Does Vivint have good customer service?
Vivint monitors customers' systems 24 hours a day and is available for technical and support service whenever you may need it. In fact, they have multiple awards to prove it. The Silver Stevie Awards recently named Vivint as having the Best Customer Service Department of the Year in 2014. The Stevie Awards honor outstanding performance in the workplace for some of the top business, sales and customer service associates in the world and compares over 1500 companies.
How do I cancel my Vivint contract within 3 days?
You will also need to submit some other relevant information such as:
- Notice Date
- Service Number
- Cancellation Reason
- Appropriate Signature
How to cancel Vivint [money saving hacks]?
- Email ( documents@vivint.com)
- Subject: Cancellation Request
- Body: Customer Name, Service Number, and a brief statement regarding the cancellation (We are requesting immediate cancellation of our Vivint services).
What is Vivint cancellation policy?
Which companies offer similar services to Vivint?
- DIY or pro install
- 24/7 smartphone video
- Outdoor camera and doorbell systems
- 30-day cancelation window
How hard is it to cancel Vivint?
To cancel your contract, you will need to give Vivint customer service a call at +1-800-216-5232, ext. 5020. They will walk you through the process. Other sites say that you can email or live-chat with Vivint to cancel your security system contract, but that isn't what Vivint recommends.
Why is Vivint so hard to cancel?
Vivint contracts are incredibly lengthy and tricky to cancel. The cancelation notice and any supporting documentation have to be sent by mail. Many users get trapped into expensive five-year contracts because the company supposedly didn't receive their letters, emails, or fax cancelation requests.
Where do I send my Vivint cancellation letter?
TO CANCEL THIS TRANSACTION, MAIL OR DELIVER A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE, OR ANY OTHER WRITTEN NOTICE, OR SEND A TELEGRAM TO VIVINT, INC. AT 4931 NORTH 300 WEST, PROVO, UT 84604, NOT LATER THAN MIDNIGHT OF_________________, 20________. I HEREBY CANCEL THIS TRANSACTION.
Does Vivint charge to remove equipment?
You can either remove your system yourself or a Smart Home Pro can professionally remove your equipment for you for only $149. If you remove the panel yourself, use the SkyControl instructions or the Go!
How do I cancel my Vivint contract?
If you wish to cancel your agreement with Vivint, call 1-800-216-5232 for assistance.
How many years is a Vivint contract?
Vivint requires users to opt-in for a lengthy contract ranging from 42 to 60 months. Users can choose between its two packages—Smart Home Service and Smart Security Service, which cost $29.99 and $39.99 per month, respectively.
Can I still use my Vivint camera without service?
Can I use Vivint without a subscription? You can use Vivint equipment without a subscription, but you wouldn't have the benefit of professional monitoring, couldn't access the mobile application, and won't be able to use the 24/7 technical support service.
Can you negotiate with Vivint?
Yes, you can negotiate with your Vivint sales representative when you set up a contract with Vivint. You might negotiate about your options to purchase all your equipment up front in one payment or determine monthly finance options.
Does Vivint show on credit report?
A portion of the fine, $5 million, is slated for compensation for victims. People who found Vivint listed on their credit reports, or who were contacted by debt collectors for a purchase they didn't make, may be eligible for compensation and can sign up for email updates here.
What happens to my Vivint system when I move?
If you're between residences, we'll remove your system and you hang onto it until you're resettled. To see if you qualify, be sure to contact us before you lose access to your current home.
How can I lower my Vivint bill?
Speak to customer servicePromotional rates that might help you reduce your monthly fees.Scaling back your services.Any available credits or rebates that you can take advantage of based on your service plan.Make an arrangement to lower your monthly payments to an amount you can afford.
Does Vivint call police?
A Vivint monitoring representative will first try to contact you through the panel and ask for your verbal passcode. If we cannot reach you through the panel, your primary contact number will be called. If we cannot reach you at the primary number, we will dispatch the local police or guard to your home.