Why choose as Ashley HomeStore Premium Protection Plan?
Ashley HomeStore’s Premium Protection Plan provides: Automatic Registration No forms to mail. No numbers to call. You are automatically registered at the time of purchase and are eligible to receive immediate coverage. On-The-Spot Assistance Sometimes tough stains just need a little TLC.
How do I get a warranty on my Ashley Furniture?
Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period.
How do I make a price adjustment request from Ashley Furniture?
If you bought something from AshleyFurniture.com within the past 30 days and it is now listed at a lower price, let us know. Send your price adjustment request to via email to [email protected]. We will then review and verify the price adjustment request.
What is covered under the furniture protection program?
The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. Coverage on manufacturer defects will begin upon expiration of the one (1) year manufacturer warranty and continue through the five (5) year period.
Is Ashley Furniture extended warranty worth it?
Furniture salespeople may make a strenuous effort to sell you an extended warranty. These plans are typically pitched as though they offer added protection and extend the retailer's warranty. Extended furniture warranties are never a good idea. They invalidate the manufacturer's warranty and are loaded with exclusions.
Does Ashley Furniture honor their warranty?
Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. Ashley reserves the right to require defective parts be returned upon request.
How do I opt out of Ashley Furniture Protection Plan?
To cancel the Plan, contact Us toll-free at [1-866-483-0463].
What is a protection plan on furniture?
Furniture protection plans generally cover anything accidental- rips, tears, stains, spills, burns, and the like. You might want to try to find out how the issues are generally handled, too- for example, if you spill red wine on your couch, what happens?
Can you refinish Ashley Furniture?
You can paint your dresser whatever you want, but if you want that antique style, go with a white or off white color. Either make sure your paint has primer in it or first primer and then paint your dresser. This will ensure your paint will last longer as well as preserve it a little better than without primer.
Where is the serial number on Ashley Furniture?
Serial Numbers are 9-12 digits in length and start with either a "5" or an "S". This number can be found on the product label located on the product.
Can you buy floor models at Ashley Furniture?
Pick-up Services: Furniture and mattresses may be picked up at the corporate distribution center or at the regional pick-up centers. Only showroom floor samples may be picked up directly at a showroom.
Why is my order not showing on Ashley Furniture?
If you do not receive the order confirmation message within a few minutes of your purchase, please check your junk or spam email folder just in case the information was delivered there instead of your inbox. If your confirmation didn't arrive to either place, please call Customer Care at 866-436-3393.
Does Ashley Furniture come with instructions?
Once you are on the product detail page, the assembly instructions are there and you can print as needed. If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton.
Can I put insurance on my furniture?
What Is a Furniture Protection Plan? Whether caused by the aforementioned wine stain or a moving-related scuff, damage to furniture can be covered by a furniture protection plan, which offers repairs within the plan's time frame just like auto, home, or renter's insurance.
What is accidental damage to furniture?
Accidental damage insurance for furniture typically covers things like: Accidental staining - for example, tea and coffee, and foods like curry and chocolate. Accidents caused by children - like damaging the sofa frame by jumping on it.
Does SquareTrade cover accidental damage?
SquareTrade Protection Plans covers all mechanical/electrical failures that happen during normal use, such as button failure, depleted (non-replaceable) batteries, and non-responsive charging ports or audio jacks. Plans that include accident protection also cover damage from accidents like drop and spills.
What does the law label on a mattress mean?
Don’t remove the law label or tag at the end of your mattress. This label serves as a means of identification to establish your right to the Limited Warranty.
What is implied warranty?
IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE SALE OF THIS PRODUCT AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
What happens after the expiration of a labor warranty?
After the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, packing, and all shipping and transportation costs. These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses.
Does Ashley warranty cover replacement parts?
Under these Limited Warranties, Ashley’s exclusive obligation during the applicable warranty period is to repair or replace, at its option, upon examination by an authorized representative of Ashley, the applicable product or part not in conformity with these Limited Warranties. After 1 Year, the Power Foundation Frame and Power Foundation Mechanism and Electrical Components Limited Warranties cover replacement parts only. REFUNDS ARE NOT AVAILABLE. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Ashley reserves the right to substitute materials of equal or better quality.#N#In addition, during the period of any applicable Labor Coverage, Ashley will pay reasonable and customary labor rates to repair or replace the defective parts (at Ashley’s option) and shipping costs from the retailer to and from Ashley, at no charge to the original purchaser. After the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, packing, and all shipping and transportation costs.
Is there a warranty on Ashley furniture?
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS . FURTHERMORE, NO REPRESENTATIVE OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.
Can Ashley replace an unattached cushion?
For Unattached Cushions with a material manufacturing defect, Ashley will replace the defective Unattached Cushion provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure set forth in these Limited Warranties and (ii) if requested by Ashley, returns the defective cushion core contained within an Unattached Cushion to Ashley Furniture Industries, Inc., Attn: Director of Quality, One Ashley Way, Arcadia, WI 54612. The remedy specified in this paragraph is Ashley’s sole liability related to Unattached Cushions.
