You may also be required to pay a restocking fee based on the Full Retail Price (“FRP”) of the Device as follows: $70 for devices with a FRP of $600 or more $40 for devices with a FRP between $300-$599
Full Answer
What is T-Mobile’s return&exchange policy?
Resolution and warranty options. We have easy to follow troubleshooting steps that fix most device issues. Call us at 1-800-937-8997 to talk to an expert if you still need help. If possible, call from a different device so we can work on your issue. T-Mobile stores can help you reach Care, but aren't equipped to fix or immediately replace devices.
Can I exchange a damaged device with T-Mobile?
You may also be required to pay a restocking fee based on the Full Retail Price (“FRP”) of the Device as follows: $70 for devices with a FRP of $600 or more; $40 for devices with a FRP between $300-$599; $20 for devices with a FRP of less than $300 . Upgrade. T-Mobile will gladly assist you with your Returns.
What devices are not covered under T-Mobile's warranty?
09/02/2022 · WARRANTY EXCHANGE. 21 days ago 9 February 2022. 0 replies; 41 views K KKTX First activity; 0 replies Hello , ... I was confused but told my kid to put it in the drawer incase they end up sending a return set up. T mobile did not. I then on jan 30 2022 got a text that i would be charged over $400 for not returning the device. By this tine, i am now facing disabling health …
How do I get a replacement phone from T-Mobile?
23/10/2017 · T-Mobile hopes you don’t need to return your phone or a newly purchased service line, however, they understand these things can happen. Did you purchase your device in the T-Mobile store or an authorized third party dealer? If so, the return or exchange must be done within a max of 14 days after the device was purchased or leased.
Does T-Mobile charge a restocking fee?
You may also be required to pay a restocking fee based on the Full Retail Price (“FRP”) of the Device as follows: $70 for devices with a FRP of $600 or more; $40 for devices with a FRP between $300-$599; and $20 for devices with a FRP of less than $300.
Can you upgrade a damaged phone T-Mobile?
If a device is damaged and does not pass inspection at trade-in, you must file a claim for the damaged device through Protection<360>® and pay the deductible or any processing fee to replace it before a trade-in for an upgrade can be initiated.
How long is T-Mobile warranty?
one yearThe Manufacturer's Warranty extends for one year beginning from the date the Customer purchases the REVVLRY Device, as indicated by Customer's proof of purchase, from T-Mobile, a T-Mobile dealer or other T-Mobile authorized retailer.
Will T-Mobile take a cracked phone for trade-in?
Repair or replace a damaged device No matter how careful you are, accidents happen. Screen damage and liquid damage are not covered under the warranty, so T-Mobile can't exchange devices with this damage.
Does T-Mobile have free upgrades?
T-Mobile announced on Wednesday that it will upgrade all existing postpaid phone plan customers to unlimited plans for free.07-Apr-2021
Can you turn in a cracked phone for an upgrade?
If your phone has physical damage, like a cracked screen or missing buttons, you can't turn it in.
How long does it take to get a replacement phone from T-Mobile?
Once a claim is approved, your replacement device will be shipped overnight, at no charge where available, for delivery within one to two business days. If you provided your email address when filing your claim, you'll get an email with tracking info alerting you that the device has been shipped.
What is a warranty exchange?
What Is a Warranty? A warranty is a type of guarantee that a manufacturer or similar party makes regarding the condition of its product. It also refers to the terms and situations in which repairs or exchanges will be made if the product does not function as originally described or intended.23-Apr-2021
Does Apple replace phones for free?
Other iPhone repairs If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there's no charge. This does not include accidental damage, which requires a fee. If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection.
Can you trade in a phone with a small crack?
It can only be recycled for free. The trade in value for Apple goes to nothing if there's a crack. Some phones still have a resale value even with damage but that is usually a much newer model and depends on the extent of the damage. Apple began accepting trade-in of damaged devices over two years ago.31-Jul-2019
Does a cracked back affect your phone?
Even if your phone's back glass only has a tiny crack or chip, it can quickly expand and cause additional damage to your phone. Not only can broken back glass cut your hands and fingers, it also makes it harder for you to use your iPhone properly.04-Mar-2021
Can I jump if my phone is cracked?
The Jump plan also works as an insurance plan, which means that if the phone is damaged, such as has a cracked screen or doesn't turn on or it's been lost or stolen, you will have a deductible, just as you had with T-Mobile's PHP service.11-Jul-2013
How to cancel a new service activation?
Contact us at 1-800-672-5390 to cancel your new service activation ; and for all returns and exchanges: Return all equipment acquired in connection with your activation your Device and/or accessory along with proof of purchase and completed Return Form.
How long does it take to get a refund from Tmobile?
T-Mobile retail location. T-Mobile will gladly assist you with your Returns. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device. Return the Device with your receipt, in its package, with all contents, undamaged and in good working condition, ...
What happens if a device is damaged in the warehouse?
If it’s damaged, you may receive a reduced trade-in value or be required to pay a fee on your bill statement. (Prepaid customers will have the defective device shipped back instead.)
Does iPhone X have LDI?
iPhone® X and above do not have a visible LDI. If you cannot identify your LDI on an iPhone X or above, we ask you to confirm the device has not been exposed to liquid. If the device has liquid damage and you're is enrolled in T-Mobile Device Protection or Protection<360>, see how to process a claim.
What is screen damage?
Screen damage (LCD or display damage) voids all warranties and can't be accepted. When inspecting a screen, remove any screen protectors and cases first. Tilt the device under good lighting conditions, and inspect at multiple angles. Screen damage includes hairline cracks that are difficult to see.
What does Ldi mean on a phone?
Mobile devices have a Liquid Damage Indicator (LDI) to show if the device has contacted any liquids. The indicator is white when it's new, and it turns pink or red when it contacts water. The location of the LDI varies depending on the device. To find out more and see pictures, open the Devices page, select your device, ...
What does it mean when your Ldi is white?
If your LDI is: White: The device does not show evidence of liquid damage. Pink or red: The device has come been exposed to liquid. Missing or tampered with: The device is out of warranty. Unauthorized third-party repairs void the warranty and may remove the LDI. Liquid damage can also cause batteries to swell.
Benefits
Protecting your device with insurance gets you some amazing benefits, especially when you choose Protection<360>.
AppleCare Services
If you have an eligible Apple device and Protection<360>, then you may already have AppleCare Services included with your device protection.
Enroll
You aren't covered unless you enroll and enrollment must occur no later than 30 days after a purchase of a qualified T-Mobile device. If you BYOD or enroll after you purchase your new T-Mobile device, your device must pass a Visual Mechanical Inspection by a T-Mobile Mobile Expert at a T-Mobile store before enrollment.