You'll get trade-in device status updates via text messages and emails. We'll notify you if the device value or promotional offer changes. You’ll need to log into your account on T-Mobile.com to accept any new offers or have the device returned.
Full Answer
Does T Mobile pay off your phone?
T‑Mobile Will Pay Off Your Phone Up to $1,000. October 21, 2021. Switch Your Family, Save Up to 20% Each Month and Get Nearly 100% More 5G Coverage. What’s the news: Now, T-Mobile will pay off what you owe the Carriers for your smartphone up to $1,000 when you switch.
What is T Mobile return policy?
Return to a T-Mobile store
- You can return the device to a store only if you haven't started a return order yet. ...
- Use the Store Locator to find a T-Mobile store near you.
- Bring the device, all accessories, and any original content with you when you head to the store.
What is the best T Mobile phone?
The best T-Mobile phones:
- Samsung Galaxy S21 series — flagship. Samsung’s shiny Galaxy S21 devices sit at the top of this list of the best T-Mobile phones. ...
- Samsung Galaxy Note 20 series — flagship. The Samsung Galaxy S lineup may be more popular, but more demanding Samsung fans will prefer the Samsung Galaxy Note 20 smartphones.
- Apple iPhone 13 series — flagship. ...
Does T Mobile buy phones?
T-Mobile offers its fixed-wireless access (FWA) home internet service to households in areas where it currently has excess network capacity. Importantly, T-Mobile is modeling increased network usage from its regular mobile customers over time as more shift to 5G and consume more data.
How do I check my T-Mobile trade in status?
Logged in to your account?Select Account.Select the trade-in line.Select Check Order Status.Select Print shipping label.
Is T-Mobile trade in legit?
14 replies. A True national advertised SCAM. Don't fall for it. T-Mobile running a true trade in offer and free phone offer SCAM.
How long does trading in a phone take?
Overall, the entire process generally takes 4 to 6 weeks. Trade-in and save. Getting the newest phone doesn't have to break the bank, nor do you need to keep a collection of old phones.
What does T-Mobile do with trade in phones?
When you trade in your old device, it's a win-win for both you and T-Mobile. A device trade-in provides you some initial credit to help with a new device purchase or start-up costs like a device down payment, device taxes, or extra accessories. For T-Mobile, we still see value in the devices consumers no longer want.
Will T-Mobile take my cracked phone trade in?
Repair or replace a damaged device No matter how careful you are, accidents happen. Screen damage and liquid damage are not covered under the warranty, so T-Mobile can't exchange devices with this damage.
Can I trade in a cracked iPhone?
Can you trade in an iPhone with a cracked screen? Yes, if the phone screen has physical LCD damage like chips, cracks, scratches, or dents you can sell for a good amount.
Should I remove the SIM card before trading in my phone?
To be extra safe, it's a good idea to remove your SIM card, which may contain your phone number, security information and billing info.
Should I keep my old phone or trade it in?
The bottom line is this: Regardless of your situation, it's always a better idea to sell your phone than it is to use a carrier trade-in program. If you're switching to a new carrier and you want to trade in a phone to use the credit toward your new purchase, don't. Sell the phone privately or to a buyback service.
Can you trade in broken phones?
The carrier notes that users can trade in their "cracked, broken" or water damaged phones — including ones that no longer turn on. The trade-in can be applied toward a new 5G device, like an iPhone 12, iPhone 12 Pro, or Samsung Galaxy S21.
Why do cell phone companies want your old phone?
Smartphones often have a shelf life and utility that goes well beyond the frequency of new model releases, giving companies an additional source of revenue even for older devices.
Are T-Mobile phones actually free?
The phone isn't entirely free, at least not initially. You'll have to pay for the $282 Galaxy A32 in monthly installments, with T-Mobile offering monthly bill credits spread out over 24 months. Drop T-Mobile as your wireless carrier before then, and you're on the hook for paying off the phone.
Can current T-Mobile customers get a free phone?
Starting October 15, 2021, for a limited time, well-qualified customers can get a FREE Samsung Galaxy A32 5G, T-Mobile REVVL V+ 5G, OnePlus Nord N200 5G, OnePlus Nord N10 5G, Motorola one 5G ace, Motorola moto g play, or Motorola moto g pure via 24 monthly bill credits OR get $300 off a T-Mobile REVVL 5G via 24 monthly ...
Who is eligible to trade in a device?
New or current T-Mobile subscribers with a qualifying transaction, which includes new activations, add-a-lines, or upgrades with a device purchase...
How do I trade in my old device?
Using the tool above, get an estimate for the value of your device before completing your upgrade. Just tell us the make, model, and condition of y...
Why should I trade in my old device?
When you trade in your old device, it's a win-win for both you and T-Mobile. A device trade-in provides you some initial credit to help with a new...
Can I trade in a device without an estimate?
If you can't get an estimate for your device, then no trade-in value is available for it. To trade in a device, you must verify that it has some va...
How many devices can I trade in?
You can trade in one device per active line per month at the time you upgrade or activate a new line of service. See our Device Recovery Program Te...
I changed my mind. Can I get my old device back?
Device trade-in transactions are final. After you accept the trade-in credit and send us your phone, you cannot get it back.
How is the Early Termination Fee reimbursement different than the Device Payment Plan reimbursement?
An Early Termination Fee (ETF) is charged when you leave your former carrier while still under contract. T-Mobile will reimburse your early termina...
Do I have to trade in the device financed with my former carrier in order to qualify for the Device ...
Yes, to qualify for the reimbursement, you must trade in the device that corresponds with the Device Payment Plan with your former carrier.
New Scam Alert
Today I received a call from a nice young man at “T-Mobile”. He informed me that my account had been frozen because someone had ordered a phone and had it shipped to an address out of state. He then started asking when I had last accessed my account.
Be Careful If You Choose To Cancel
I’ve had T-Mobile for over a decade. Loved my time with them, it was affordable & I had decent service. I recently moved across the country & didn’t have service at my house. I chose to go with another service provider.
Before You Buy
- Decide if you want to trade in your current device towards your new purchase. Get a Device Trade-in estimateonline.
- Choose if you want to finance your device with:
- If you're financing (using EIP or JOD), make sure you understand how to use e-Signatureto authorize your purchase.
- Decide if you want to trade in your current device towards your new purchase. Get a Device Trade-in estimateonline.
- Choose if you want to finance your device with:
- If you're financing (using EIP or JOD), make sure you understand how to use e-Signatureto authorize your purchase.
- If your current device isn't working, check out potential Warranty solutionsbefore your buy a new device.
Ready to Buy?
- If you're not yet part of the T-Mobile family, join us!
- Already with us? Log into your account to shop.
Order Already on Its Way?
- If you're new to T-Mobile and haven't yet created your account, check your order status with your:
- If you've already created your T-Mobile.com account, log in to your account to check your order status.
Need to Return Your Trade-In device?
- The fastest way is to return it at a T-Mobile store. This way, you don't have to worry about finding your label, printing it, and packing the box.
- If shipping is more convenient for you, learn how to ship us your trade-in device.
Still Need Help?
- Log into your account online for the easiest way to upgrade, check out the video on this page for more information on how to upgrade online.
- Visit us at a T-Mobile store
- Contact Us for assistance. Upgrades made with Customer Care, chat, or an in-store expert will be charged an assistance support fee.