What happens if I damage my Enterprise rental car? Enterprise is one of the most aggressive car rental companies, when it comes to damage claims. If damage is noted to your rental after you return it, and it isn't noted on the previous rental, you're assumed to be responsible and you'll be charged the full price of a repair, plus assorted fees.
Full Answer
What happens if you damage a rental car enterprise?
- Personal Accident Insurance and Personal Effects Coverage, which cover medical bills, death costs, and personal effects;
- Supplemental Liability Protection, which covers third-party liability claims;
- Roadside Assistance Protection, which covers the costs of various roadside incidents which might require you to call a tow truck; and
What to do if you damage a rental car?
What should you do if you have an accident with a rental car?
- Check on everyone involved in the accident. First and foremost: make sure that you, your passengers, and anyone else involved in the accident are okay.
- Take pictures and share contact information. ...
- Contact the rental car company. ...
- Contact your auto insurance company. ...
- Determine who’s responsible for paying for car rental damage. ...
Should I buy an used car from Enterprise?
While buying a car from Enterprise or another rental dealer means taking on some degree of unknown driver history, it can also save you money. When you buy a used rental car from Enterprise you can...
How much does it cost to rent a car enterprise?
The average weekly cost of an Enterprise rental car will depend mostly upon the size and features of your selected vehicle. An economy car, such as a Chevy Aveo, gives you great mpg, but is the smallest of the options available. This car will cost an average of $125 to $150 per week. How much does enterprise charge to rent a car for a day?
What is considered damage on a rental car enterprise?
Scratches larger than 2”, or multiple scratches per panel, will be considered damage. Damage will be considered a scratch if it is through the paint. Generally this can be determined if a fingernail catches on the scratch when running fingernail along painted surface.
Will enterprise charge me for a scratch?
You Are Responsible for Your Rental Car If you fail to maintain the rental car in the condition in which you received it, you will be billed for any damages. This can be expensive; even small scratches can cost hundreds of dollars.
What happens if your rental car gets dented?
Minor damage to a rental car, such as scratches, dents, or a chipped windshield are covered by the Damage Waiver. The Damage Waiver is an optional protection product you can purchase with your car rental.
How does enterprise evaluate damage?
They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. For example, Enterprise defines “body, wheel and metal bumper damage” as: Any dent, scratch or scrape larger than the largest circle. Holes and tears, regardless of size.
How do I dispute a rental car damage claim?
How to dispute damage chargesStep 1: Claim online. Gather your photos and paperwork, and open a claim online with the rental company you used. ... Step 2: Contact your credit card company (if necessary) ... Step 3: Escalate your complaint (if necessary)
Do rental car companies charge for scratches?
How Much Do Rental Car Companies Charge for Dents and Scratches? The payment for such damages ranges anywhere from $25 to over $80, depending on the severity of the scratch.
Can you repair a rental car before returning it?
As generally short terms rentals, the rental agent will expect the car to be returned in the same cosmetic condition as it was collected and any damage will be charged.
Are scratches considered damage?
When it comes to dents, scratches, and door dings, most car insurance claims fall under collision or comprehensive coverage. These coverages can be optionally added to your policy and should be considered if you are concerned about damage to your vehicle.
How big can a scratch be at Enterprise?
2” circleBumper Damage IS NOT: Scratch of any size along the underside of the bumper is OK. Exterior Body Damage (Non-Bumper) IS: dent/scratch larger than 2” circle, or hole/tear of any size – Report This!
What is damage recovery unit?
The Damage Recovery Unit is another wholly owned Subsidiary Company responsible for handling claims associated with damages to our property ~ namely our rental cars. The DRU is made up of 5 positions that work together with specialized functions moving a claim from one function to the next until completion.
The short answer
To make sure you aren’t charged for every little scratch we measure damage using our Damage Evaluator tool.
The long answer
At Enterprise we believe you should not be charged for fair wear and tear. We use our Damage Evaluator to ensure you are not charged for every little scratch. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them.
What is Enterprise car rental scratch policy?
What is the Enterprise car rental scratch policy? Minor damage to a rental car, such as scratches, dents, or a chipped windshield are covered by the Damage Waiver. The Damage Waiver is an optional protection product you can purchase with your car rental.
