You can drop off or ship Cox equipment, such as cable boxes, modems, remote controls, and cabling at designated Cox service locations. For locations, go to www.cox.com, click the Contact link at the very top right of the webpage, then click Find a Solutions Store. Similarly, can you buy your own cable box for Cox?
Full Answer
What can I do at a Cox store?
Your local Cox Store has it all. Come in any time to demo our newest technology, buy the latest gadgets or chat with our team of friendly experts. Find more ways to connect to your favorite things. Stop by a Cox Store to do a live demo of our latest technology. Get the most from your favorite TV shows, movies, music and more.
How do I return my equipment to Cox?
Find a Cox Solutions Store near you. For the nearest location, refer to UPS Store Locator. Important: To avoid potential charges, contact us to downgrade or disconnect the service before returning your equipment. For an accessibility option, Contact Us by Chat to request a pre-paid label and return box for a UPS home pickup.
Is there a fee to drop off equipment at Cox?
There is no fee to drop your equipment off using one of the below methods. Cox equipment must be returned within 10 calendar days to avoid unreturned equipment charges. Purchased equipment must be returned to a Cox-owned retail store within 30 days of purchase for a refund by the method used for purchase.
Where can I buy entertainment-related accessories at Cox?
The Cox Store has all the entertainment-related accessories you need. Whether you need support or help finding the right services, head to a local Cox Store to talk with our friendly and knowledgeable Cox Connection Specialists. Want to experience our latest technology up close?
How do I get new equipment from Cox?
Call us to request your new equipment at 1-866-961-0848.
Does Cox charge for equipment?
1. Equipment Leasing Costs. Like most ISPs, Cox charges fees for its Internet equipment. A single band Wi-Fi modem, for instance, costs $6.99 per month to rent, while purchasing the device costs $129.99.
What happens if you don't return COX equipment?
Consequences of Not Retuning the COX equipment Failure to return the device may lead to penalty and more bills. Again, if your device is leased, it is crucial to return it to keep off from future problems. However, the company may not want to have the device back.
Can I drop off my Cox equipment at UPS?
For customers who are located near a UPS Store or have moved to an area not serviced by Cox, the Return Anywhere option offers the flexibility to return Cox equipment to any UPS store located within the United States. Note: To avoid potential charges, contact us to change your service before you return any equipment.
Does Cox give you a router?
Our Panoramic Wifi Gateway is only available for rental so that you continue to receive the latest, most advanced equipment and are not “locked in” to a device when technology changes. You may provide your own modem, wifi router or combination device (click here for a list of supported devices).
Does Cox give you a free modem?
To assist customers in updating their equipment, Cox will provide a replacement modem at no additional charge to customers with a DOCSIS 1.1 modem.
How much does a Cox cable box cost?
Hidden costs of Cox TV plansFeeAmountContour HD Box$8.50/mo. each (1st box included)Basic Box$6.00/mo. eachCableCARD$6.00/mo. eachEssential DVR Service$10.00/mo. for 12 months24 more rows
How much does Cox charge for a lost remote?
a $20 fee"Effective October 15, 2016, Cox will begin charging a $20 fee for each additional, lost or broken Cox remote control."
How much does Cox charge for a lost mini box?
$20Go to a Cox Solution Store for a replacement. Cox will charge you $20.
How long do you have to return Cox equipment?
within 10 calendar daysCox equipment must be returned within 10 calendar days to avoid unreturned equipment charges. Purchased equipment must be returned to a Cox-owned retail store within 30 days of purchase for a refund by the method used for purchase.
Where do I return my cable box?
Visit theupsstore.com/tools/find-a-store to find a UPS Store near you. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us.
How do I cancel my Cox service?
Cancel your services If you'd like to cancel your service, call 1-800-234-3993 to get started. Available in select Cox service areas.
Solution
At times, you may need to return equipment to Cox, such as after a disconnect, upgrade, or downgrade of service. There is no fee to drop your equipment off using one of the below methods.
Options to Return Cox Equipment
Use one of the following free methods to return your equipment. A return box and a shipping label are not needed when dropping off your equipment to a return location.
Solution
Once you have contacted us to complete an equipment swap, disconnect, upgrade, or downgrade of service, it is important to return Cox Business-owned equipment within 10 business days to avoid unreturned equipment charges. Important: You must contact us to make account changes before returning your equipment.
Options to Return Cox Business Equipment
You can return the Cox Business - owned equipment using one the below options. Important: At this time, we are unable to accept Cox Business equipment returns at a Cox Solutions Store.
