T-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
Full Answer
How do you file a claim with T Mobile?
- Your 10-digit Mobile Number or your device's Serial Number
- Make and Model of the device
- Email Address (to provide you with updates on the status of your claim or replacement device)
- A form of payment for your deductible, in the event that one is required once your claim has been approved.
What is T Mobile return policy?
Return to a T-Mobile store
- You can return the device to a store only if you haven't started a return order yet. ...
- Use the Store Locator to find a T-Mobile store near you.
- Bring the device, all accessories, and any original content with you when you head to the store.
Will Tmobile replace my Broken Phone?
Screen damage and liquid damage are not covered under the warranty, so T-Mobile can't exchange devices with this damage. But, we don’t want you to be stuck with a broken phone, so you have two options to replace or repair your damaged device: If you have Device Protection for an Apple device, you may qualify for Apple screen repair.
Does Tmobile replace broken phones?
To be clear, you will need to subscribe to Protection to take advantage of their in-store repairs. Otherwise, you will need to go somewhere to fix a cracked screen or replace a broken part. The post T-Mobile will be able to repair phones in-store starting November 1st appeared first on BGR. Click here to read the full article.
How does T-Mobile warranty exchange work?
You have 14 days to pick up the device, or the exchange will be canceled. You must bring a photo ID and the defective device to the store. The device will be inspected in the store for damage.
Will T-Mobile give me a replacement phone?
It's probably time to say goodbye to that phone, anyway. If you're currently on T-Mobile and own an older smartphone, like the OnePlus One, Xperia Z3, and Huawei Mate 8, then you may soon be eligible for a free device.
Does T-Mobile offer warranty?
T-Mobile's repair stores will offer front glass replacements, speaker and camera replacements, and other AppleCare-covered and warranty-covered repairs. If devices are unable to be repaired on-site, the store will offer to mail-in the device for repair or offer a replacement.
Can I trade in my phone if its cracked T-Mobile?
Repair or replace a damaged device No matter how careful you are, accidents happen. Screen damage and liquid damage are not covered under the warranty, so T-Mobile can't exchange devices with this damage.
Do you have to pay for a replacement phone T-Mobile?
In-store, walk-in repair for eligible devices. $29 screen-only repair for eligible smartphones. You'll know exactly what you're going to pay for the replacement device, and you won't pay the full replacement cost for a device.
Can I exchange my broken iPhone for a new one?
Yes – although whether Apple will accept the bargain, and the size of the discount you'll get off the replacement, depends on the degree of damage. Apple has announced that it will start to accept damaged iPhones in part-exchange when selling new ones.
What is a warranty exchange?
A warranty is a type of guarantee that a manufacturer or similar party makes regarding the condition of its product. It also refers to the terms and situations in which repairs or exchanges will be made if the product does not function as originally described or intended.
Can you upgrade a damaged phone T-Mobile?
If a device is damaged and does not pass inspection at trade-in, you must file a claim for the damaged device through Protection<360>® and pay the deductible or any processing fee to replace it before a trade-in for an upgrade can be initiated.
Does Samsung replace phones under warranty?
Samsung only covers defects and faults due to manufacturing only. If fault or problem comes automatically in your mobile then it will be repaired free of cost at Samsung care centers.
Can you turn in a cracked phone for an upgrade?
If your phone has physical damage, like a cracked screen or missing buttons, you can't turn it in.
How much does it cost for T-Mobile to fix a cracked screen?
$29$29 Screen Repair: This applies when and where service is provided through Assurant-authorized repair centers, which include T-Mobile service and repair locations when and where repair service is available; otherwise, we'll provide a replacement device and collect the appropriate accidental damage service fee/ ...
Can you trade in a phone with a replaced screen?
Answer: A: Answer: A: No, unless it was replaced by an Apple store or an Apple Approved Service Provider (AASP).
Does Assurant send new phones?
Does Assurant give new phones? Assurant doesn't give new phones as a replacement, usually. It offers customers refurbished phones of similar quality. If there is no refurbished phone available, then Assurant provides a new phone of similar quality.
How long do replacement phones take?
How long do you think it will take to get a new phone? If the phone is on back order, it usually takes about 1-2 days.
Benefits
Device Protection provides you with some amazing benefits and service options, especially when you choose Protection<360>.
Enroll
Protect your new T-Mobile device by adding Device Protection at the time of purchase. If you choose not to add it at the point of sale, you may still register for Device Protection up to 30 days after the purchase by visiting a T-Mobile store. A Mobile Expert will perform a visual inspection.
Return to a T-Mobile store
You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.
Return through the mail
To begin this return process, contact us. If you're a T-Mobile for Business customer, request a call instead.