- Log in and go to your Notifications. ….
- Scroll to the bottom of the page, then click Unsubscribe All.
- In the pop-up window, click Unsubscribe All to confirm. Why did Thumbtack deactivated my account?
...
- Open the Thumbtack Pro app.
- Tap Profile from the main menu (at the bottom).
- Select the gear icon (top right).
- Tap Account Details.
- Select Deactivate account.
- Confirm you want to deactivate and tap Deactivate account.
How do I get a free copy of my thumbtack account?
For a free paper copy, or to update our records of your contact information, send an email to [email protected] with contact information and the address for delivery.
What is thumbtack's policy on removing user content?
Thumbtack reserves the right, at any time and without prior notice, to remove or disable access to User Content that we, in our sole discretion, consider to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Platform or users, or for any other reason. As a user of the Platform, you may not:
How do I contact thumbtack support?
Contact Information: If you have any questions about these Terms or the Platform, please contact us by sending an email to [email protected], or by writing to Thumbtack, Inc., 1355 Market Street, Suite 600, San Francisco, CA 94103.
How will I be notified of changes to my thumbtack account?
Thumbtack will notify you of changes by posting on the Thumbtack Terms of Use website, sending you a message, and/or otherwise notifying you when you are logged into your account.
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Can you pause thumbtack account?
Go to your Services. Select the service you want to turn off. Under "Targeting preferences," select Pause.
Why is my account deactivated on thumbtack?
We are reaching out because we have found an association between your account and another that was removed from Thumbtack. While we truly want to help you be successful in your business efforts, because of this connection, we will be unable to continue listing your service with us and have closed your account.
Can I reactivate my thumbtack account?
We're glad to have you back. Fill out our reactivation form. We'll look into your account and get back to you within three business days. Still need help?
How do I change my profile on thumbtack?
Open the Thumbtack app on your device. Select Profile from the main menu. Tap Preview....Go back to your profile.Find the section you want to update.Click Edit.
How do I hide my thumbtack account?
Go to your Services.Select the three-dot menu.Select Hide my business temporarily.Pick an end date (up to 30 days out).Select Hide my business now.
Is thumbtack background check safe?
Thumbtack does not list disqualifying offenses. However, it does stipulate that the results of any background check that “isn't clear” may affect that pro's eligibility to be on Thumbtack. Thumbtack also says it bases its decision in such cases on the essence of the information provided in the background check report.
How good is thumbtack?
Overview. Thumbtack has a consumer rating of 2.28 stars from 1,305 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems. Thumbtack ranks 66th among Local Reviews sites ...
Are Thumbtack reviews fake?
The biggest complaint that comes from contractors is that Thumbtack puts out fake leads, making them appear as though they are coming from real people. By doing this, contractors would spend more on credits because they believe they are receiving leads, all the while not actually getting any value out of them.
Can you delete a Thumbtack review?
Can I edit or delete my review? Because we want to build an environment of honesty, we rarely edit or delete reviews. While you can't edit or delete it, you can update a review to add new details or clarify your experience. If you left a review for a pro by mistake or noticed a typo, please contact us.
What percentage does Thumbtack take?
The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. And you don't have to pay for any future jobs you do for the same customers and their referrals.
What is a thumbtack?
Subject to your compliance with these Terms, Thumbtack grants you a limited, non-exclusive, revocable, nontransferable, and non-sublicensable license to reproduce and display Collective Content (excluding any software source code) solely for your personal and non-commercial use and only in connection with your access to and participation in the Platform. You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Platform or Collective Content, except as expressly permitted in these Terms. The Platform and Collective Content are provided to you AS IS. If you download or print a copy of Collective Content for personal use, you must retain all copyright and other proprietary notices contained thereon. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Thumbtack or its licensors, except for the licenses and rights expressly granted in these Terms.
Where is Thumbtack located?
You agree that any claim or dispute you may have against Thumbtack that is not subject to arbitration must be resolved by a court located in San Francisco County, California , or a United States District Court, Northern District of California, located in San Francisco, California, except as otherwise agreed by the parties. You agree to submit to the personal jurisdiction of the courts located within San Francisco County, California or the United States District Court, Northern District of California located in San Francisco, California, for the purpose of litigating all such claims or disputes that are not subject to arbitration. You hereby waive any and all jurisdictional and venue defenses otherwise available.
Is Thumbtack a trademark?
Thumbtack Content is protected by copyright, trademark, and other laws of the United States, foreign countries, and international conventions. Except as expressly provided in these Terms, Thumbtack and its licensors exclusively own all right, title, and interest in and to the Platform and Thumbtack Content, including all associated intellectual property rights. All trademarks, service marks, logos, trade names and any other proprietary designations of Thumbtack used herein are trademarks or registered trademarks of Thumbtack. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective owners.
Is Thumbtack offering promotions?
You may receive certain offers from Thumbtack (“Promotions”), including but not limited to discounted or free use of the Platform for a limited period. Any Promotions are offered at Thumbtack’s discretion, and may be revoked at any time and for any reason.
Does Thumbtack accept Marketplace payments?
