How do I talk to a person at Verizon prepaid customer service?
Contact UsPrepaid. Customer service. 1.888.294.68048AM-7PM ET (Mon - Sat)8AM-5PM ET (Sun)Mailing Address. Payment address. ... Website issues. Verizon Wireless Internet OperationsOne Verizon WayBasking Ridge, NJ 07920.Bankruptcy. Verizon Wireless Bankruptcy Administration500 Technology DriveSuite 550Weldon Spring, MO 63304.
What is Verizon prepaid customer service number?
Yes, you can change your prepaid account to a postpaid account or vice versa by calling our Sales team at (800) 225-5499.
How do I access my Verizon prepaid account?
Go to the My Verizon Sign in page. Note: You can click the link above or enter VerizonWireless.com/my-verizon/ in your web browser. Enter your prepaid mobile number and My Verizon Password, and then click Sign in.
How do I manage my Verizon prepaid account?
For all other devices, visit verizonwireless.com to sign in and manage your account.If needed, Download & Install - My Verizon App - Android & iOS.From the Home screen tap the. My Verizon. ... Tap the. Menu icon. ... If prompted, enter your My Verizon password then tap. Sign in. ... Tap. ... Tap. ... Enter the appropriate info then tap.
How do I check my Verizon prepaid card balance?
You can check Verizon Wireless Prepaid gift card balance online on our website or call Verizon Wireless Prepaid at 1-888-294-6804. You can also visit any Verizon Wireless Prepaid store and inquire a cashier to check the balance for you.
What are the hours for Verizon prepaid customer service?
Verizon customer service hours are Monday - Friday, 8:30 a.m. - 5 p.m. ET. Specialists can be reached at 1-877-596-7577. Verizon technical support is available 24 hours a day, 7 days a week and can be reached at 1-800-837-4966.
How do I find my Verizon prepaid account number?
You can easily find your account number through your My Verizon prepaid account login online. Find “Profile & Settings” then click on “Display My Prepaid Account Number”. Simply add “-00001” at the end of that number.
How do I pay my Verizon prepaid phone bill?
Automated phone system – Call #PMT from your mobile phone or (800) 922-0204 from any phone. Enter your Account PIN. If you forgot it, you can reset your Account PIN in My Verizon. Pay with your saved payment method, enter another card number or use a checking account.
How do I reconnect my Verizon prepaid phone?
Available settings vary based on user type (Account Owner or Account Member).From the Home screen tap the. ... Tap the. ... If prompted, enter your My Verizon password.Tap. ... Tap. ... Choose an option then tap. ... Follow the onscreen instructions to reconnect the new or existing device.Review the reconnect device details then tap.More items...
How do I call Verizon customer service?
If you have questions or need additional help, please call 1-800 Verizon (1-800-837-4966).
Does Verizon prepaid have an app?
Get the My Verizon app for prepaid Open the app store on your device (e.g., Google Play™ Store, Apple® App Store®). Search for "My Verizon". Tap My Verizon in the search results and follow the onscreen prompts to download the app. Once the download is complete, open the My Verizon app.
Manage your prepaid account FAQs - Monitor data usage
Understand and monitor prepaid data usage and account information. Learn how to change your plan, add data and keep track of your account balance.
Prepaid 3G to 4G LTE upgrade FAQs
Learn about how network upgrades apply to older prepaid plans that include pay per use. Most prepaid accounts aren't affected by this upgrade.
Prepaid Family Account FAQs
Learn about Prepaid Family Accounts, which let you have more than one line on your prepaid account. Find answers to common questions about billing, payments and more.
Prepaid billing & payments FAQs - Monthly fees & refill cards
Get answers on how to manage payments for Verizon's prepaid plans. Learn about monthly expiration dates & how to use a refill card. Set up auto pay for prepaid.
Prepaid promotions FAQs
Learn about the latest prepaid deals and special promotions. Connect without an annual contract. Pay in advance for a monthly plan that works best for you.
Prepaid suspend service FAQs - Lost or stolen device
Learn how you can temporarily suspend service on a prepaid device that has been lost or stolen, to prevent unauthorized usage or charges to your account.
Select and set up your prepaid plan FAQs
Learn about prepaid plans with no long term contracts or credit checks. Get help selecting the best prepaid monthly data plan for your smartphone, tablet or jetpack.
How to change my Verizon phone number?
To change your mobile number: Click Change Mobile Number to go to the Change Mobile Number page in My Verizon. Note: If you're the Account Owner on a Prepaid Family Account, you can select a line at the top of the screen to change that line's mobile number. Select how you want to pick your new number:
How to add funds to Verizon account?
Add funds. To add funds to your account: Click Add Funds in My Verizon to get to the Add Funds page . Note: If you're on a Prepaid Family Account, click Add or Send Funds and then click Next to get to the Add Funds page. Enter the amount you want to add in the Payment Amount field.
How to add a phone line to a prepaid phone?
To add a line to an existing prepaid account: Click Add a line in the device list at the top of the home screen feed. Click Select under the type of line you want to add: Shop for phones - If you don't have an existing line or phone, you can purchase a new phone and add a new or existing phone number to your account.
How to change device on Verizon?
Click Change Device in My Verizon to go to the Change Device page. Enter the Device ID of the new device you want to use on your account. Note: Your Device ID can typically be found in your device's Settings in the About Phone section. It may be called, IMEI, MEID or ESN. Click Continue.
What happens if my Verizon phone is stolen?
If your device is lost or stolen, you can temporarily suspend and reconnect your service in My Verizon. This can help prevent unauthorized charges on your account. Learn more about suspending service.
How to remove a line from Verizon?
Click Manage Lines to go to the Manage Lines page in My Verizon. Under Remove a line, click Select. Select a line to remove and click Continue. Note: If you're the Account Owner and removing your own line, follow the steps to transfer account ownership to a new line to finish removing your line from the account.
How long does Verizon data boost last?
Data Boosts are used after all your monthly allowance is gone. Data Boosts expire 30 days or 90 days after purchase, depending on the amount purchased. To add data to your account: Click Add Data in My Verizon to go to the Add Data page. Select the amount of data you want to add. Click Add Data.
How to check Verizon account balance?
You can check your account balance and expiration date in My Verizon or by calling: #BAL (#225) from your prepaid phone. (888) 294-6804 from any phone. In the My Verizon app, tap the Menu icon and then tap Payment.
How long does a prepaid plan last?
It's set differently depending on when you signed up for your prepaid plan. As long as you renew your plan within 60 days of the plan renewal date, your account will stay active and your payments won't expire.
What happens if you don't pay your prepaid monthly fee?
If you don't make a payment to your account before the expiration date, any remaining balance may be lost and you could lose your mobile number.
What happens if you don't make a payment before the expiration date?
If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date. If you don't make another payment before the expiration date, any remaining balance on your account will be lost and you may not be able to keep your mobile number. Share.