How do I return a device to a T-Mobile Store?
You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail. Use the Store Locator to find a T-Mobile store near you.
What should I back up before transferring my Number to T-Mobile?
We recommend backing up your contacts, voicemail, and text messages before transferring your number to T-Mobile. During the process, you may have dual service for up to 24 hours, meaning your device will be active on both carrier networks.
What is a return kit and how does it work?
Each return kit is associated with specific equipment that allows our warehouse to quickly and easily scan a return package and ensure proper association of the returned equipment to your account. It is critical that the correct equipment is returned in each return kit.
What if I don't receive my return kit?
If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing Only the items listed can be returned using that kit.
How do I return my T-Mobile phone?
Return your deviceReturn your device at any T-Mobile store within 14 days.A restocking fee may be charged for the return.Bring proof of purchase such as an emailed or printed receipt.Bring the device, USB charging cable, and any accessories you'll need to return.
How do I get a return label from T-Mobile?
Go to the Account Order Status page to: See your trade-in accepted value. Print the trade-in return shipping label(s)....Locate and print your labelSelect Account.Select the trade-in line.Select Check Order Status.Select Print shipping label.
Where can I return my T-Mobile modem?
Return to a T-Mobile storeYou can return the device to a store only if you haven't started a return order yet. ... Use the Store Locator to find a T-Mobile store near you.Bring the device, all accessories, and any original content with you when you head to the store.
Can I return phone without box?
jmfhein, we always want our customers to love the phones that they purchase and are sad to hear that you do no like your new Android device. However, in order to return your phone within the allotted period, you will be required to return it with the original box . Correct Answer!
Can you return a Mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
How long do I have to return a phone to T-Mobile?
within 14 daysT-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
Can you return T-Mobile gateway to store?
If you ordered your gateway from a local brick & mortar store you can return it to the store. Sounds like you may have ordered it online so you will need to contact the T-mobile home internet help tech's online. And they will send you a return label.
How do I cancel my T-Mobile internet and return?
Cancellation guidelinesOnline at t-mobile.com/guestpay (you'll need your account number – located at the top right corner of your bill)T-Mobile store.Mail (Address details are on the Pay your T-Mobile bill page)Call 1-877-453-1304.
Does T-Mobile charge a cancellation fee?
If you only recently signed up for T-Mobile's service and are leaving due to problems with coverage, T-Mobile has a 30-day money-back guarantee that allows you to return your devices and cancel your plan without any restocking fees or charges for the service.
How do I prepare my iPhone for T-Mobile trade in?
Resetting your iPhone.Select Settings.Select General.Select Reset.Select Erase All Content and Settings.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Can you exchange your phone for a different color?
Question: Q: Can I trade for a different color Answer: A: The free exchange program was 14 days from the date of purchase. Now, you can use the trade-in program to get reduced credit towards a new phone with the color you prefer. Mac Trade-up - Apple or Trade in with Apple GiveBack - Apple.
How long does it take to return a box of ice cream?
It must be in good working order without damage, and you have to have the original box and everything inside of it. It has to be in the two week (14 days) return period. They also ask you to have the original receipt, but I’ve had success without it.
What happens if you pay out of pocket on a jump on demand?
If you paid anything out of pocket at the time of purchase, the $50 will be deducted from your refund. If you didn’t pay anything up front, like on a Jump on Demand lease, you’ll owe that $50. Tablets will get hit with a $75 restocking fee instead of the $50 fee on phones, so keep that in mind if you’ve picked up a cellular enabled tablet ...
How to keep your phone & number when you switch
Unlocked, compatible device, SIM & qualifying service req'd. Check your warranty and current wireless carrier contract to confirm ability to unlock your device.
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Once you’re sure your phone is unlocked and compatible. The next step is to get a T‑Mobile SIM card.
Get more 5G bars in more places
5G: Capable device required. Some uses may require certain plan or feature; see plan for details. See full terms