Return through the mail
- To begin this return process, contact us. If you're a T-Mobile for Business customer, request a call instead.
- We'll send you a prepaid return label to ship your device back. Don't worry about a shipping address. Our prepaid return label has that covered! ...
- All you'll need to do is pack up the device, and drop it in the mail or take it to a UPS store.
Full Answer
What is T Mobile return policy?
Return to a T-Mobile store
- You can return the device to a store only if you haven't started a return order yet. ...
- Use the Store Locator to find a T-Mobile store near you.
- Bring the device, all accessories, and any original content with you when you head to the store.
What is the best phone for T Mobile?
this isn’t a huge deal. If not, you will have to use your phone data. Streaming uses up a fair amount of data. Depending on the streaming resolution, you use anywhere from 250 MB to over a gigabyte of data per hour. There are a wide variety of mobile ...
How do I Activate my T Mobile phone?
New phone or SIM card activation
- Go to att.com/getstartedbiz.
- Select Activate your device for AT&T wireless device.
- Enter the required information.
- Select Continue.
- Follow the prompts to complete your activation.
What phones are available for T Mobile?
The best T-Mobile phones:
- Samsung Galaxy S21 series — flagship. Samsung’s shiny new Galaxy S21 devices obviously sit at the top of this list of the best T-Mobile phones.
- Samsung Galaxy Note 20 series — flagship. The Samsung Galaxy S lineup may be more popular, but more demanding Samsung fans will prefer the Samsung Galaxy Note 20 smartphones.
- Apple iPhone 12 series — flagship. ...
How do I return my old phone to T-Mobile?
Return to a T-Mobile storeYou can return the device to a store only if you haven't started a return order yet. ... Use the Store Locator to find a T-Mobile store near you.Bring the device, all accessories, and any original content with you when you head to the store.
How long do you have to return your old phone to T-Mobile?
within 14 daysReturn your device at any T-Mobile store within 14 days. A restocking fee may be charged for the return. Bring proof of purchase such as an emailed or printed receipt.
What is the return policy on a T-Mobile phone?
T-Mobile retail location T-Mobile will gladly assist you with your Returns. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
What happens if I dont return my phone to T-Mobile?
5 replies. You will be charged the remaining balance owed on the device. Alternatively, you could take it in to a T-Mobile Store and have them send it in for you so you don't miss the cutoff for it to be returned.
Does T-Mobile charge a cancellation fee?
If you only recently signed up for T-Mobile's service and are leaving due to problems with coverage, T-Mobile has a 30-day money-back guarantee that allows you to return your devices and cancel your plan without any restocking fees or charges for the service.
What does T-Mobile do with old phones?
We want your old phone. Of the over 3.9 million used devices and accessories collected by T-Mobile in 2018, we reuse or resell a whopping 96% of that hardware—which is by far the most eco-friendly approach. The rest are responsibly recycled by our partners.
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Does T-Mobile give refunds?
We refund deposits on final credit balances upon request unless otherwise required by law. Canceled accounts must wait a minimum of 30 days with no payment or charge activity before any credit balance can be refunded to allow time for final charges to be billed.
How do I return my iphone to T-Mobile?
Store locator. Trade in online: If you can't get to a store, you can use My T-Mobile to trade in your device once you're a customer. For this option, you can turn in your Trade-in device at a store or you'll need to be able to print the shipping label, then pack and ship your old device to us.
Who is eligible to trade in a device?
New or current T-Mobile subscribers with a qualifying transaction, which includes new activations, add-a-lines, or upgrades with a device purchase...
How do I trade in my old device?
Using the tool above, get an estimate for the value of your device before completing your upgrade. Just tell us the make, model, and condition of y...
Why should I trade in my old device?
When you trade in your old device, it's a win-win for both you and T-Mobile. A device trade-in provides you some initial credit to help with a new...
Can I trade in a device without an estimate?
If you can't get an estimate for your device, then no trade-in value is available for it. To trade in a device, you must verify that it has some va...
How many devices can I trade in?
You can trade in one device per active line per month at the time you upgrade or activate a new line of service. See our Device Recovery Program Te...
I changed my mind. Can I get my old device back?
Device trade-in transactions are final. After you accept the trade-in credit and send us your phone, you cannot get it back.
How is the Early Termination Fee reimbursement different than the Device Payment Plan reimbursement?
An Early Termination Fee (ETF) is charged when you leave your former carrier while still under contract. T-Mobile will reimburse your early termina...
Do I have to trade in the device financed with my former carrier in order to qualify for the Device ...
Yes, to qualify for the reimbursement, you must trade in the device that corresponds with the Device Payment Plan with your former carrier.
Return to a T-Mobile store
You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.
Return through the mail
To begin this return process, contact us. If you're a T-Mobile for Business customer, request a call instead.