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troubleshooting garage door opener problems

by Marjory Zboncak Published 3 years ago Updated 1 year ago

  • Take A Look At Your Door. The garage door itself is the first place you should look when troubleshooting a garage door opener.
  • Check Your Batteries. This is probably the most common reason why your garage door opener isn’t working. ...
  • Look To See If It’s Unplugged. Here’s another very common cause of garage door opener issues. It may simply be that it was unplugged without you knowing about it.
  • Realign Your Safety Sensors. You may have no problem getting the garage door to go up when you need it to, but when you try and close it it auto ...
  • Lubricate All Moving Parts. Is your garage door not opening at all when you try and open it? ...
  • Take A Look At The Chain Tension. On the subject of the trolley carriage, you’ll want to take a look at the chain tension if you’re not seeing the garage ...
  • Check The Travel Of The Door. Are you finding that the garage door won’t close all the way? Then the travel of your garage door could be to blame.

Full Answer

How do you fix a garage door opener?

  • Wall Button Setting: Many people set the wall button to lock feature and forget what they did earlier. ...
  • Replace Dead Batteries: Sometimes the problem lies in your old, damaged batteries of the door opener. ...
  • Reprogram the Remote: There is a chance of the remote being deprogrammed. ...

More items...

How to fix a noisy garage door opener?

How to Stop a Noisy Garage Door Opener

  • Pads. Rubber pads inserted between the motor mounts and the ceiling, or hangers connected to the ceiling absorb vibration.
  • Bolts. Bolts tend to wiggle loose over time. ...
  • Rollers. Garage doors often use metal rollers riding inside a metal track for opening and closing. ...
  • Drive. ...

What could be wrong with our garage door opener?

  • Move closer to the door. ...
  • Make sure that the antenna on the motor unit is hanging downward and is not damaged in any way.
  • If the door functions fine with the hardwired wall switch, it's likely the battery needs replacing in the remote control or keypad.
  • Reprogram the remote control or keypad. ...

Do your own garage door opener repair and troubleshooting?

Make sure the opener is plugged in and the garage circuit breaker is in the correct place. Make sure your door has not been manually locked by mistake. Replace the batteries of the keypad or remote control. Confirm that you’re within the recommended range and position when using garage door remotes.

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When should a garage door opener stop running?

In a typical situation, the motor for your garage door opener should stop running once the door has closed.

What to do if garage door keypad stops working?

If your garage door opener uses a keypad and that keypad stops working then there are a few things you can do to get it functioning again. Firstly, check that you're using it within the range required for your opener. If you're too far away this can cause a problem with opening or closing the door.

What to do if garage door remote is broken?

If the switch itself is broken, make sure to fix or replace it. You hit the button on the remote and the garage door doesn't make the slightest attempt at moving. To begin with, verify you aren't hitting the button while you're out of range. When you're too far away, then the door may not respond.

How to check if a door roller is working?

Verify if there isn't a block between them. Safety sensors are the electronic eyes near the base of the door track on both sides. They need to have a clear line-of-sight between them in order for the door to work properly. Then, look to see if the rollers are in working order.

Why does my garage door reverse when I hit the floor?

If you find that your garage door is reversing before even hitting the floor then it could be possible that there is a problem with the close-force setting. This setting basically controls how much force is allowed when closing the garage door.

What happens when the door is off?

What this means is if the setting is off, it can take just a little bit of friction from the tracks to make the motor think it has reached the floor and stop.

Why won't my garage door open with a remote?

Garage Door Won't Open with Remote Fix: Replace the circuit board If the outlet has power, but there's no sound or no lights when you push the wall switch and remotes, you probably have a bad circuit board. Lightning strikes are the most frequent reason for the demise of a circuit board.

What to do when garage door doesn't close?

With the door closed, pull the emergency release cord and lift the door to see if it opens and closes smoothly. If it doesn't, the problem is with your tracks, rollers or springs rather than your opener. Learn more about garage door repair.

What to do if your opener doesn't run?

If the opener doesn't run when you touch the wires at the opener, use a small wire and jump those same two wires at the opener terminal. If the opener runs, the wire that connects the opener to the switch is bad. Sometimes the staples that hold the wire to the wall pinch the wire, causing a short. Install 18- to 22-gauge wire as part ...

What happens if your doorbell runs?

If the opener runs, you have a bad switch. If you have an older-model opener, a cheap doorbell button might work. If you have a newer opener that has a light and a locking option on the switch, buy the one designed for your model. A new one should cost you about $15.

