With a T-Mobile device, simply remove the SIM card from your old phone and transfer it to your new replacement phone. If you’ve lost your phone and need a new SIM card, you’ll need to purchase one from a carrier store (cost is about $10). If you use Verizon Wireless or Sprint, call them and tell them that you would like to change devices.
Full Answer
Does Tmobile replace broken phones?
Sep 16, 2021 · You can add Protection for up to 30 days after you make a qualified T-Mobile device purchase, complete a repair, or lease or finance a device. To be clear, you will need to subscribe to Protection...
How do you unlock your T Mobile phone?
Jun 17, 2021 · Replacement Phone. I purchased a Mystic Bronze Galaxy Note 20 Ultra in September of 2020. The phone stopped working last week and I was told that the display screen was defective. Since the phone was not damaged, I could not file an insurance claim but T-mobile requested that I be sent a new phone under the warranty.
What phones are available for T Mobile?
Call us at 1-800-937-8997 to talk to an expert if you still need help. If possible, call from a different device so we can work on your issue. T-Mobile stores can help you reach an expert, but aren't equipped to fix or immediately replace devices. If the device is beyond repair we'll need to know more about it: Where and when did you buy it?
How do I unlock my T Mobile iPhone?
Nov 20, 2021 · t-mobile broken screen replacement; Question t-mobile broken screen replacement. 4 months ago 20 November 2021. 1 reply; 204 views W willy First activity; 0 replies Is it possible to replace broken screen on new T-Mobil Galaxy A32 phone when it is still functioning? Like; Quote; Share. 1 reply. Oldest first Newest first Best voted. Userlevel 7 ...
Does T-Mobile replace broken phones?
This applies when and where repair service is available; otherwise, we'll provide a replacement device and collect the appropriate service fee/deductible based on device tier for all other accidental damage.
Does T-Mobile pay off broken phones?
If it's damaged, you may receive a reduced trade-in value or be required to pay a fee on your bill statement. (Prepaid customers will have the defective device shipped back instead.)
What happens if you break your T-Mobile phone?
Unlimited screen protector replacement — if it breaks, get a new one, and we'll even put it on for you. Hardware service coverage, such as a mechanical breakdown, included with unlimited claims. JUMP! ® Upgrades — T-Mobile customers get the latest and greatest device sooner.Sep 16, 2021
How long does it take to get a replacement phone from T-Mobile?
one to two business daysOnce a claim is approved, your replacement device will be shipped overnight, at no charge where available, for delivery within one to two business days. If you provided your email address when filing your claim, you'll get an email with tracking info alerting you that the device has been shipped.
Can I trade in a phone with a cracked back?
No. Apple won't accept a damaged phone in trade. The back glass can't be replaced.Oct 14, 2021
Can I exchange my phone with broken screen?
Exchange phones in any working condition: This means you can even exchange phones with broken screens or other body damage. There is just one criteria that you need to follow — the mobile phone you want to exchange should be in working condition.Oct 9, 2020
How long is T-Mobile phone warranty?
The Manufacturer's Warranty extends for one year beginning from the date the Customer purchases the REVVLRY Device, as indicated by Customer's proof of purchase, from T-Mobile, a T-Mobile dealer or other T-Mobile authorized retailer.
Can I just switch SIM cards between T-Mobile phones?
If your device didn't come with a SIM card, just move the SIM from your old device to your new one and you're good to go, no additional steps required.
Can I give my phone back to T-Mobile?
Return your device at any T-Mobile store within 14 days. A restocking fee may be charged for the return. Bring proof of purchase such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return.
Can I exchange my broken iPhone for a new one?
Contact us to request Express Replacement Service. We'll place a temporary authorization on your credit card until we receive and assess your original iPhone. If your device has accidental damage, you'll need to pay the "All Other Damage" service fee below, which is listed in the AppleCare+ for iPhone Terms.
How many days does a Customer have to pick up their replacement device before the order is systematically canceled?
You have 14 days to pick up the device, or the exchange will be canceled. You must bring a photo ID and the defective device to the store. The device will be inspected in the store for damage. This prevents unexpected fees.
How long does a replacement phone take to come in?
If the phone is on back order, it usually takes about 1-2 days.
What happens if my phone doesn't turn on?
If the device does not fully turn on and load the home screen or if it cannot stay on without being connected to a charger, it's considered not able to turn on.
What happens if a device is damaged in the warehouse?
If it’s damaged, you may receive a reduced trade-in value or be required to pay a fee on your bill statement. (Prepaid customers will have the defective device shipped back instead.)
What does Ldi mean on a phone?
Mobile devices have a Liquid Damage Indicator (LDI) to show if the device has contacted any liquids. The indicator is white when it's new, and it turns pink or red when it contacts water. The location of the LDI varies depending on the device. To find out more and see pictures, open the Devices page, select your device, ...
What is screen damage?
Screen damage (LCD or display damage) voids all warranties and can't be accepted. When inspecting a screen, remove any screen protectors and cases first. Tilt the device under good lighting conditions, and inspect at multiple angles. Screen damage includes hairline cracks that are difficult to see.
Does iPhone X have LDI?
iPhone® X and above do not have a visible LDI. If you cannot identify your LDI on an iPhone X or above, we ask you to confirm the device has not been exposed to liquid. If the device has liquid damage and you're is enrolled in T-Mobile Device Protection or Protection<360>, see how to process a claim.
What does it mean when your Ldi is white?
If your LDI is: White: The device does not show evidence of liquid damage. Pink or red: The device has come been exposed to liquid. Missing or tampered with: The device is out of warranty. Unauthorized third-party repairs void the warranty and may remove the LDI. Liquid damage can also cause batteries to swell.
What to do if your phone is damaged by T Mobile?
If your device is damaged, was not purchased from T-Mobile, or is outside of warranty: You can contact manufacturer directly if you don't want to, or cannot, participate in T-Mobile’s device replacement program. You may be eligible to upgrade your device. If you're enrolled in Device Protection, you can file a claim online.
What to do if your phone is damaged?
If the device is found to be damaged we'll cancel the exchange instead of charging you for the device . Mail back your defective device. Once you get the replacement device in the mail: Remove your replacement device. Notice that it's just the device, no accessories or extras.
How long does it take to mail a defective phone?
Apply the "tamper-evident box seal" horizontally over the box opening for security. Mail the defective device within 7 days.
Why is my phone out of warranty?
Common reasons a device is out of warranty: The original warranty expired over time. The device was bought off a third party, like a friend or re-seller. There is liquid or physical damage. Always check for damage! If we receive a damaged device your account will be charged a fee. Out of warranty replacement options.
