T-Mobile allows up to 14 days to return a phone purchased at a store and 20 days if it was purchased online or over the phone. You must return everything that came with the device, except SIM cards. Before returning, make sure to clear out all personal data from the phone.
Full Answer
What is T-Mobile's return policy?
T-Mobile retail location T-Mobile will gladly assist you with your Returns. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
Does buyer's remorse require a device to turn on?
Buyer's remorse and warranty exchange do not require a device to turn on. No matter how careful you are, accidents happen. Screen damage and liquid damage are not covered under the warranty, so T-Mobile can't exchange devices with this damage.
Can I exchange a damaged device with T-Mobile?
Repair or replace a damaged device. No matter how careful you are, accidents happen. Screen damage and liquid damage are not covered under the warranty, so T-Mobile can't exchange devices with this damage. But, we don’t want you to be stuck with a broken phone, so you have two options to replace or repair your damaged device:
How do I return a liquid damaged device to T-Mobile?
If the device has liquid damage and you're is enrolled in T-Mobile Device Protection or Protection<360>, see how to process a claim. Before you return your device, you must turn off or disable Find My iPhone and Anti-theft security features. If the device doesn't turn on, you still need to disable FMiP.
Does T-Mobile have a buyer's remorse?
You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
Can I back out of T-Mobile contract?
Bring your most recent (itemized) mobile bill into a T-Mobile store or initiate the buyout process online. They'll tell you how much you're eligible for the contract buyout: you can get up to $325 for termination fees and up to $650 to help you pay off your device, with an overall max of $650.
How long do you have to cancel a contract with T-Mobile?
If you only recently signed up for T-Mobile's service and are leaving due to problems with coverage, T-Mobile has a 30-day money-back guarantee that allows you to return your devices and cancel your plan without any restocking fees or charges for the service.
Can you cancel a phone contract within 14 days?
If you signed up over the phone or online You can cancel the contract for free if you signed up less than 14 days ago over the phone or online. This is called a 'cooling-off' period. If you've already used the service (eg you made calls on a phone), you're likely to be charged for what you've used.
How can I cancel my T-Mobile contract without paying?
6 Ways to Get Out of a T-Mobile ContractProve You Don't Have Service at Home or at Your Office. This is by far the most popular way to get out of a cell phone contract. ... Cite Their Change in Your Contract. ... Roam. ... Trade Plans. ... Have Them Show You the Contract. ... Take Them to Court.
Does T-Mobile have a grace period?
Am I eligible? Available to postpaid customers who need extra time paying their bill. Your account can be less than 30 days past the due date to initiate a payment arrangement but if it's 31+ days past due, you may be required to pay a portion of your past due balance.
Are you under contract with T-Mobile?
T-Mobile does not do contracts. You only pay per month for your plan. Device payments would be extra and if financed, would require a 24 month payment agreement, unless paid in full or paid off early. Did this topic help you find an answer to your question?
How can I get out of a mobile phone contract?
Contact your provider to tell them you want to cancel your contract. You can either call or send a free text, or email them. If you're still within contract, you'll need to pay any exit fees or buy-out the remainder of your contract, before you can leave.
How long do you have to return a phone?
You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:
How to return a phone that you bought online?
To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.
What charges do you pay when cancelling a phone service?
Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.
How to return only one phone?
If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.
Do you have to return a device with a promotional offer?
The device must be in its original packaging with all original contents, undamaged, with no alterations to its hardware or software, and in good working condition. All additional accessories or items you received as part of a promotional offer must also be returned with the device.
Does T Mobile cover shipping in the original box?
Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.
What happens if my phone doesn't turn on?
If the device does not fully turn on and load the home screen or if it cannot stay on without being connected to a charger, it's considered not able to turn on.
What happens if a device is damaged in the warehouse?
If it’s damaged, you may receive a reduced trade-in value or be required to pay a fee on your bill statement. (Prepaid customers will have the defective device shipped back instead.)
How long does it take to cancel a sale on the FTC?
What Is the FTC’s Cooling-Off Rule? The Cooling-Off Rule gives you three days to cancel certain sales made at your home, workplace, or dormitory, or at a seller’s temporary location, like a hotel or motel room, convention center, fairground, or restaurant. The Rule also applies when you invite a salesperson to make a presentation in your home.
When do you have to cancel a sale on a Monday?
If the sale happens on a Monday in a week without a federal holiday, you have until midnight on Thursday to cancel. If the sale happens on a Monday and Tuesday is a federal holiday, you have until midnight on Friday to cancel.
How to cancel a sale if seller doesn't give you a form?
If the seller didn’t give you cancellation forms, write a cancellation letter. It must be postmarked within three business days of the sale. Send the cancellation form or letter by certified mail. You’ll get a return receipt so you have proof of when you mailed it and when it was delivered.
What happens if you don't return items to the seller?
If you don’t make the items available to the seller — or if you agree to return them but don’t — you remain responsible for paying the seller as you agreed under the contract.
What is a "made after completing negotiations at the seller’s permanent place of business"?
made after completing negotiations at the seller’s permanent place of business, where the seller regularly sells the goods or services you bought. needed to meet an emergency. made because you asked the seller to visit your home to repair or perform maintenance on your personal property.