How often should I grease a screwdriver?

If you have a screw-drive opener, you'll need to grease several spots along the rail gear at least once or twice a year. In colder climates, use lithium grease, which won't harden when the temperature drops. Many home centers sell specifically formulated products near the openers.

What to do if your light bulb doesn't light up?

If the bulbs are OK but don't light up, you probably have a bad light socket. To replace the socket, you'll need to remove the circuit board to get at it. Use the same steps as in 'Replace the Circuit Board' (above) to accomplish this.

Why does my door rail bow?

If the door travels too far down, it will cause the rail to bow upward. This also causes excess wear and tear on the shaft and gears. Your door should travel up far enough so that the bottom of the door is just about the same height as the doorjamb.

Take A Look At Your Door

The garage door itself is the first place you should look when troubleshooting a garage door opener. You need to be sure the issue is with the garage door opener rather than the door itself. Pull the emergency release from the opener, and then lift up the garage door. If it opens smoothly, then you know that the issue isn’t with the door.

Check Your Batteries

This is probably the most common reason why your garage door opener isn’t working. If the batteries in the remote have worn down, then it can’t send out the signal needed to open it. Simply change out the batteries and try again.

Realign Your Safety Sensors

You may have no problem getting the garage door to go up when you need it to, but when you try and close it it auto reverses. The auto-reverse is there as a safety feature, and usually, it comes into play if something is in the way of the door. If it’s doing this when the way is clear, there’s an issue with your sensors.

Lubricate All Moving Parts

Is your garage door not opening at all when you try and open it? If so, you may find that simply lubricating the moving parts will get it working again. All the moving parts on your garage door should be lubricated once or twice a year, to keep them working.

Take A Look At The Chain Tension

On the subject of the trolley carriage, you’ll want to take a look at the chain tension if you’re not seeing the garage door open. The chain needs to be taught in order to open the garage door. If there’s too much slack in it, it won’t be able to work as needed.

Check The Travel Of The Door

Are you finding that the garage door won’t close all the way? Then the travel of your garage door could be to blame. You have two knobs on your garage door opener, and these are there to show it where the garage door should stop when you close it. If the settings aren’t correct, the opener thinks the door is touching the ground when it isn’t.

Why won't my garage door open in winter?

Garage Door Won’t Open in winter. This is instead a common problem with the most mechanical garage door openers during the winter seasons. The cold gust can often jam the garage door opener’s screw and rollers, causing the garage door panel to open only halfway or doesn’t close properly.

Why is my garage door not responding after replacing the battery?

When the garage door doesn’t respond even after replacing the dead battery, it is likely with the power supply. Check if the garage door opener’s motor unit is working. If it isn’t, it’s probably unplugged. Start by checking if the door opener is plugged into the outlet. Make sure you have plugged in the outlet.

How does a garage door opener work?

Every garage door opener runs by a motorized device attached to the door that opens and closes the garage door panels. Depending on the garage door type, the door opener comprises a power unit and an electric motor that attaches to a track through a belt, chain, screw, or jackshaft.

What is the problem with a garage door reversing?

Most garage door openers have an adjustment screw that controls the garage door panels’ closing force and let it descend entirely before the motor switches off.

What does it mean when your garage door springs are broken?

Garage Door Springs are Broken. The broken garage door’s extension springs will prevent the garage door from going up or down. Check if the transmitters are working correctly and the motor is powered. You’ll likely hear a loud bang from inside your garage, resembling the sound of a firecracker going out.

What happens if the battery in a garage door transmitter is dead?

The Transmitter Batteries are dead. If the transmitter batteries run out, the transmitter won’t respond to any signal. Start with checking if the transmitter still sends the motor’s signal to operate the garage door when pressed. If it does, then the transmitter in your car likely needs a simple battery replacement.

Why does my garage door revert after touching the floor?

When the garage door immediately reverts after touching the floor, the problem could lie in the close-limit switch. The garage door reverts upon touching any surface; hence you’d need to adjust the setting so that the door panel stops just upon it touches the floor.

Why does my garage door opener not have power?

If the opener does not have power, the most likely cause is a tripped circuit breaker. Locate the circuit breaker, turn it off until it clicks, and turn it back on. If the circuit breaker instantly turns off again, there is a short in the electrical system that must be corrected before proceeding.

What happens if your opener fails?

