Full Answer
How do I return my phone to T-Mobile?
If you're a T-Mobile for Business customer, request a call instead. We'll send you a prepaid return label to ship your device back. Don't worry about a shipping address.
How do I upgrade to a new T-Mobile phone?
1. Back up your content. Make sure you do this before you turn on your new phone. 2. Set up your new device. Current T-Mobile customers upgrading to a new device: Use the new SIM card that came in the box with your device. If you bought an iPhone, the SIM may already be installed. See how to install and activate your SIM at t-mobile.com/SIM.
What is device recovery T-Mobile?
Device Recovery: Trade-in qualifying device for credit. Credit applied to existing Equipment Installment Plan (s) (EIP) balance (s) or to customer bill in the order determined by T-Mobile and customer eligibility; may take several billing cycles to receive credit.
How long do you have to trade in your phone to T-Mobile?
You must trade-in eligible device in good condition at participating T-Mobile store and upgrade to eligible device on lease; allow 30 days between upgrades. Participating stores & select devices.
Can you return a phone you just bought at T-Mobile?
Return your device at any T-Mobile store within 20 days. A restocking fee will be charged for the return. Bring proof of purchase, such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return.
What's the return policy on T-Mobile phones?
T-Mobile retail location T-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
What is T-Mobile upgrade policy?
Upgrade is an exclusive benefit for T-Mobile Protection<360> customers, that lets you upgrade your EIP financed device more often. With JUMP! Upgrade, you are eligible to upgrade your current device once you've paid 50% of the device cost. Then at time of upgrade, the remaining EIP balance will be paid off.
Does T-Mobile give free phone upgrades?
With the Great Free 5G Upgrade, T-Mobile is giving everyone a free 5G smartphone. How does it work? Simple! Trade in your existing mobile phone, and T-Mobile will give you a brand-spanking-new, Samsung Galaxy A32 5G smartphone for free, exclusive to T-Mobile postpaid customers.
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
Can you return an iPhone after opening it?
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.
What happens to my old phone when I upgrade?
For Android users, if your existing phone runs Android 6.0 (Marshmallow) or newer, your data will already be encrypted by default. So, you're good there. If you've got an older Android OS, you'll want to add encryption as it will require someone to have a PIN or password to access your data.
What is the point of upgrading your phone?
On the other hand, an upgrade can give you access to more feature-rich applications, greater functionality, and faster response time. Together, these factors can amp up productivity, make collaboration and communication easier, and even expand the ways you can use your phone to make life — and work — easier.
Can I upgrade my phone if it's cracked T-Mobile?
If a device is damaged and does not pass inspection at trade-in, you must file a claim for the damaged device through Protection<360>® and pay the deductible or any processing fee to replace it before a trade-in for an upgrade can be initiated.
Who is eligible to trade in a device?
New or current T-Mobile subscribers with a qualifying transaction, which includes new activations, add-a-lines, or upgrades with a device purchase...
How do I trade in my old device?
Using the tool above, get an estimate for the value of your device before completing your upgrade. Just tell us the make, model, and condition of y...
Why should I trade in my old device?
When you trade in your old device, it's a win-win for both you and T-Mobile. A device trade-in provides you some initial credit to help with a new...
Can I trade in a device without an estimate?
If you can't get an estimate for your device, then no trade-in value is available for it. To trade in a device, you must verify that it has some va...
How many devices can I trade in?
You can trade in one device per active line per month at the time you upgrade or activate a new line of service. See our Device Recovery Program Te...
I changed my mind. Can I get my old device back?
Device trade-in transactions are final. After you accept the trade-in credit and send us your phone, you cannot get it back.
How is the Early Termination Fee reimbursement different than the Device Payment Plan reimbursement?
An Early Termination Fee (ETF) is charged when you leave your former carrier while still under contract. T-Mobile will reimburse your early termina...
Do I have to trade in the device financed with my former carrier in order to qualify for the Device ...
Yes, to qualify for the reimbursement, you must trade in the device that corresponds with the Device Payment Plan with your former carrier.
Return to a T-Mobile store
You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.
Return through the mail
To begin this return process, contact us. If you're a T-Mobile for Business customer, request a call instead.
How long do you have to return a phone?
You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:
How to return a phone that you bought online?
To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.
What charges do you pay when cancelling a phone service?
Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.
How to return only one phone?
If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.
Does T Mobile cover shipping in the original box?
Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.
Does T Mobile have a return label?
To ensure the process runs as smoothly as possible, we will get you a return label at no extra charge!
Does T Mobile have an item return request?
To help you handle returns with ease, our AI-powered app is enhanced with a cool feature— Item Return Request! If you want to avoid all the tedious steps to complete a return with T-Mobile, you should::
What happens if you cancel your wireless service?
If you cancel wireless service before receiving all bill credits, credits stop and remaining device balance at full price is due; contact us before canceling to instead make monthly balance payments. If you cancel lease, you may lose promotional pricing.
How long does it take to get a smartphone equality?
With Smartphone Equality™, 12 months of on-time payments qualifies you for our best pricing on new phones and tablets.
Does 5G require a plan?
Capable device required; coverage not available in some areas. While 5G access won't require a certain plan or feature, some uses/services might. See Coverage details, Terms and Conditions, and Open Internet information for network management details (like video optimization).