return label to ship my Device?
We'll send you a prepaid return label to ship your device back. Don't worry about a shipping address. Our prepaid return label has that covered! Labels usually arrive in your email within 24 hours. If you don't see it, check your folder such as junk or spam.
How do I return a T-Mobile cellspot to a store?
Discover two simple ways to return a T-Mobile coverage device, such as a 4G LTE CellSpot. You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.
How do I get a return label from T-Mobile?
Go to the Account Order Status page to: See your trade-in accepted value. Print the trade-in return shipping label(s)....Locate and print your labelSelect Account.Select the trade-in line.Select Check Order Status.Select Print shipping label.
What's the return policy on T-Mobile phones?
T-Mobile retail location T-Mobile will gladly assist you with your Returns. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
How do I return my T-Mobile Gateway?
If you ordered your gateway from a local brick & mortar store you can return it to the store. Sounds like you may have ordered it online so you will need to contact the T-mobile home internet help tech's online. And they will send you a return label.
How much is the non return fee for T-Mobile?
Apply the tamper-evident box seal horizontally over the box opening for security. Mail the defective device within 7 days. You will be charged a non-refundable fee of up to $1600 if: You do not mail the device within 7 days.
Can you return a Mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
How do I send my old phone to T-Mobile?
Store locator. Trade in online: If you can't get to a store, you can use My T-Mobile to trade in your device once you're a customer. For this option, you can turn in your Trade-in device at a store or you'll need to be able to print the shipping label, then pack and ship your old device to us.
How do I return my T-Mobile equipment?
Return to a T-Mobile store You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail. Use the Store Locator to find a T-Mobile store near you.
How do I prepare my iPhone for T-Mobile trade in?
Resetting your iPhone.Select Settings.Select General.Select Reset.Select Erase All Content and Settings.
How do I cancel my T-Mobile internet and return?
Cancellation guidelinesOnline at t-mobile.com/guestpay (you'll need your account number – located at the top right corner of your bill)T-Mobile store.Mail (Address details are on the Pay your T-Mobile bill page)Call 1-877-453-1304.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
Can I return an iPhone after using it?
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.
Return Policy - T-Mobile
To see the return policy applicable for your Device or accessory, select how you made your purchase below. In the store: T-Mobile retail location
Return a T-Mobile coverage device | T-Mobile Support
Return to a T-Mobile store. You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.; Use the Store Locator to find a T-Mobile store near you.; Bring the device, all accessories, and any original content with you when you ...
T-Mobile Live Chat | Customer Service - GetHuman
Contacting T-Mobile. While T-Mobile does offer live chat as a way to get help, they also have a phone number. In total, there are 16 ways to get in touch with them.
Here's how T-Mobile will make you switch from Sprint: free 5G phones ...
The star of the Select incentives is the move form their current Sprint plan to T-Mobile's Magenta MAX for just $155 a month for four lines instead of $170/mo. Sprint's Flex Pay program customers, on the other hand, that have finished their 18-month lease period but still have month-to-month payments left, will see those waived if they move to a T-Mobile plan.
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Cancelling T-Mobile Home Internet | T-Mobile Community
I am having the same issue. If you are considering getting the T-Mobile home internet-DON’T DO IT! The customer service is deplorable. The internet service cuts out all the time and you have to repeatedly restart the modem.
How long do you have to return a phone?
You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:
How to return a phone that you bought online?
To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.
What charges do you pay when cancelling a phone service?
Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.
How to return only one phone?
If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.
Do you have to return a device with a promotional offer?
The device must be in its original packaging with all original contents, undamaged, with no alterations to its hardware or software, and in good working condition. All additional accessories or items you received as part of a promotional offer must also be returned with the device.
Does T Mobile cover shipping in the original box?
Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.