- Contact T-Mobile at 1-877-401-221 5 and explain whether you want to cancel a service or return/exchange a device
- Fill out a Return Form and include proof of purchase in the return package
- Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes
Full Answer
What is the return policy for T Mobile?
- You must return your Device in its original package with all original contents, undamaged and in good working condition with no material alterations to the Device’s hardware or software.
- Accessories or other items received as part of a promotional offer (e.g. ...
- Limited edition and some other Devices may not be refunded or exchanged.
What is T Mobile customer service phone number?
While 800-937-8997 is T-Mobile's best toll-free number, there are 16 total ways to get in touch with them. The next best way to talk to their customer support team , according to other T-Mobile customers, is by calling their 877-746-0909 phone number for their Customer Service department.
What is the best T Mobile phone?
The best T-Mobile phones:
- Samsung Galaxy S21 series — flagship. Samsung’s shiny Galaxy S21 devices sit at the top of this list of the best T-Mobile phones. ...
- Samsung Galaxy Note 20 series — flagship. The Samsung Galaxy S lineup may be more popular, but more demanding Samsung fans will prefer the Samsung Galaxy Note 20 smartphones.
- Apple iPhone 13 series — flagship. ...
What T Mobile phone should you get?
Which Phone Should I Buy?
- Questions. Here you are going to find some basic questions surrounding your life and how advanced you are in the world of technology.
- Fun. This test is not based on any scientific study whatsoever.
- Answers. Do not think about the answers too long. ...
- Enjoy and share. At the end of the quiz we will give you the result. ...
How do I return my T-Mobile phone?
Return your deviceReturn your device at any T-Mobile store within 14 days.A restocking fee will be charged for the return.Bring proof of purchase such as an emailed or printed receipt.Bring the device, USB charging cable, and any accessories you'll need to return.
What's the return policy on T-Mobile Phones?
T-Mobile retail location T-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
Can you return a Mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
How much is the non return fee for T-Mobile?
Apply the tamper-evident box seal horizontally over the box opening for security. Mail the defective device within 7 days. You will be charged a non-refundable fee of up to $1600 if: You do not mail the device within 7 days.
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
How long do I have to return my new phone at T-Mobile?
within 14 daysReturn your device at any T-Mobile store within 14 days. A restocking fee may be charged for the return. Bring proof of purchase such as an emailed or printed receipt.
Can I return a contract phone within 14 days?
You can cancel the contract for free if you signed up less than 14 days ago over the phone or online. This is called a 'cooling-off' period. If you've already used the service (eg you made calls on a phone), you're likely to be charged for what you've used.
Can I return an iPhone if I don't like it?
Standard Return Policy You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
How much is a restocking fee?
15% to 20%According to Consumer Reports, restocking fees typically represent 15% to 20% of the item's original purchase price. However, some companies may charge more or less depending upon individual policies.
What is a restocking fee?
A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
How do I return my phone to Assurant?
Once received, simply follow the instructions below:Complete the "FROM" section of the enclosed USPS Prepaid Mail Label/Envelope.Place the device (together with battery) into the envelope and seal it.Place the sealed envelope in your home mailbox or any official U.S. Post Office mailbox.More items...
Return to a T-Mobile store
You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.
Return through the mail
To begin this return process, contact us. If you're a T-Mobile for Business customer, request a call instead.
How long do you have to return a phone?
You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:
How to return a phone that you bought online?
To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.
What charges do you pay when cancelling a phone service?
Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.
How to return only one phone?
If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.
Do you have to return a device with a promotional offer?
The device must be in its original packaging with all original contents, undamaged, with no alterations to its hardware or software, and in good working condition. All additional accessories or items you received as part of a promotional offer must also be returned with the device.
Does T Mobile cover shipping in the original box?
Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.
How long does it take to get a refund from a prepaid card?
If approved, your refund will typically be deposited within three business days from approval date. Prepaid card. Refund can only be mailed to the account holder. If approved, your refund will typically arrive within 10 business days by USPS ground mail from approval date.
How long does it take to get a refund from a bank?
Refund can only be requested by the account holder. Accounts used for the first time will have the payment held for 14 business days before approval. If approved, your refund will typically be deposited within three business days from approval date. Credit/Debit card.
How long do you have to wait to cancel a credit card?
Canceled accounts must wait a minimum of 30 days with no payment or charge activity before any credit balance can be refunded to allow time for final charges to be billed. You can request any remaining deposit credit balance to be refunded to the original payment method or prepaid card.