Ecobee Thermostat Disconnecting from Wi-Fi: Try These Troubleshooting Tips
- Switch to a 2.4GHz Wi-Fi Network. Your ecobee thermostat may fail to connect to your Wi-Fi if the router is running on a 5GHz network.
- Change Your Wi-Fi Encryption Settings. Your ecobee thermostat may not connect to your Wi-Fi if your router’s encryption settings are incompatible with the thermostat.
- Move Your Router Closer to Your ecobee Thermostat. ...
Why won't my ecobee connect to Wi-Fi?
Pull the ecobee unit from the wall. A strong but firm pull. Wait ten second, plug back in. If wi-fi does not reconnect but asks you to do it, then do it. (The old settings should still be in it with ***** as your password hidden.) If that does not solve it, then it is your router, its settings, or some other device interfering.
Why does my ecobee keep turning off?
If the ecobee turns off, it will not work. A thermostat that does not function could pose a safety hazard in extreme weather conditions. You might have a transformer issue, an overheated system or coil, or a faulty C-wire. Here are some steps you can take to try to get ecobee to turn on again:
How do I Reboot my ecobee if my internet signal is offline?
If your internet signal is offline, ecocbee should automatically reconnect after restoring the internet signal. You can reboot your ecobee by pulling it off the wall or restoring it to factory settings.
How does ecobee protect my privacy?
ecobee is committed to protecting our customer’s privacy. We support WPA/WPA2-AES security for connecting to Wi-Fi networks. Once the ecobee thermostat has joined the Wi-Fi network, it initiates an encrypted TLS connection to ecobee's servers.
Is ecobee compatible with 5GHz Wi-Fi?
Does ecobee SmartThermostat with voice control work with 5 GHz networks? Yes, it is compatible with both 5 GHz and 2.4 GHz Wi-Fi connections; i.e. it is dual-band compatible.
Why is my ecobee not connecting?
Hence, maybe your ecobee device is not connecting because it is connected to the incompatible band. There are two main bands via which WiFi routers broadcast. First, there is the 2.4 GHz and then the 5 GHz. The connectivity of your ecobee device to either of the bands will depend on its compatibility.
Why does my ecobee keep shutting off?
Your forced air furnace may be overheating. This is one of the most common causes of an ecobee thermostat losing power during heating season. Common symptoms include: The thermostat screen will "shut off" or the screen will go completely black intermittently, usually while the thermostat is calling for heat.
Why does my ecobee keep going black?
If your ecobee was previously powered on and working fine, a sudden black screen usually indicates insufficient voltage going to the thermostat. The ecobee draws power from the furnace, so any disruption to this power source will result in a loss of power at the thermostat.
How do I get my ecobee back online?
If it's not showing as connected to ecobee.com, follow the steps below:Try power-cycling the ecobee by removing it from the wall and leaving it off for two minutes.After two minutes, place the ecobee back on the wall.To reconnect to Wi-Fi, go to MAIN MENU > SETTINGS > WI-FI > NETWORK > SELECT WI-FI NETWORK.More items...
How do I reconnect my ecobee to Wi-Fi?
To connect your Ecobee thermostat to your Wi-Fi network:From the Home screen, press Menu.Then select Settings.Go to Wi-Fi.Make sure Wi-Fi Radio is Enabled.Go to Network.Tap on Select Wi-Fi Network.Pick your Wi-Fi network from the list and enter your Wi-Fi password if required.Tap OK to exit.
Is there a battery in the ecobee thermostat?
They use button/cell batteries (CR2032). Easily replaced when they need to be. Ecobee says they'll last for up to 4 years before needing replacing.
How long do ecobee thermostats last?
Ecobee thermostats can last up to ten years, but of course, how long they last depend on how frequently you use them.
How do I update my ecobee firmware?
ecobee devices will update themselves automatically, provided they are connected to Wi-Fi. When a firmware version is ready for the public, it will be pushed out gradually over a period of time to all applicable ecobee devices.
How do you recalibrate ecobee?
Incorrect Ecobee Thermostat CalibrationGo to the menu on your Ecobee screen.Select 'Installation settings' from the 'Settings' menu.Now go to 'Thresholds' and select 'Temperature Correction'.You can adjust the temperature to what you see fit.
How do I restart ecobee after power outage?
Check if the breaker in your home's breaker box is flipped for the heater, air conditioner, or other device you're having problems with. Flip the breaker back on. Wait at your breaker box for 30 seconds, to make sure it does not flip back quickly. Allow your thermostat an additional minute to finish starting back up.
Why is my ecobee flashing green?
My ecobee is flashing a green light! What do I do? This is Alexa letting you know that you have a notification. To check your notification and/or get rid of the flashing green light, just say "Alexa, what did I miss?" or "Alexa, delete all of my notifications" to your ecobee thermostat.