One of the most common parts on an opener to fail is the belt, or chain, depending on your system. When it fails, there is usually a grinding noise near the head unit. Sometimes the issue is a broken belt or chain, and sometimes the drive gear inside the head unit shears off. All openers will have a small door, or very often, a removable light cover. This is easily identified as the location of the light bulb. This is also a likely place for the drive gear. On some openers, this gear is plastic and occasionally snaps off a tooth. If this happens, it will have an effect similar to a broken belt or chain. In either case, the repair is best undertaken by a professional.

Why does my door opener stop and reverse?

If the opener runs and the door tries to close, but suddenly stops and reverses, the problem is usually either too little downward force from the opener, or an obstruction is blocking the sensors from seeing each other. The first solution is to eliminate the obstruction if there is one and re-test. If that is not the cause, the door itself may be causing an unusual amount of friction. This happens as doors age, bolts loosen, and components stretch.

What happens if the door sensor is broken?

Regardless of the reason, if this beam of light is broken, the opener will not work and the overhead light will flash. This is an extremely important safety feature, so don’t ever try to bypass it.

How often should I inspect my garage door opener?

When one fails to operate, the results can be frustrating and highly inconvenient. Making regular inspections at least once a year can alert us to potential issues lurking around the corner. A simple visual check and yearly lubrication of our entire garage door system will often prevent many of the common problems described here. As with any home repair project, addressing small problems before they can become big ones is always your best bet.

What is the head unit of a garage door opener?

The openers you will often see today are likely to be belt-driven, chain-driven, or worm gear-driven (direct drive). There are a few types of garage door openers, ...

Why does my door opener make a grinding noise?

When it fails, there is usually a grinding noise near the head unit. Sometimes the issue is a broken belt or chain, and sometimes the drive gear inside the head unit shears off. All openers will have a small door, or very often, a removable light cover. This is easily identified as the location of the light bulb.

What happens if your garage door does not open?

If your door will not open and you’re confident that the motor and the transmitters are functioning correctly, there’s a good chance you have a problem with your garage door torsion springs.

Why won't my garage door transmitter work?

There are a few reasons your garage door transmitters might not work properly. The first thing you should do is make sure that you’re in range. Different doors have different ranges, and just because a previous door allowed you to open from halfway down the street doesn’t mean a new one will. If you’re confident that you’re well within range ...

What happens if garage door rails are not straight?

If there is a gap between the garage door rollers and the rail, or if the rail is not straight, then you need an immediate fix. This misalignment will only get worse with repeated use, as the heavy-duty frame gradually dislodges them further. If this happens, you should be able to see the gaps. You may also hear a scraping/rubbing sound when the door opens (most likely at a certain point on its ascent).

What to do if your door is locked manually?

To confirm this, the first thing you should do is check the torsion springs and tracks to see if there is anything in the way. If everything is clear then look for the manual lock.

What to do if your car door is not closing?

So, if your door is not closing all of the way then you should first check to make sure there is nothing underneath it. If the path is clear, then check the tracks.

What to do if there is no guarantee on a door?

There is very little that the average homeowner can do in these situations and it’s advised that you get a professional in. Check with the suppliers or manufacturers of your door. If there is no guarantee in place, then they should still be able to fix the problem for a small charge.

Why is my transmitter not being pressed?

Transmitter Has a Mind of its Own. If your door is opening and closing seemingly at will and you’re sure that your transmitter isn’t being pressed, then there may be an issue with the frequency. It could be picking up signals from a neighbor, in which case you simply need to change the frequency.

When the Garage Door Won't Open or Close

If the garage door won't open or close, begin with these garage door troubleshooting steps:

Check the External Controls

When garage door openers are plugged in, but the door does not close or open, there may be a problem with the external controls, such as the wall switch, keypad or remote control.

Check the Garage Door Safety Sensors

If the garage door won’t close all the way, or closes and opens immediately, there may be an issue with the safety sensors, which are designed to prevent the door from closing on a person or object.

Adjust Garage Door Limit Switches

As a safety feature, a garage door opener motor is equipped with switches that specify when the motor should stop while opening and closing. If the close-limit or open-limit switches are set improperly, they can prevent the door from closing or opening all the way.

Check Garage Door Opener Mechanism

If the garage door opener is receiving power but still not operating properly, it could have a mechanical failure.

Check Garage Door Springs and Cables

Your garage door’s cables and torsion springs are key components in lifting the door. The garage door springs and cables can eventually wear out and broken ones can prevent the door from opening. Replacing a spring can be dangerous, so consider calling a door technician.

Check Garage Door Tracks and Rails

If the motor and controls work and the door still won’t open, there may be a problem with such garage door parts as the tracks and rails.

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