Receiving Helpdesk

t mobile jump return phone

by Mariam Buckridge Published 4 years ago Updated 2 years ago

If you already have a phone with JUMP! On Demand, once you receive your new phone, just be sure to come to a T-Mobile store to turn in your previous phone. Otherwise, you’ll have two phone payments until you return the previous phone.

Return your device at any T-Mobile store within 14 days. A restocking fee will be charged for the return. Bring proof of purchase such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return.

Full Answer

Do you have to trade in your phone with T-Mobile jump?

With JUMP! ® you can upgrade as soon as you find a device with a bigger screen, better camera, more memory, or other new features you love. Simply trade in your eligible device, and T-Mobile will cover your remaining device payments up to half of your device cost - no waiting.

Can you return a phone if you don't like it T-Mobile?

You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.

What happens if I don't send my phone back to T-Mobile?

If we don't receive your device within 30 days of starting the return, you will be charged a non-return fee. Our return center will check the condition of the device when we receive it. If it's damaged beyond normal wear and tear or is missing parts, you will be charged a damage fee.

Is T-Mobile jump on demand worth it?

Jump! On Demand is probably only worth it for those who absolutely must have the newest device regardless of the monthly payment amount. You can save over half on device payments and plan costs by simply buying your smartphone outright and switching to a cheaper wireless carrier.

Can you return a Mobile phone once opened?

Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.

What is T-Mobile restocking fee?

You may also be required to pay a restocking fee based on the Full Retail Price (“FRP”) of the Device as follows: $70 for devices with a FRP of $600 or more; $40 for devices with a FRP between $300-$599; and $20 for devices with a FRP of less than $300. Prepaid services, e-coupons, and gift cards are non-refundable.

How long do I have to return my phone to T-Mobile?

within 14 daysReturn your device at any T-Mobile store within 14 days. A restocking fee may be charged for the return. Bring proof of purchase such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return.

How long do you have to send back old phone?

Take Home, Trade Later Program - You have 30 days to return the device to the nearest USPS. If you submitted a Trade-In online, you may receive an envelope and not a box.

Does T-Mobile charge a cancellation fee?

If you only recently signed up for T-Mobile's service and are leaving due to problems with coverage, T-Mobile has a 30-day money-back guarantee that allows you to return your devices and cancel your plan without any restocking fees or charges for the service.

Can I use T-Mobile jump with a cracked screen?

Screen damage and liquid damage are not covered under the warranty, so T-Mobile can't exchange devices with this damage.

How do you pay off a jump on demand lease?

Say that you like your phone, but want to get rid of the monthly charges on your bill. You can do that with Jump On-Demand. Just pay out the rest of the monthly lease charges and the final purchase charge indicated in your lease agreement.

What is the difference between jump and jump on demand?

JUMP is a part of Protection 360, a T-Mobile phone insurance plan. JUMP On Demand is a separate cell phone upgrade program that isn't tied to one of T-Mobile's insurance plans.

Do I have to pay a down payment for a new device on JUMP! On Demand?

Starting in August 2018, a device down payment may be required regardless of the type of device.

I don’t want an upfront payment. Can I get a JUMP! On Demand device with no upfront cost?

Device pricing is based on several criteria. Our award-winning Mobile Experts will be happy to help you find the right JUMP! On Demand device to fi...

Is there a limit to how many devices a customer can lease through JUMP! On Demand?

Yes, the limit is 12 per line (one per month in a year). Customers can have up to 12 lines on each account.

Who is eligible for JUMP! On Demand?

New and current postpaid customers are eligible for JUMP! On Demand. Simple Choice No Credit and T-Mobile No Credit Check customers are not eligibl...

How do I know which phones are eligible for JUMP! On Demand?

Eligible phones will be clearly displayed at T-Mobile retail stores, and our award-winning Mobile Experts will be happy to help you find the right...

What happens if I lose my device, or if it gets damaged before I can trade it in? What if it doesn't...

With JUMP! On Demand, when you bring in your current phone to swap out for a new one, it will need to be in good working condition. If the device i...

How does JUMP! On Demand work?

With JUMP! on Demand you have the freedom upgrade anytime you like, up to every thirty days! Here’s how it works: Lease a new device for 18 months...

Do I need to be on a specific service plan to qualify for JUMP! On Demand?

Any customer on a postpaid plan with qualifying credit can get a new smartphone with JUMP! On Demand. (T‑Mobile ONE No Credit Check & Simple Choice...

Which phones can I get with JUMP! On Demand?

Most of the latest flagship devices like the Samsung Galaxy, iPhone and other select affordable smartphones are eligible. Visit your local T‑Mobile...

How much will my phone cost on Jump! On Demand?

Monthly pricing varies by device, please visit a T-Mobile retail store or dial #611 to explore your options.

Some of the amazing phones you can choose from

Choose from select top brands and get as low as $0 down no matter your credit score, when you join T-Mobile and lease an eligible device. See this deal.

Upgrade to a new device

Bring your leased device to a T-Mobile store and swap it out, up to once a month. See full terms

Pay it off in 9 payments

You can elect to pay it off over 9 months following the end of your lease.

Purchase your device

After your lease ends, a charge will appear on your bill for the remaining purchase-option price of your device, plus taxes.

Turn in your device

Once you’ve made all your payments, you can visit a T-Mobile store and turn in the leased device, provided it is still in good condition.

What is a jump on Tmobile?

With JUMP! Upgrades, you are eligible to upgrade your current device after 12 months or once you've paid 50% of your EIP balance. Then at time of upgrade, the remaining EIP balance will be paid off.

What is a Jump Upgrade?

JUMP! Upgrades: Qualifying service plan with financed device and trade‐in of an eligible device in good working order required.

How long does it take to upgrade a smartphone?

Upgrades to get the latest smartphones and tablets, after 12 months or once you’ve paid off half of your device. JUMP! Upgrades are part of many benefits you enjoy with Protection<360>®, which also includes comprehensive device and content coverage. See full terms. Upgrade to the latest device. Use JUMP!

T-Mobile Is turning into sprint

I have worked at corporate high volume T-Mobile store for the past 5 years as a sales representative. I used to love everything about this company. This past year has made me hate the job and company. The company used to be all about prioritizing frontline employees and taking care of the customer.

T moblie 5g is useless half the time. I'm living in a popular town in California and have never had this many connection problems. Anyone else have connection problems?

T moblie 5g is useless half the time. I'm living in a popular town in California and have never had this many connection problems. Anyone else have connection problems?

T-Mobile Tuesday - Blanket Black Friday

This past T-Mobile Tuesday for the blankets was a doozy from a Frontline perspective. For those of us who have been around for while, the Umbrella was the last give a way that I can recall driving similar traffic. However, the amount of negativity we receive when we run out is abhorrent.

Guys, T-Mobile's data coverage wasn't the best, but now it's just getting ridiculous

It really seems like T-Mobile just does not have the capacity to support all of the customers they currently have. Any time, ESPECIALLY during the day time, 5G or 5G "uc" is so painfully slow. Has anyone else been experiencing a significant loss in data quality?

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      • 26. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:61
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    Outl1ne\MenuBuilder\Models\MenuItem
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    Outl1ne\MenuBuilder\Models\Menu
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    App\Models\JsonPostContent
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    App\Models\Post
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