To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label Securely pack the phone to ensure it doesn’t get damaged during shipment Attach the return label that has been emailed to you to the parcel T-Mobile Phone Return Policy—Additional Information
Full Answer
How to return T Mobile products?
Firstly, you need to visit the nearest T Mobile store. You can locate the nearest store by visiting the company’s store locator. Accompany your item with emailed or printed receipt. Store official will be there to help you in returning the product. To return your products through mail, follow the below steps:
Will I get a return label to ship my Device?
We'll send you a prepaid return label to ship your device back. Don't worry about a shipping address. Our prepaid return label has that covered! Labels usually arrive in your email within 24 hours. If you don't see it, check your folder such as junk or spam.
What do I do if I can't print my T-Mobile device?
If you can't print it, a T-Mobile store or print shop can help. All you'll need to do is pack up the device, and drop it in the mail or take it to a UPS store. Coverage device returns are free of shipping and restocking charges.
How do I get a return label from T-Mobile?
Check your order status and get your trade-in return shipping label. You'll need your order number, billing ZIP Code, and last name....Logged in to your account?Select Account.Select the trade-in line.Select Check Order Status.Select Print shipping label.
How do I return a package to T-Mobile?
Bring proof of purchase, such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return. If you're unable to go to a store, begin the return process by using the chat bubble or calling Customer Care at 1-800-937-8997.
How do I send my old phone to T-Mobile?
Store locator. Trade in online: If you can't get to a store, you can use My T-Mobile to trade in your device once you're a customer. For this option, you can turn in your Trade-in device at a store or you'll need to be able to print the shipping label, then pack and ship your old device to us.
Does return label expire T-Mobile?
Officially they give 30 Days from the time they shipped you the new phone to send back trade-in phones.
How do I return my T-Mobile Internet Gateway?
If you ordered your gateway from a local brick & mortar store you can return it to the store. Sounds like you may have ordered it online so you will need to contact the T-mobile home internet help tech's online. And they will send you a return label.
How do I cancel my T-Mobile Internet and return?
Cancellation guidelinesOnline at t-mobile.com/guestpay (you'll need your account number – located at the top right corner of your bill)T-Mobile store.Mail (Address details are on the Pay your T-Mobile bill page)Call 1-877-453-1304.
Where do I send my T-Mobile phone?
Return to a T-Mobile storeYou can return the device to a store only if you haven't started a return order yet. ... Use the Store Locator to find a T-Mobile store near you.Bring the device, all accessories, and any original content with you when you head to the store.
How do I prep my iPhone for T-Mobile trade in?
Resetting your iPhone.Select Settings.Select General.Select Reset.Select Erase All Content and Settings.
Can you return a mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
How do I print a return label from the shopping channel?
Return InstructionsSign into your account at TSC.ca/signin.On the My Account hub page, click on 'ORDER STATUS' and find your order.Click on 'VIEW DETAILS'Click on 'RETURN ITEM(S)' for items you want to return.Select the item(s) and provide a reason for return.Review and generate the label.More items...
Can I make my own return label?
Can I make my own return shipping label? Yes, many companies offer return label printing from home. However, most of the time, this requires software that people might not have.
How do I print a return label?
Here's how:Select the History Tab.Select the order you want to prepare a Return Shipping Label for.The Order Details panel will open. Click Return Label. The Return Label window will open. Select Print-at Home Label, either USPS Return Label,
How long do you have to return a phone?
You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:
How to return a phone that you bought online?
To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.
What charges do you pay when cancelling a phone service?
Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.
How to return only one phone?
If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.
Do you have to return a device with a promotional offer?
The device must be in its original packaging with all original contents, undamaged, with no alterations to its hardware or software, and in good working condition. All additional accessories or items you received as part of a promotional offer must also be returned with the device.
Does T Mobile cover shipping in the original box?
Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.
How to get a return label from T Mobile?
To start the return and get your return label, you need to call T Mobile at 1-800-937-8997. To ensure that the return is properly processed, you need to securely pack returns to prevent damage during shipment. Further, attach the prepaid shipping label that T Mobile has emailed you to the outside of the box.
What is T Mobile?
T Mobile is the brand name of German telecommunications company Deutsche Telecommunications AG. If you are not satisfied with the purchase, T Mobile Return Policy gives you the full freedom to return any of its purchases to its stores or through the mail, without any issue.
How are refunds issued?
How are refunds issued?#N#Customers will receive cash for cash and check purchases; cash refunds require an original purchase receipt of the product to be returned.#N#In case of credit/debit card, the refunds will be made into the appropriate card used for payment while making the purchase.
What happens if you can't verify your purchase?
If they are unable to verify your purchase, you will be given a merchandise credit of equal to the lowest priced item sold within the last 90 days or even exchange for the merchandise. Customers are required to present a valid government ID proof to make a return without purchase receipt.
How long does it take to get a refund from T Mobile?
T Mobile Return Policy offers you a refund through the original mode of payment. It may take up to 30 days, for you to receive the refund in your account.
How long does it take to return a SIM card?
However, if you made the purchase through online mode, you need to return the product within 20 days. Before returning the products just a keep few things in mind: If some accessories came with the package, you need to return them too (sim cards are an exception).
Can you return a gift receipt to Academy?
You can also return your merchandise in case you have a valid gift receipt; Academy will credit the refund of the purchase price in the form of a merchandise credit or else you can even exchange your merchandise with another product.