Full Answer
How do I contact IKEA for missing parts?
Contact us
- Opening hours for stores and Pick-up locations. Are you looking for the most up to date regular and holiday hours for your local store or Pick-up location?
- Sign up for notifications when items are restocked. ...
- Delivery Disruption in British Columbia & Alberta. ...
Why is IKEA known for Missing Pieces?
Missing part – If the part has a 6 digit code on the assembly guide we can arrange for these to be posted directly to you free of charge. Just click here to fill out a spare parts request form . If there is no 6 digit code, you can visit an IKEA store and we will provide the part for you.
How do I get missing IKEA parts?
- Drill and/or screwdriver
- 3/16-inch drill bit
- Pliers
- Hammer
- Staple gun
- Staples
- Wood glue
- Clamps
- New sliders (if needed)
- Cleaning rag or paper towels
Can you get missing parts from IKEA?
You'll find the number of packages required on the product label (example: Box 1(2) and Box 2(2)). For the quickest resolution, we recommend visiting the store with your receipt or order confirmation to obtain any missing parts. If you’re unable to do so, please contact the US IKEA Customer Support Center at 1-888-888-4532.
What to do if IKEA is missing a piece?
For the quickest resolution, we recommend visiting the store with your receipt or order confirmation to obtain any missing parts. If you're unable to do so, please contact the US IKEA Customer Support Center at 1-888-888-4532. Pending availability and the size of the part(s), we may be able to ship them from our store.
How do I get a missing IKEA screw?
Just go up to the customer service for replacement parts with your screw number & they'll give you exactly what you need.
What happens if you mess up IKEA?
Damaged/Faulty part – You can take just the part and your receipt to an IKEA store and we will exchange this for you. Alternatively, you can return the entire item for an exchange or a refund. If you can't make it back to an IKEA store, you can contact us and we will discuss options with you.
How do I contact IKEA customer support?
(888) 888-4532IKEA / Customer service
Why does IKEA not include screws?
Not including these ostensibly for liability reasons is really just another way of cutting costs and making things simpler for the manufacturer. Ikea also recently came out of a $46M lawsuit and recall that prompted the addition of these wall-mount brackets to all of their dressers and drawers.
Does IKEA not come with screws?
Yes, most IKEA furniture comes with tools, such as screws and the brand's cross-slot screwdriver, which IKEA says is the standard for tightening most of their screws. You will have to use your own tools to open the box.
What happens if I break IKEA furniture while assembling?
Missing pieces are actually fairly rare with IKEA, but it does happen. If you contact IKEA, they'll replace them. And if you've inventoried all the pieces before you get started, you'll avoid the stress of having to stop while you're in the middle of putting together furniture.
What happens if you break IKEA furniture while building it?
Just like you would with a part that arrived in poor condition, you can take the piece that was damaged during the assembly process to an IKEA store to get your replacement or see what options are available.
Does IKEA give refunds?
If you're not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. You may also return open products within 180 days, with your proof of purchase, for a full refund.
Can IKEA look up receipts?
If you don't have your receipt, IKEA can try to use one of the following methods to find your purchase: Credit or debit card, gift card number, or an order number (if applicable).
How do I complain to IKEA?
IKEA (UK) complaints contactsVisit Customer Services.Call Customer Services on 020 3645 0000.Email Javier Quinones (Europe CEO) on Javier.Quinones@ikea.com.Tweet IKEA (UK)
How long do IKEA refunds take?
If you have cancelled your IKEA order before it has been shipped, then you should receive a refund within just a few days. However, if your order has already been shipped, then it may take up to 14 days for IKEA to process your refund.
COVID-19 Safety Update
IKEA U.S. stores are open and our top priority is the safety of our co-workers, customers and community. As a result of the increase in COVID-19 cases, IKEA strongly encourages that all customers wear a face covering, even if fully vaccinated, while visiting IKEA.
Important Update on Stock Availability
Due to industry-wide impacts of COVID-19 on the global supply chain, we are currently experiencing limited availability and significant delays for certain products in-store and online.
Payment
What forms of payment do you accept for online orders? For online and phone purchases (home delivery), we accept IKEA gift cards (with PIN), American Express, Discover, MasterCard, VISA, and PayPal. We don't accept checks for any order type.
I feel like I'm in IKEA hell. When I want to order something, it's out of stock. When I find something in stock, it can't be delivered
What is going on? Is everyone on the planet ordering after COVID. I know during the lockdown it was hard to get stuff, but now it seems impossible! I'm in Brooklyn with three stores pretty close. Anyone else having this problem?
Free Ikea gift cards at entrance
At the entrance to Ikea, a few employees had a basket full of gift cards. Show your Ikea family card, get a free gift card!
Ikea pax trying to kill me
I have been working on putting these pax wardrobes in my and my kids rooms. The shallow ones I put together on the floor but the full depth one I guess really needs two people to put it together. I got most of it together and was trying to put the top on but couldn’t get one of the screws in the holes.
How to return or exchange
If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help.
Small item returns
This service only accepts small items purchased online. For large item returns such as sofas or matresses, please visit our FAQ page.
Missing and damaged orders
Sometimes things don't go as planned. If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help.