What happens if you don't buy a damage waiver?
If you choose not to purchase the Damage Waiver and the car gets damaged, you may have to pay out of pocket for any needed repairs. Your personal auto insurance may or may not cover the cost of repairs, so it is best to contact your insurance provider before renting a car.
What happens if you don't maintain your rental car?
If you fail to maintain the rental car in the condition in which you received it, you will be billed for any damages. This can be expensive; even small scratches can cost hundreds of dollars. So, it is important to give the car a thorough examination before you leave the lot.
What happens if you rent a car on vacation?
Combined with all the regular dangers of driving, including poor road conditions, careless drivers, and distractions, increases the risk of having an accident in a rental car.
What is the rental car industry?
The rental car industry in the United States is a multi-billion dollar industry, with millions of rental cars in circulation. A major portion of that market share is controlled by Enterprise Holdings, which includes the brands Enterprise, Alamo, and National. Hertz is the second-largest car rental company in the United States, ...
What to do if someone is injured in a car accident?
If anyone is injured, call 911, even if the injuries don’t seem severe. Some accident injuries are more serious than they first seem; some injuries can have delayed symptoms. Don’t attempt to move any injured people, unless necessary to get them out of the way of traffic.
How to make sure you are safe in a car accident?
First, make sure you and your passengers are safe. Get over to the side of the road, if possible, and turn on your emergency blinkers. If possible, set up cones, warning triangles, or emergency flares behind your car, to let other drivers know there has been an accident.
Does credit card insurance cover collision damage?
Also, the credit card’s insurance may be incomplete. For instance, credit cards often cover only collision damage to the rental car, but don’t cover liability, so you might receive no coverage for any injuries or damages to other cars besides the rental.
Does insurance cover rental cars?
Your own auto insurance policy may cover damage to rental cars. Many policies do, but not all. Carefully read your own policy, or call your insurer to confirm whether it covers a rental car. If it does, you’re in luck; you can opt out of the rental company’s insurance.
How long do you have to keep photos from a rental car?
Don’t discard these photos until six months have passed since you returned the car. Car rental companies rarely if ever file a claim after six months.
What to do when returning a car?
When you return the car, don’t just toss the keys to the agent and be on your way. Take another round of photos of the car’s exterior and interior. Cover the same ground as you did when you picked up the car and pay attention to the windshield. Ideally, the before and after photos will be virtually identical.
How to take pictures of a car before driving away?
If your camera has a timestamp function, turn that on. Take pictures of every dent, ding, and scratch on the vehicle’s exterior and interior. Take photos of the wheels and the windshield.
Can rental car companies charge for damage?
Rental car companies sometimes try to charge you for damage for which they have little or no proof. Ask the company for a written description and photographic proof of the damage. Ask to see a repair bill.
Do you need to document scratches before driving away?
Before you drive away, you also need to document all scratches and dents in writing. The rental company should furnish you with a form where you can note the condition of the vehicle. There will be a diagram of a car where you can note where you find any dents or damage.
What happens if you damage your car during a rental?
If the rental car’s bodywork gets damaged during your rental, your Collision Damage Waiver will cover it. It won’t cover damage to other parts of the car, though, and you’ll have to put some money towards the cost. The bit that you pay is called the excess, and it’s usually between £500 (about €600) and £3,000 (about €3,500). Most of the time, they’ll just take this out of the deposit you left when you picked the car up.
What to do if you hit a parked car?
If you hit a parked car, leave your details in a note under their windscreen wiper. If there are other people and/or vehicles involved, make sure everyone at least exchanges car registration numbers, names, addresses and telephone numbers.
How to get out of a car accident?
1) Get everyone to safety. After any car accident, it’s important to get yourself and anyone else out of harm’s way as quickly as possible. Just bear in mind that nhs.uk says not to move anyone if they’re in a lot of pain, or if they’ve broken their leg, or if you think they’ve injured or broken their back.
Can rental companies refund you for an accident?
They should then handle recovery, repairs and replacement of the hire car if necessary, and deal with the insurance companies or anyone else involved in the accident. Normally, rental companies won’t refund anything you’ve paid unless you cleared it with them beforehand.
