Receiving Helpdesk

what do i do if i forgot my cac card pin

by Mylene Ferry III Published 3 years ago Updated 3 years ago

What do I do if I forgot my CAC PIN?

If you forget your PIN, go to the nearest issuance site, where you will be given the opportunity to prove that you are the owner of the CAC by matching your fingerprint against the fingerprint that was stored in DEERS when you were issued the card. If your fingerprint matches successfully, you can select a new PIN.

How do I change my CAC PIN number?

You must return to the nearest CAC issuance or service site. You will only be able to reset the PIN on the CAC by providing a successful match to the fingerprint stored in the DEERS database when you were issued the card.

Can a retired civilian get a CAC?

Answer: Retired DoD civilians are eligible for the DoD Civilian Retiree ID Card, which is not a CAC. This trusted credential for civilian retirees can be used at DoD base installations at the discretion of installation commanders. Although it is DoD policy to issue ID cards to retirees, installation commanders retain the authority to deny access to base installations. The policy authorizing issuance of the DoD Civilian Retiree ID Card is contained in the Under Secretary of Defense for Personnel and Readiness (USD(P&R)), Memorandum, “Department of Defense (DoD) Civilian Retiree Identification (ID) Cards.”

Who issues ID cards?

Answer: The Department of Defense issues ID cards to those individuals authorized to receive medical care and other benefits provided by the uniformed services in accordance with Federal law. Federal law at section 1074 of title 10 of the United States Code describes the persons entitled to receive medical and dental care, specifically: active duty uniformed service members; certain reserve uniformed service members; and retired military members of the uniformed services or those who are entitled to receive retainer or equivalent pay. Veterans with disability ratings must be rated 100% disabled or 100% unemployable by the Department of Veterans Affairs from a Uniformed Service-connected injury or disease to receive DoD benefits and the authorizing ID card.

Who is eligible for military benefits?

The definition of dependent is driven by Section 1072 of Title 10, United States Code, and is codified in DoD policy at DoDM 1000.13, Volumes 1 and 2. Dependents include a spouse, unmarried children under 21 (including wards and adopted children), unmarried children aged 21-23 who are attending school as full-time students, unmarried children over age 21 who are mentally or physically incapacitated and incapable of self-support, and parents who are reliant on the sponsor for over 50% of their support.

What to do if You Forget Your Debit Card PIN

If you forget your debit card PIN, what you can do about it will depend on your specific situation at the time.

If Trying to Make a Purchase and You Forget Your PIN

If you are trying to use your debit card somewhere and you can’t remember your PIN, you obviously have a limited amount of time to try to remedy the situation.

What to do Any Other Time You Forget Your PIN

If you aren’t currently trying to use your debit card to make your purchase, you have a few additional things you can do if you forget your PIN.

Tips for Choosing Your New PIN

When choosing your new PIN, it’s important to choose one that you’ll be able to remember but is also secure enough that other people won’t be able to guess.

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