why does my ecobee keep restarting

by Marlin Schamberger Published 3 years ago Updated 2 years ago

5 Reasons Why ecobee Keeps Rebooting (Explained)

The Float Switch/Condensate Pump Has Tripped (Loss of Power) Central air conditioning units indoor air coils release condensation into a drip pan that flows down through a PVC pipe ...
Bad Wiring. Backward wiring, missing, damaged, loosely tightened, and generally mishandled will create a bad connection.
Wrong PEK Wiring. ...
Tripped Circuit. ...

If your ecobee thermostat is frequently rebooting, your HVAC system may be cutting power the thermostat. The most common causes of your HVAC system cutting power to your thermostat are: 1. The furnace is overheating: All furnaces contain a safety mechanism called a high-limit temperature sensor.

Full Answer

Why does my ecobee lose power during cooling season?

One of the most common causes for loss of power to the ecobee during cooling season is due to safety features such as a float switch or condensate pump cutting power to the thermostat to prevent flooding. Condensation is a natural part of the air conditioning process.

Why is my ecobee thermostat calibrating?

The thermostat screen frequently displays "Calibrating: Heating and Cooling Disabled", indicating the ecobee has regained power and is calibrating its temperature sensor

Why does my ecobee display a temperature value of -500F or n/a?

The ecobee app or ecobee Web Portal frequently display a temperature value of -500F or "N/A", indicating temperature readings are invalid because the ecobee is calibrating its temperature sensor All of these are symptoms of the ecobee thermostat frequently losing power on heating or cooling calls.

Why does my ecobee keep turning off and on?

When your ecobee seems to be rebooting continuously, there are different possible causes. These include a tripped float switch, high-limit temperature sensor, tripped circuit, bad wiring, or an incorrectly installed PEK unit.Dec 18, 2021

Why does my thermostat keep restarting?

If you're using battery-operated thermostats, then the most common reason thermostats start turning off and on by itself is “Weak batteries”. Insufficient charge in the battery causes your thermostat to keep turning off and on frequently.

Why does my ecobee keeps calibrating?

The “Calibrating” message on your Ecobee thermostat screen indicates that it is measuring the current indoor temperature. Ecobee calibrates once it's installed initially or when it reboots, and it typically takes around 5 to 20 minutes.Mar 14, 2022

What to do if ecobee turns off?

Open the panel on your furnace to expose the control panel where your thermostat wires are connected. Most systems have a purple 3 or an orange 5 amp fuse on the board—check this fuse to ensure that it's intact. A blown fuse will have to be replaced. Once a blown fuse is replaced, the ecobee should power back on.

Why does my thermostat keep clicking?

The click you hear from your thermostat is probably the electrical relay triggering the power to the furnace, air conditioner or heat pump. It is a normal sound. The sound should be soft and barely noticeable.Jan 10, 2020

How do I stop my ecobee from calibrating?

If your Ecobee is calibrating for an unusual amount of time, try power cycling it by removing the thermostat from the wall and then putting it back. Then, wait 20 minutes to see if it stops calibrating.Dec 26, 2020

How long does an ecobee thermostat last?

Ecobee thermostats can last up to ten years, but of course, how long they last depend on how frequently you use them.Mar 14, 2022

How long is ecobee warranty?

3-Year Limited Warranty ecobee warrants that for a period of three (3) years from the date of purchase by the consumer (“Customer”), the ecobee thermostat (the “Product”) shall be free of defects in materials and workmanship under normal use and service.

How do I reboot my ecobee?

You can reboot the Smart Si thermostat by pressing the physical hardware reset button, located through an opening in the bottom left corner of the Smart Si thermostat. Rebooting will not alter programming or configuration options.

Does ecobee thermostat have a battery?

The Ecobee comes with one wireless sensor, which is powered by a CR2032 coin-cell battery; the company says it should last about 4 years. When the battery runs low, you'll receive an alert.Feb 16, 2016

Is there a battery in ecobee?

1 Battery Replacement Your ecobee room sensor is powered by a single 3 Volt CR-2032 battery.

Touch Screen Not Responding

For any number of reasons, our smart devices freeze or suddenly become unresponsive. Ecobee is just like any other smart device in that regard. Sometimes, you’ll find the touch screen is not responding.

