What is Sam's Club's merchandise satisfaction guarantee?
100% Merchandise Satisfaction Guarantee. If you are not satisfied with the merchandise you purchased from Sam's Club, whether in-Club or online, we'll replace it or provide a refund in most cases. Some products have different policies, requirements and restrictions associated with them.
Does Sam's Club have an extended warranty?
Sam's Club products are backed by our Satisfaction Guarantee and usually a Manufacturer's Warranty. For eligible products, we also offer extended warranty from Square Trade. After 30 days, extended warranties are no longer available. Correspondingly, how long do you have to return something at Sam's Club?
What are the terms and conditions of a Sam's Club membership?
Membership Terms and Conditions are subject to change without notice. We offer a 100% satisfaction guarantee on your Membership or your money back. If you are not pleased with any product you buy at the Club, we will replace it, refund your money, or compensate you with a Sam's Club gift card.
Does Sam's Club give refunds?
?Sam's Club The company has a 100 percent guarantee on both merchandise and membership. It will refund members' purchases in full with a receipt. If you cannot find your receipt, you will receive your full refund with a Sam's Club shopping card.
How long is Sam's Club Member Satisfaction Guarantee?
You're covered by our. 100% Satisfaction Guarantee. If you're a current member and not satisfied with a purchase made online or in club, we're happy to issue a refund or replace it, with a few exceptions.Oct 9, 2021
How does Sam's Club warranty work?
Sam's Club products are backed by our Satisfaction Guarantee and usually a manufacturer's warranty. For eligible products, we also offer protection plans. — If you didn't secure a Protection Plan upon purchase, visit the Membership Desk at your local club within 30 days of purchase to acquire a protection plan.
What is the Member's Mark guarantee?
All Member's Mark items carry a 100% member satisfaction guarantee. If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays.
Can you return items to Sam's Club?
To return a product purchased on SamsClub.com, you can take it to your club, ship it back, or contact us with your order number. Bring it in: For a faster return, take the item to any Sam's Club to get an immediate refund.
How do I claim my Sam's Club warranty?
To make a claim against Manufacturer's Warranty, contact the Manufacturer with the product's serial number. Though, a dated sales receipt is usually adequate to file a warranty claim. If you purchased an extended warranty, first contact the provider to make a claim.
How do I check my Sam's Club warranty?
If a Sam's Club product includes a Manufacturer warranty, the warranty should be listed near the bottom of the product details page. You should also check the documentation that you receive with the product.
What is Member's Mark at Sams Club?
Member's Mark is the Sam's Club store brand that makes up about 20% of the club's inventory, as stated by Chandra Holt, VP of Private Brands for Sam's Club. The mission of the Member's Mark brand is to give customers the lowest prices for the highest quality product possible.
What is Sam's Club return policy on electronics?
1, Sam's Club said it will accept returns only within 90 days on purchases of consumer electronics including TVs, computers, cameras, camcorders, projectors and iPods. Previously, under its policy of 100 percent satisfaction, customers could have returned these items at any time.Sep 23, 2009
Will Sam's Club take back a broken TV?
Sam's Club allows you to return any defective TV, as long as the return is within 90 days of your original purchase. After 90 days, you cannot return a TV even if it is defective. One way to protect the TV well past the 90-day return window is to buy Sam's Club's TV warranty.
What does Sam's Club do with returns?
All products that are eligible for return and do not have a constraint on the returns window fall under Sam's Club's 100% Satisfaction Guarantee. Under this guarantee, Sam's Club will issue you a refund or replacement for any item (purchased online or in-store) if you are not 100% satisfied with it.
What does Sam's Club do with returned items?
Refunds are credited back to the original form of payment used for purchase within 5-7 business days. Shipping charges are only refunded if the return is a result of an error by Sam's Club or damage during shipping. Only active Sam's Club Memberships are eligible for the Satisfaction Guarantee.
Can you return something to Sam's without a membership?
The stores that do allow non-membership returns will require that you initiate a request within 30 days of purchase with a receipt.
Can I return an item that I bought online to a club?
Most purchases made on SamsClub.com may be returned to any Sam’s Club location in the United States. If an item purchased online cannot be returned...
Can I use the online returns process for an item that I bought in a club?
Unfortunately, SamsClub.com is unable to process returns for purchases made in a club.
How do I request a return through SamsClub.com?
To start a return through SamsClub.com, go to order details under your account, then select Return Item. Print the return label, attach to packag...
Will shipping and delivery charges be refunded?
Shipping and delivery charges will be refunded or credited only if the return is a result of an error by Sam’s Club or if the item was damaged duri...
What if I don't have a receipt?
We prefer your original receipt or printed order, but if that’s not available, we’ll do our best to process your return without it.
Do I need to return the packaging and everything that came with the product?
To obtain a full refund, you may be required to return the product with all product and order contents, including packaging (boxes, manuals, warran...
How will I receive my refund?
For items returned to a Sam’s Club location, you’ll receive credit or cash in the original form of payment or a Sam’s Club shopping card unless pro...
What is considered a bulk/volume purchase? Is it returnable?
A bulk/volume purchase is defined as a single order of ten (10) units or more of the same item within a 24-hour period; multiple orders of ten (10)...
Can I return an item that I bought online to a club?
Most purchases made on SamsClub.com may be returned to any Sam’s Club location in the United States. If an item purchased online cannot be returned to a Sam’s Club location, it will be noted on the product page. Golf carts and vending machines are examples of items purchased online that cannot be returned to a local Sam’s Club.
Can I use the online returns process for an item that I bought in a club?
Unfortunately, SamsClub.com is unable to process returns for purchases made in a club.
How do I request a return through SamsClub.com?
To start a return through SamsClub.com, go to order details under your account, then select Return Item. Print the return label, attach to package and send.
Will shipping and delivery charges be refunded?
Shipping and delivery charges will be refunded or credited only if the return is a result of an error by Sam’s Club or if the item was damaged during shipping.
What if I don't have a receipt?
We prefer your original receipt or printed order, but if that’s not available, we’ll do our best to process your return without it.
Do I need to return the packaging and everything that came with the product?
To obtain a full refund, you may be required to return the product with all product and order contents, including packaging (boxes, manuals, warranty cards, etc.), parts and accessories. This includes promotional gifts, gift cards or shopping cards provided with the purchase.
How will I receive my refund?
For items returned to a Sam’s Club location, you’ll receive credit or cash in the original form of payment or a Sam’s Club shopping card unless prohibited or restricted by law or regulations.
