T-Mobile will pay off remaining installment balances associated with the purchase of a device (such as a phone or tablet) up to $650 per individual line (up to 5 lines). Device payment plans from any domestic wireless carrier are eligible for reimbursement under this program, as long as you meet the other program requirements, your payments are up to date and you are in good standing with your old carrier.
Full Answer
How long does it take for T-Mobile to reimburse for Carrier Freedom?
Allow 8 weeks for reimbursement. Check Your T-Mobile Status Carrier Freedom cannot be combined with any BOGO or other offer requiring a trade-in. BOGO and trade-in submissions will be denied if you have taken advantage of Carrier Freedom. Check to see if you have already received the Carrier Freedom promotion here.
Where can I find T-Mobile's terms and conditions?
See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. T-Mobile, the T logo, Magenta and the magenta color are registered trademarks of Deutsche Telekom AG. ©2021 T‑Mobile USA, Inc. Introducing Magenta MAX: Our best 5G smartphone plan.
Can I get a refund from T-Mobile if a payment was returned?
However, your account is not eligible for a refund because a payment has been returned unpaid. A recent payment on your T-Mobile account was returned unpaid. Check the status of your recent T-Mobile payments with your financial institution.
How much does T-Mobile charge for customer service?
In stores & on customer service calls, $30 assisted or upgrade support charge may be required. Up to $1,000 via bill credits; must be active and in good standing to receive credits; allow 2 bill cycles. Max 4 discounted devices/account. May not be combinable with some offers or discounts. What is T-Mobile Work Perks?
What is T-Mobile reimbursement?
We'll reimburse your previous wireless carrier's remaining device payment balance and early termination fees when you join T-Mobile and trade in your device – up to $650/line (up to 5 lines) via trade-in credit and prepaid card.
How do I get my money back from T-Mobile?
To request a payment refund, contact T-Mobile Customer Service. You'll need to be the account holder or an authorized user and able to verify the account. Payments older than 12 months from the date of request are not eligible for refunds.
How long does T-Mobile reimbursement take?
ETF reimbursement generally takes place 15 days after the submission is approved and trade-in per line is received. Prepaid virtual cards are sent via a text message typically within 24-48 hours after the Day 15 date.
What is an EIP agreement?
What is an Equipment Installment Plan? Equipment Installment Plans offer well-qualified buyers the opportunity to purchase a smartphone, tablet, or feature phone for $0 down, dividing the regular price of the eligible device into low monthly installment payments.
Can I get my money back if I paid by debit card?
If you paid using a Visa debit or pre-paid card The chargeback process lets you ask your bank to refund a payment on your debit card when a purchase has gone wrong. You should contact the seller first, as you cannot start a chargeback claim unless you have done this.
Why did I get a T-Mobile check?
FTC Sends Refunds to T-Mobile Customers The FTC is mailing a second round of refund checks to T-Mobile customers who had third-party charges added to their mobile phone bills. These refunds are the result of a 2014 settlement with T-Mobile. The first round of checks mailed in February 2017.
Can you switch phone carriers if you owe money?
Even if you still owe money on your phone, you can switch over to a new carrier—but you'll need to consider several factors, including how much money you owe, whether you'll have to pay an early termination fee (ETF), and if you can use your phone with a new carrier.
Will T-Mobile payoff my phone?
Get a new phone and we'll pay off your current phone and service contracts – up to $650 per line or $350 in early termination fees, via virtual prepaid card and trade-in credit.
Who qualifies for EIP?
Eligible individuals will receive an Economic Impact Payment of $1,200, or $2,400 if married filing jointly, with an adjusted gross income (AGI) up to: $75,000 for individuals if filing as single or married filing separately. $112,500 if filing as head of household and. $150,000 if filing married filing jointly.
Who is eligible for the 2021 economic Impact payment?
Normally, a taxpayer will qualify for the full amount of Economic Impact Payment if they have AGI of up to $75,000 for singles and married persons filing a separate return, up to $112,500 for heads of household, and up to $150,000 for married couples filing joint returns and surviving spouses.
What is a 2021 economic impact payment?
The third round of Economic Impact Payments was authorized by the American Rescue Plan Act of 2021 as an advance payment of the tax year 2021 Recovery Rebate Credit.