Ecobee Not Responding to Smart Devices

Nothing is more annoying than when you ask Alexa to do something and she says, “Sorry [insert excuse here].” More often than not, there is a problem with your Wi-Fi connection if Ecobee is not responding to a smart device.

Ecobee and Apple HomeKit

If you have other HomeKit accessories paired, it’s worth checking to see if they are responsive to commands. There may be a bigger network issue if none of the HomeKit-enabled accessories are responding.

Ecobee and Alexa

When Ecobee and Alexa’s communication breaks down, you have to pay attention to the response Alexa gives. This determines your next steps.

Summing It Up

There are a few things to try on your own if your Ecobee becomes unresponsive either to another smart device or to your touch. Most of the time, it’s as simple as rebooting your Ecobee to jolt it awake.

What to do if Ecobee doesn't work?

If your Ecobee has lost its wi-fi connection, the first thing to do is check that your wi-fi is working. Try connecting to the wi-fi with another device. If it doesn’t work, restart your router by unplugging it, waiting a few minutes, then plugging back in.

What happens if your thermostat doesn't communicate with the sensor?

If your sensors aren’t communicating with the thermostat, you’ll get N/A for both temperature and occupancy (see below if the temperature is showing up but the sensor can’t tell that the room is occupied). First, try moving your sensors closer to the thermostat to see if it can pick them up.

How to get thermostat to pick up?

First, try moving your sensors closer to the thermostat to see if it can pick them up. If that doesn’t work, try doing a hard restart of the sensor. Start by removing the back cover of the sensor and then taking out the battery. Wait for at least two minutes before putting the battery back in.

Can you connect Ecobee to Alexa?

Check the connection between your Ecobee4 and the wi-fi network (see below). If the wi-fi is working but the Ecobee still can’t connect with Alexa, you’ll need to contact Ecobee support. See Also: Ecobee Thermostat with Alexa.

A. Your forced air furnace may be overheating

This is one of the most common causes of an ecobee thermostat losing power during heating season. Common symptoms include:

B. The transformer you are using to power your ecobee may be insufficient

This is most common in situations where one or more ecobee thermostats are powered by the same 24 VAC transformer as the boiler and/or boiler zone valves. Common symptoms include:

C. Other potential causes

There are other, more complex issues that can cause your HVAC system to intermittently lose power (for example, an overheating blower fan motor). In these cases, it is recommended to reach out to an HVAC contractor.

If your thermostat is losing power during cooling season

A. Your HVAC system's float switch or wet switch may be tripping

A float switch, or wet switch, when tripped, will typically break the circuit connecting the Rc wire from your thermostat to the equipment. When this happens, not only will the cooling call be interrupted, but the thermostat will lose power as well since the flow of 24 VAC has been interrupted.

B. Your HVAC system's condensate pump

Some indoor units have a condensate pump that serves to automatically pump water through the condensate line to prevent the drip pan from filling up.

C. Your wiring may be incorrect

Thermostat reboots can be caused by incorrect wiring, especially if a Power Extender Kit (PEK) was used in the installation. If the wiring is incorrect, the ecobee may reboot briefly when attempting to call for cooling or fan.

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Receiving Helpdesk

why does my ecobee keep restarting

Why does my ecobee lose power during cooling season?

Why is my ecobee thermostat calibrating?

Why does my ecobee display a temperature value of -500F or n/a?

Why does my ecobee keep turning off and on?

Why does my thermostat keep restarting?

Why does my ecobee keeps calibrating?

What to do if ecobee turns off?

Why does my thermostat keep clicking?

How do I stop my ecobee from calibrating?

How long does an ecobee thermostat last?

How long is ecobee warranty?

How do I reboot my ecobee?

Does ecobee thermostat have a battery?

Is there a battery in ecobee?

Touch Screen Not Responding

Ecobee Not Responding to Smart Devices

Ecobee and Apple HomeKit

Ecobee and Alexa

Related Questions

Summing It Up

What to do if Ecobee doesn't work?

What happens if your thermostat doesn't communicate with the sensor?

How to get thermostat to pick up?

Can you connect Ecobee to Alexa?

A. Your forced air furnace may be overheating

B. The transformer you are using to power your ecobee may be insufficient

C. Other potential causes

If your thermostat is losing power during cooling season

A. Your HVAC system's float switch or wet switch may be tripping

B. Your HVAC system's condensate pump

C. Your wiring may be incorrect

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