Receiving Helpdesk

why does my xfinity box say boot

by Dr. Loma Jones Published 3 years ago Updated 2 years ago

Restart the Box
Sometimes the box can get stuck while in the booting process. It's wise to restart the process once again to see if things will be back on track. Just unplug the power inlet from the box and plug it back to the outlet. Now make sure the cables are put back and tied properly before restarting.

Full Answer

Why does my Xfinity box say boot?

  • Turn off your Xfinity TV.
  • Unplug the power cable from the wall outlet.
  • Wait for 3-5 minutes.
  • Plug the power cable back in.
  • Test.

Why is my Xfinity cable box not working?

  • Disconnect the power from your cable box by either unplugging the power cord from the wall outlet or from the back of the box.
  • Wait 30 seconds.
  • Reconnect the power cable to your cable box or outlet.
  • Wait 3 - 5 minutes for the box to reset.
  • Turn on your TV and cable box.

How to reset Xfinity cable box?

Restart from Device Settings

  • Using the remote, press the xfinity button.
  • Use the left arrow or right arrow button to highlight Settings (the gear icon). ...
  • Use the down arrow button to highlight Device Settings. ...
  • Use the down arrow button to highlight Power Preferences. ...
  • Use the down arrow button to highlight Restart. ...
  • Use the right arrow button to highlight Restart. ...

More items...

Why is my Xfinity cable saying no signal?

What to Do if Your Xfinity TV or Internet is Out

  • Check for Reported Outages. Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center.
  • Check the Power and Connections for Your Devices. ...
  • Confirm that Your Account is Up-to-Date on Payments. ...
  • Restart Your Devices. ...
  • Get Some Information. ...

What do I do when my Xfinity box says boot?

Restart from the Xfinity My Account App. Restart from the Help Menu. Restart Using the Power Button....Restart Using the Power ButtonEnsure your cables are tightly secured.Press and hold the Power button located on the front of the TV Box for 10 seconds.The TV Box should automatically restart.

Why does it say boot on cable box?

A2A: A cable box that knows it needs rebooting can reboot itself. If it says “boot”, it is because it is already in the process of doing so. If it fails to restart successfully, you probably need service. For most cable boxes, unplug the power cord from the wall.

Why does my Xfinity cable box say "boot"?

Similarly, why does my Xfinity cable box say boot? Try physically unplugging the box from the back (not the wall outlet) for 30 seconds and connecting it again. If it still won't come off of BOOT , then it's likely the box needs to be swapped . If you don't want to wait for a technician, you can always take it to the nearest service center or Xfinity store.

How to unplug Xfinity box?

Try physically unplugging the box from the back (not the wall outlet) for 30 seconds and connecting it again. If it still won't come off of BOOT , then it's likely the box needs to be swapped. If you don't want to wait for a technician, you can always take it to the nearest service center or Xfinity store.

How to reset a cable box?

To reset your cable box, simply unplug it from the wall outlet. Wait about 30 seconds, then plug it back in and allow the box to go through the reboot process, which should take about three minutes . If you can't reach your power cord, reset your cable box this way: Turn the cable box power on.

How to turn off a set top box?

Turn off the Set-Top Box by either using your remote control or by pressing the POWER button on the box. Carefully unplug the Set-Top Box power cord from the electrical outlet or power strip if you're using one. Wait 30 seconds while the Set-Top Box completely shuts off. Plug the power cord back in.

Why does my cable box restart?

Rebooting may also result from of a loss of signal fidelity. When signals become weakened, cable boxes will automatically restart as an attempt to obtain a stronger signal. If a box restarts after displaying choppy, pixelated or disjointed images, this is a likely cause.

How long does it take for a DVR to reboot?

Allow five minutes for your primary DVR TV Box to reboot.

Why does my Xfinity cable box keep rebooting?

When the Xfinity cable box keeps rebooting the most likely causes are overheating or signal issues, or power-related problems. Cable boxes that get too hot, that lose signal, or that experience a power surge, for example, can reboot without warning. Fixing most of these issues isn’t difficult but if it becomes a more frequent problem a new cable box may be necessary.

How to reboot Xfinity cable box?

The last step is simply to reboot the cable box. Unplug the cable box power cord from the wall, wait at least 30 seconds, then plug the cord back in. This will trigger an automatic reboot of the system. If the cable box still isn’t working, then it will be necessary to call Xfinity Support for help.

How to turn off cable box?

Physically press the on/off button on the cable box to turn it off. Then unplug the cable box power cord from the outlet or power strip. Wait at least 30 seconds then plug the cord back into the outlet. Now, proceed to turn on the cable box, and typical signal strength should be restored.

Why does my cable box reboot?

When the cable box begins to operate a potentially harmful temperatures it will shut off. This, of course, trips the restart function causing the cable box to seemingly reboot for no reason.

How to tell if cable box is getting power?

To begin with, verify that both the television and the cable box are receiving power. The cable box will have a red light indicating it is getting power.

How to tell if your signal is weak?

Weak signal strength can often be detected by reflecting poor screen or picture quality. Poor, pixilated, or lagging pictures and programming are all signs that can indicate weak signal strength. Be sure to check the connections and cable wires for any issues such as loose connections or possible cable damage. Manually restarting the cable box is the most common fix for improving signal strength.

Why does my X1 TV box have to restart?

X1 TV Boxes are scheduled to restart every night in order to apply necessary updates or perform general maintenance. If you are watching live TV or a pre-recorded program at the scheduled time of the restart, you'll be given the option to delay it until the next night via a message that will appear on your screen.

How to restart a TV?

If your TV has a Power button: Ensure your cables are tightly secured. Press and hold the Power button located on the front of the TV Box for 10 seconds. The TV Box should automatically restart.

What does it mean when your cable box says reboot?

That message means that your cable box is rebooting itself - like a computer.

How long does it take for a cable box to stop booting up?

Nothing that generally means the cable box is just booting up usually should stop saying that after 5 to 7 mins tops if it doesn't contact your cable.provider they will replace the box.

What is the STB boot sequence?

The boot-up sequence in STB is similar to a computer’s boot-up. When the STB is powered on, the first software to be launched is the boot-loader ( similar to BIOS of a computer. BIOS is the place where you get an option of choosing the OS to run. For example. if the computer has Windows and Linux running, the screen where you get to choose the OS to be launched is the BIOS ). In many cases, the STB will have two software images stored in it. One is the latest version and the other is the recovery software. The Boot-loader decides which software has to be launched. Once the Software is launched, it takes some time to load. This delay is due to the fact that, since the software is stored in flash, which is smaller in size when compared with RAM, the software has to be compressed before it is stored in the flash. So during bootup, the software has to be decompressed. This decompression takes some-time. Once the software is uncompressed and loaded in RAM, then the kernel (Core Operating System) is launched. This phase is similar to the page where you the Windows logo with progress bar is seen on the computer. Once this phase is complete, the STB is ready for use.

What is a cable box?

Modern cable boxes are active electronic devices that interact with the cable company subscription computers to determine your channel line up.

What is a set top box?

Set Top Box (STB) is a like mini computer that runs on an operating system ( OS ). In many cases, the OS used is Linux.

Does a box have to be allowed onto a system?

The box has to be allowed onto their system, otherwise it will not work.

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