The Thumbtack platform may facilitate payments between Customer Members and Service Members (“Marketplace Payments”) through our payment processing partner Stripe, but Thumbtack is not a party to any such Marketplace Payments and does not handle funds on behalf of its Members. Service Members who receive Marketplace Payments from Customer Members on Thumbtack must agree to the Stripe Connected Account Agreement , which includes the Stripe Services Agreement. As a Service Member, by agreeing to these terms or continuing to operate as a Service Member on Thumbtack, you agree to be bound by the Stripe Connected Account Agreement and Stripe Services Agreement, as those agreements may be modified by Stripe from time to time. As a condition of receiving payment processing services through Stripe, you agree to provide Thumbtack with accurate and complete information about you and your business, and you authorize Thumbtack to share this information and transaction information related to your use of the payment processing services provided by Stripe.
Does Thumbtack track messages?
In order to ensure appropriate charging of Fees and to enforce these Terms, Thumbtack may track the occurrence of communications between Customer Members and Service Members that occur off of the Platform via email, phone call, SMS text message, third-party websites, or any other means, whether initiated by a Customer Member or Service Member. In order to track the occurrence of such communications, Thumbtack may obscure Service Member contact information in a Service Member profile, replace Service Member contact information in a Service Member profile with a different piece of contact information that will forward to the Service Member, or take any other step reasonably calculated to track the occurrence of such communications. Except as explicitly stated herein, we will not record or review the content of any communications that do not come into contact with the Thumbtack Platform unless we first obtain your permission.
Does Thumbtack charge for storage?
As a Service Member, Thumbtack will automatically charge your stored payment method when those Customer Members or other individuals contact you. Fees for additional products or services, including ongoing products or services, will be presented to you before you use such products or services.
Other Online Lead Sources
In recent years, there’s been an explosion of home service contractor sites online – Porch, HomeAdvisor, Handy, Angie’s List, and even bigger names like Amazon and Google are getting involved.
What To Do?
Don’t be caught off guard by a sudden deactivation of an account, which leaves you with no access to the work you’ve done to establish a reputation on that platform.
Control What You Can Control
Building an attractive, easy-to-use website is a start. From there, make sure to establish a presence on the social media platforms most frequented by your prospects and clients.
Acceptance of These Terms
- This Terms of Use Agreement ("Terms"), including the BINDING ARBITRATION AND CLASS ACTION WAIVER CONTAINED HEREIN govern your access to, use of, and participation in the Platform made available by Thumbtack, Inc. ("Thumbtack," "we," "our," or "us") or through Thumbtack and the entirety of your relationship with Thumbtack. AS DETAILED IN THE ELIGIBI...
Modifications
- Thumbtack reserves the right, in its sole discretion, to modify these Terms, and any other documents incorporated by reference herein, at any time and without prior notice. Thumbtack will notify you of changes by posting on the Thumbtack Terms of Usewebsite, sending you a message, and/or otherwise notifying you when you are logged into your account. Modifications …
Additional Terms and Policies
- Please review Thumbtack's Privacy Policy, incorporated herein by reference, for information and notices concerning Thumbtack's collection and use of your information. The provision and delivery of text messages by Thumbtack or our text message service providers is governed by our SMS Terms and Conditions, which are expressly incorporated herein. The Thumbtack Guarante…
Key Terms
- "Collective Content" means User Content and Thumbtack Content together. "Content" means text, graphics, images, music, software, audio, video, information or other materials, including but not limited to profile information, Pro Services requests, quotes, message threads, reviews, scheduling and calendar information, and other information or materials available on or through …
Eligibility, Service Member Representations, Warranties, and Use of The Platform
- Access to and use of the Platform is available only to individuals who are at least 18 years old and can form legally binding contracts under applicable law. By accessing or using the Platform, you represent and warrant that you are eligible. By registering or using the Platform to offer, post, or provide Pro Services, Service Members represent and warrant that they, and the employees, age…
Account Registration and Other Submissions
- Users may access the Platform without registering for an account. To access and participate in certain features of the Platform, you will need to create a password-protected account ("Account"). You may register for an Account using certain third-party account and log-in credentials (your "Third-Party Site Password"), such as your Facebook or Google credentials. Yo…
Your License to Use The Platform
- Subject to your compliance with these Terms, Thumbtack grants you a limited, non-exclusive, revocable, nontransferable, and non-sublicensable license to reproduce and display Collective Content (excluding any software source code) solely for your personal and non-commercial use and only in connection with your access to and participation in the Platform. You will not use, co…
User Content
- We may, in our sole discretion, permit you to post, upload, publish, submit or transmit User Content. By making available any User Content on or through the Platform, you hereby grant to Thumbtack a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, copy, adapt, modify, distribute, license, sell, transfer, publicly …
Prohibitions
- As a user of the Platform, you may not: 1. Use another person's Account, misrepresent yourself or Pro Services offered through the Platform, misrepresent your identity or qualifications, misrepresent a project or other information in a quote request, or post Content in any inappropriate category or areas on the Platform; 2. Use any automated system including but not …
Thumbtack Budget, Fees, and Taxes
- In connection with the use of Thumbtack's Platform, Thumbtack charges certain fees ("Thumbtack Fees" or "Fees"). Service Members can pay Fees to Thumbtack in order to receive certain services on the Platform, including but not limited to being matched with and receiving contacts from Customer Members or other individuals. As a Service Member, Thumbtack will au…