Is there a warranty on Ashley?
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. FURTHERMORE, NO REPRESENTATIVE OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.
What happens if you don't clean your furniture?
In the event that we’re not able to clean or repair your furniture, you’ll receive a replacement. It’s that simple.
What happens if there is a discrepancy between the document and the plan?
Please read your plan for complete details. In cases where there is a discrepancy between the document and the plan, the plan will govern.
Is a protection plan sold separately?
PLANS ARE SOLD SEPARATELY. In cases where there may be a discrepancy between this document and the protection plan, terms will govern. Exclusions such as teeth and beak marks and claw damage from pets apply: refer to your protection plan certificate for specific coverage information. NOT AVAILABLE OUTSIDE OF THE 48 CONTIGUOUS UNITED STATES
What is special order furniture?
Furniture and Furniture Accessory Reselection and Return Policy: Special orders are items manufactured based on specific customer request that are not regular showroom merchandise and are not eligible for reselection or return.
How long does it take to return furniture at a furniture store?
Regular furniture accessories on display in our showrooms or on our website may be returned for reselection or refund within seven (7) days of pick up or delivery with no restocking fee as long as they are returned in the original condition. Special order accessories, area rugs, lamps, wall art or other items that were ordered by customer request, are not eligible for reselection or return.
What are the conditions for return of showroom merchandise?
Original condition includes but is not limited to: no signs of wear or tear, scratches, nicks, stains, pet hair, pet or food odor, smoke damage or missing parts. No returns on opened pillows, sheets or mattress foundations. The Company reserves the right to determine the condition upon pick up of the mattress. Merchandise that does not meet the above condition will not be accepted.
What is floor model?
Merchandise that is not eligible for return, reselection or exchange. Floor Model. Merchandise that has been used as the display item within the showroom. These items are often sold at a reduced price and are not covered by the lowest price guarantee or the happiness guarantee.
How long does it take to return furniture?
The completed return of merchandise or reselection must take place within seven (7) days of your original delivery or original pick-up date.
What is the warranty on a rug?
Upholstered fabrics are warranted against defective material or workmanship for one year from the date of purchase under normal care and use. This warranty does not cover fading, pilling or shrinkage and is not valid where there is evidence of heavy soiling or abuse. Fabric damage or fabric failure due to improper cleaning or animal use is also excluded from the warranty. Consult your salesperson for proper cleaning instructions. The fabric warranty will not be honored if any evidence of animal damage is found.
Can you return furniture to the showroom?
Showrooms cannot accept returned furniture and mattress merchandise. Accessories may be returned to our showrooms. All merchandise must be returned in new condition with no signs of wear and tear, scratches, nicks, stains, pet hair, pet or food odor, smoke, damage, or missing parts.
How many items are in Ashley Homestore?
With more than 6000 items in our product line, we offer one of the largest selections of home furnishings available. In order to maintain high quality products at affordable prices, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. You may view our online catalog at http://www.ashleyhomestore.com or find the Ashley HomeStore nearest you.
What is DuraBlend upholstery?
DuraBlend® upholstery offers the rich look and feel of leather using a polyurethane/leather blend to create a comfortable and economical alternative to natural leather. Fabric Contents: 57% polyurethane, 26% poly/cotton, 17% leather.
How to find out if a store has the item you want?
To find out if a store has the item you want, call or visit the HomeStore near you. Lookup our store locations. Every store has a unique selection and may or may not have the item on display, please call first.
What states require mattress recycling?
Several states, including Connecticut, Rhode Island and California require retailers to collect a fee from the sale of each mattress and each box spring. This fee funds the state’s recycling program. Learn more from Bye Bye Mattress .
What is MRC mattress?
The MRC is a nonprofit organization that develops and oversees statewide mattress recycling programs for states that have enacted mattress recycling laws.
What are the exclusions for promo codes?
As a general rule, Smart Buys, barstools, select dining chairs and sale/clearance items are excluded in promotions.
Where is the label on a chair?
For any upholstered furniture, the label with this number is attached to your furniture either under the removable seat cushion or underneath the unit/footrest.
How to protect your purchases?
Lounge on your couch. Put your feet on your desk. Host a big dinner. With a ProtectAll Plan your purchase is protected, giving you the freedom to fully enjoy your things.
Where is ProtectAll service?
ProtectAll has a nationwide service technician network and can provide service anywhere within the United States.
Does ProtectAll transfer to a new replacement?
The plan does not transfer to the new replacement item. The new item may be eligible for the purchase of a new plan, as offered by the Retailer. ProtectAll is one of the only furniture protection providers that offers a consumer the ability to purchase another plan on the replacement.
Is a protection plan transferable?
The protection plan is not transferable or renewable.
Is normal wear and tear covered by a warranty?
No, damage from normal wear and tear is not covered. An example of wear and tear would be a stain resulting from years of use, such as oils from your head and hair, or if the fabric shows normal wear.