To check the reimbursement status, log in to your Account on the Switch2TMobile website, and click on Status. There are several methods to request a refund from T-Mobile. Take note that if you have a subscription but didn’t buy a phone, there are no refunds available for mid-subscription period cancellations.
Full Answer
How long does it take for T-Mobile to reimburse for Carrier Freedom?
Allow 8 weeks for reimbursement. Check Your T-Mobile Status Carrier Freedom cannot be combined with any BOGO or other offer requiring a trade-in. BOGO and trade-in submissions will be denied if you have taken advantage of Carrier Freedom. Check to see if you have already received the Carrier Freedom promotion here.
Why is my T-Mobile account not eligible for refund?
TMO Msg: You recently requested a refund of $XX.XX. However, your account is not eligible for a refund because a payment has been returned unpaid. A recent payment on your T-Mobile account was returned unpaid. Check the status of your recent T-Mobile payments with your financial institution. TMO Msg: You requested a refund of $XX.XX.
What does it mean when a T-Mobile application is not approved?
(If it wasn't approved, it means an error was found during the submission process, and a T-Mobile rep will contact you shortly to help you with the process.) You can check the status of a submission by logging in to the www.switch2tmobile.com website and selecting Status.
What do I do if my T-Mobile payment was returned?
A recent payment on your T-Mobile account was returned unpaid. Check the status of your recent T-Mobile payments with your financial institution. TMO Msg: You requested a refund of $XX.XX.
How do I check my T-Mobile reimbursement status?
If you're not sure if you've already received a reimbursement payout in the past two years, we can help you find out by following these steps: Go to https://www.switch2t-mobile.com. Under the Log In button see "Check to see if you have already received the Carrier Freedom promotion here", and select "here".
How long does it take for T-Mobile to refund money?
Refunds may take up to 30 days to process. We will refund the purchase price, excluding rebates, special discounts, and restocking fees.
Does T-Mobile reimburse?
There's never been a better time to join T-Mobile. We'll reimburse your remaining device balance and early termination fees, up to $650 per line—on up to 5 lines—via trade-in credit and virtual prepaid card.
How do I submit my T-Mobile reimbursement?
Step 1: Get a new device and a qualifying plan. Step 2: Transfer your eligible phone number completely. Step 3: Trade in your working phone or tablet at a T-Mobile store for an account credit. Step 4: Prepare your reimbursement request.
How long does it take for a refund to go back on your debit card?
between 7-10 business daysA debit card refund takes a couple of days to process. In fact, the time frame is generally between 7-10 business days. In the best-case scenario it could take up to 3 days depending on your bank. You might be wondering why your purchase goes through immediately, but the refund takes longer?
What is an EIP agreement?
What is an Equipment Installment Plan? Equipment Installment Plans offer well-qualified buyers the opportunity to purchase a smartphone, tablet, or feature phone for $0 down, dividing the regular price of the eligible device into low monthly installment payments.
Why did I get a T-Mobile check?
FTC Sends Refunds to T-Mobile Customers The FTC is mailing a second round of refund checks to T-Mobile customers who had third-party charges added to their mobile phone bills. These refunds are the result of a 2014 settlement with T-Mobile. The first round of checks mailed in February 2017.
Promotional cards
When you’re approved for Carrier Freedom and other promo cards, you'll receive your Virtual Express Prepaid Mastercard via text.
Promotional credits
T-Mobile offers two types of promotional credits that adds a discount to your bill: promotional credits for lines or service and Recurring Device Credits (RDC).
Rebates
For a list of our rebate offers and steps on redeeming, visit our Deals & Promotions page or you can check your rebate status.
How long does it take to get reimbursement for a device?
Here are some important things to know about device financing reimbursements: After submitting for reimbursement, you should know within 5-10 minutes if your submission was successful. The device you're trading in must be the one on the device financing agreement from your previous carrier.
What does it mean when you are submitting for reimbursement?
If you're submitting for device plan reimbursement, the device you're trading in must be the one on the device financing agreement from your previous carrier. The device must be able to power on. The LCD and display must be acceptable and there can be no liquid damage.
How long do you have to pay a device payment plan?
You'll need to have had a device payment plan with your current carrier for at least 90 days and you've made at least three successful minimum payments.
Do you need to port in to T Mobile?
You’ll need to port in your number to a line of Magenta, ONE Plan or T-Mobile Essentials service. This offer is not available to port-ins from T-Mobile providers, including T-Mobile Prepaid, Metro by T-Mobile, or mobile virtual network operators that use the T-Mobile network.
Think switching will cost you? Think again
There’s never been a better time to join T-Mobile. We’ll reimburse your remaining device balance and early termination fees, up to $650 per line—on up to 5 lines—via trade-in credit and virtual prepaid card.
Trade in your phone for a new one
Find out your phone’s estimated trade-in value. Then, either shop online or visit your local T-Mobile store to trade it in for a new phone.
Bring your phone number
Most phone numbers can be easily transferred to our network, but it’s best to make sure yours is eligible.
Send us your bill
Once you’ve got your new T-Mobile phone, pay your previous carrier’s final bill and upload a copy.
Rebates
Promotional Cards
- Carrier Freedom™ and other prepaid cards
When you’re approved for Carrier Freedom and other promo cards, you'll receive your Virtual Express Prepaid Mastercard via text. - Use the card
1. Anywhere virtual Mastercard® cards are accepted. 2. Not available when if a payment terminals require a physical card. 3. Can't be refilled. 4. At checkout, select Debit or Credit. 5. Card will expire after the last day of the 6th month from its issue date. 6. To pay your bill, use the butt…
Promotional Credits
- T-Mobile offers two types of promotional credits that adds a discount to your bill: promotional credits for lines or service and Recurring Device Credits (RDC). Promotional credits are applied directly to your account after you qualify for a promotion. T-Mobile also offers discount device promotions and discounted line or service promotions using rebates. For more info, check out S…
Losing Promotional Credits
- We want you to take full advantage of our promotional credit. So, please keep in mind the following, which will disqualify you from continuing to receive promotional credits: 1. Not signing your E-signature or completing the EIP during the promotional period 2. Exchanging or returning a device outside of the offer window, where the qualifying EIP is closed 3. Canceling or changing t…
How Recurring Device Credits (RDC) Work
- To receive Recurring Device Credits (RDC), you must purchase your device on EIP (Equipment Installment Plan) and meet any other requirements of the promotion.
- You may have one Recurring Device Credits (RDC) promo per line at a time. To get a new Recurring Device Credits (RDC) promo and keep your current credit, you must pay off the existing EIP first.
- To receive Recurring Device Credits (RDC), you must purchase your device on EIP (Equipment Installment Plan) and meet any other requirements of the promotion.
- You may have one Recurring Device Credits (RDC) promo per line at a time. To get a new Recurring Device Credits (RDC) promo and keep your current credit, you must pay off the existing EIP first.
- It can take up to two bill cycles for your Recurring Device Credits (RDC) to appear on your bill. If you don't see the credit on the first bill, you'll receive two credits on your next bill.
- If the Recurring Device Credits (RDC) promo is greater than your EIP payment, you'll see two credits on your bill; one credit for the same amount of as your EIP charge and a second for the balance...