What is Contract Freedom?
We’ve made it easier than ever for customers stuck in a contract or bundle to make the switch to T-Mobile Home Internet, Small Business Internet, a...
Who is eligible for Contract Freedom?
Great news! New and existing T-Mobile customers who make the move to T-Mobile Home Internet, Small Business Internet, or Business Internet on a qua...
Are any plans not eligible for Contract Freedom?
Customers must be on a Home Internet, Small Business Internet, or Business Internet plan to qualify. MINT plans, custom plans, and government plans...
What are the eligibility requirements for Contract Freedom?
To qualify for Contract Freedom, you must switch to T-Mobile Home Internet, Small Business Internet, or Business Internet from another Internet Ser...
What are the eligibility requirements for ETF or device payment plan reimbursement?
To qualify for the ETF reimbursement offer, you must: Switch from a postpaid plan with another U.S. carrier to a postpaid plan on T-Mobile. Activat...
Can I switch from a Consumer Internet plan with another Internet Service Provider to a Small Busines...
Yes, you can switch from a Consumer Internet plan to a Small Business or Business Internet plan and take advantage of Contract Freedom from T-Mobile!
Can this offer be combined with other promotions?
It depends on the promotion. Currently you can only take advantage of one trade-in offer, so you can choose whether you’d like to take advantage of...
What fees are covered for reimbursement?
Early Termination Fees (ETFs) on qualifying internet plans, including ETFs related to bundle breakage caused by cancellation of an internet line ar...
What fees are not covered by Contract Freedom?
Any fees in addition to Early Termination Fees (ETFs) due to contract breakage are not covered by this offer, such as, but not limited to: construc...
Will T-Mobile pay off the device payment balance on an accessory (like an Apple Watch or headphones)...
Only devices that have an associated phone number are eligible for device payment reimbursement. Therefore, accessories like Apple Watches, headpho...
Adjustment
When you're expecting an adjustment on your account, keep the following in mind:
Deposit refund
Most deposits can be returned after 12 months of active service if your account has stayed in good standing and is not past due.
Payment refund
To request a payment refund contact T-Mobile Customer Service. You'll need to be the account holder or an authorized user and able to verify the account.
Refund decline
If you received a text message saying your payment refund was declined here are some common reasons why.
Promotional cards
When you’re approved for Carrier Freedom and other promo cards, you'll receive your Virtual Express Prepaid Mastercard via text.
Promotional credits
T-Mobile offers two types of promotional credits that adds a discount to your bill: promotional credits for lines or service and Recurring Device Credits (RDC).
Rebates
For a list of our rebate offers and steps on redeeming, visit our Deals & Promotions page or you can check your rebate status.
Why do we invest in youth at Tmobile?
That’s why we invest in youth through national programs for education, career exploration and social innovation.
How long does it take to get disability insurance?
You are eligible for disability insurance, at no cost to you, on the first of the month coinciding with or following 180 days of continuous active employment . Short term disability benefits will replace up to 60% of your base income, including commissions earned by Sales employees (this does not apply to Care) for up to 26 weeks.
Does T Mobile pay parental leave?
To make sure parents get off to a great start, T-Mobile offers paid parental leave. Eligibility begins the first of the month coinciding with or following 180 days of continuous active employment.
Is it too late to go back to school at Tmobile?
It’snever too late to go back to school. After 90 days of employment, you’ll become eligible for classes directly related to your position or another role at T-Mobile. Classes must be approved in advance. T-Mobile pays schools directly for tuition on behalf of eligible employees when courses are completed successfully with a C- or better, up to $5,250 annually for full-time employees and $2,500 for part time employees. Even better, T-Mobile partners with several schools that offer full tuition.
What is T Mobile Work Perks?
T-Mobile Work Perks is a program offered to employees at businesses and organizations that have a relationship with T-Mobile. A company needs to be signed up with T-Mobile for employees to access the plans and perks.
What happens if you cancel your wireless service?
If you cancel wireless service, credits may stop & remaining balance on required finance agreement may be due. For well-qualified customers; plus tax. See full terms.
Is Sprint part of T-Mobile?
We are America's first and largest 5G network. And now that Sprint is part of T-Mobile, we're rolling out speeds that are as fast as Wi-Fi to hundreds of cities and towns across America.