T-Mobile will pay off remaining installment balances associated with the purchase of a device (such as a phone or tablet) up to $650 per individual line (up to 5 lines). Device payment plans from any domestic wireless carrier are eligible for reimbursement under this program, as long as you meet the other program requirements, your payments are up to date and you are in good standing with your old carrier.
Full Answer
How long does it take for T-Mobile to reimburse for Carrier Freedom?
Allow 8 weeks for reimbursement. Check Your T-Mobile Status Carrier Freedom cannot be combined with any BOGO or other offer requiring a trade-in. BOGO and trade-in submissions will be denied if you have taken advantage of Carrier Freedom. Check to see if you have already received the Carrier Freedom promotion here.
What are the terms and conditions of the T-Mobile cardholder agreement?
Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement. We'll reimburse your previous wireless carrier's remaining device payment balance and early termination fees when you join T-Mobile and trade in your device – up to $650/line (up to 5 lines) via trade-in credit and prepaid card.
What is a reimbursement phone number?
This is the phone number that is used to notify you once your reimbursement submission is approved or if there are any issues with the submission. You'll receive an additional confirmation of the reimbursement once the lines on the submission have been active for 25 days.
What does it mean when a T-Mobile application is not approved?
(If it wasn't approved, it means an error was found during the submission process, and a T-Mobile rep will contact you shortly to help you with the process.) You can check the status of a submission by logging in to the www.switch2tmobile.com website and selecting Status.
How long does it take for T-Mobile to reimburse?
ETF reimbursement generally takes place 25 days after the submission is approved and trade-in per line is received. Prepaid virtual cards are sent via text message typically within 24-48 hours after the Day 25 date.
How do I submit my T-Mobile reimbursement?
Step 1: Get a new device and a qualifying plan. Step 2: Transfer your eligible phone number completely. Step 3: Trade in your working phone or tablet at a T-Mobile store for an account credit. Step 4: Prepare your reimbursement request.
Does T-Mobile reimburse?
There's never been a better time to join T-Mobile. We'll reimburse your remaining device balance and early termination fees, up to $650 per line—on up to 5 lines—via trade-in credit and virtual prepaid card.
How do I check my T-Mobile rebate status?
T-Mobile.comLog into T-Mobile.com.Select “Bill & pay” at the top of the page.Go to bottom and select “My promotions.”View each line for details. If no promotion is present, it will state that.
What is an EIP agreement?
What is an Equipment Installment Plan? Equipment Installment Plans offer well-qualified buyers the opportunity to purchase a smartphone, tablet, or feature phone for $0 down, dividing the regular price of the eligible device into low monthly installment payments.
Why did I get a T-Mobile check?
FTC Sends Refunds to T-Mobile Customers The FTC is mailing a second round of refund checks to T-Mobile customers who had third-party charges added to their mobile phone bills. These refunds are the result of a 2014 settlement with T-Mobile. The first round of checks mailed in February 2017.
Is there a class action lawsuit against T-Mobile?
More than 50 lawsuits have been filed over T-Mobile's breach, announced on Aug. 17, which impacted 50 million customers. U.S. District Judge Brian Wimes, who is overseeing the T-Mobile MDL in Missouri, said diversity was important in selecting a plaintiff leadership team.
What is the promo code for T-Mobile rebate?
From there, enter the promo code “2021HINTP17” on T-Mobile's promotions website along with the phone number associated with your account. You'll have 30 days to submit the promotion code online in order to qualify for the rebate card.
How can I get free T-Mobile AirPods?
With this deal, new and existing T-Mobile customers will receive an iPhone 13 Pro, a pair of second-generation AirPods, and a year of Apple TV+ for free on Magenta MAX or Sprint MAX with an eligible trade-in.
Who is the carrier for T-Mobile?
T-Mobile uses AT&T's towers, depending on the location. Most telecom carriers lease towers from other companies, including their competition, because sometimes it's more cost-effective to lease than buy.
What is Contract Freedom?
We’ve made it easier than ever for customers stuck in a contract or bundle to make the switch to T-Mobile Home Internet, Small Business Internet, a...
Who is eligible for Contract Freedom?
Great news! New and existing T-Mobile customers who make the move to T-Mobile Home Internet, Small Business Internet, or Business Internet on a qua...
Are any plans not eligible for Contract Freedom?
Customers must be on a Home Internet, Small Business Internet, or Business Internet plan to qualify. MINT plans, custom plans, and government plans...
What are the eligibility requirements for Contract Freedom?
To qualify for Contract Freedom, you must switch to T-Mobile Home Internet, Small Business Internet, or Business Internet from another Internet Ser...
What are the eligibility requirements for ETF or device payment plan reimbursement?
To qualify for the ETF reimbursement offer, you must: Switch from a postpaid plan with another U.S. carrier to a postpaid plan on T-Mobile. Activat...
Can I switch from a Consumer Internet plan with another Internet Service Provider to a Small Busines...
Yes, you can switch from a Consumer Internet plan to a Small Business or Business Internet plan and take advantage of Contract Freedom from T-Mobile!
Can this offer be combined with other promotions?
It depends on the promotion. Currently you can only take advantage of one trade-in offer, so you can choose whether you’d like to take advantage of...
What fees are covered for reimbursement?
Early Termination Fees (ETFs) on qualifying internet plans, including ETFs related to bundle breakage caused by cancellation of an internet line ar...
What fees are not covered by Contract Freedom?
Any fees in addition to Early Termination Fees (ETFs) due to contract breakage are not covered by this offer, such as, but not limited to: construc...
Will T-Mobile pay off the device payment balance on an accessory (like an Apple Watch or headphones)...
Only devices that have an associated phone number are eligible for device payment reimbursement. Therefore, accessories like Apple Watches, headpho...
Think switching will cost you? Think again
There’s never been a better time to join T-Mobile. We’ll reimburse your remaining device balance and early termination fees, up to $650 per line—on up to 5 lines—via trade-in credit and virtual prepaid card.
Trade in your phone for a new one
Find out your phone’s estimated trade-in value. Then, either shop online or visit your local T-Mobile store to trade it in for a new phone.
Bring your phone number
Most phone numbers can be easily transferred to our network, but it’s best to make sure yours is eligible.
Send us your bill
Once you’ve got your new T-Mobile phone, pay your previous carrier’s final bill and upload a copy.
How long does it take to get reimbursement for a device?
Here are some important things to know about device financing reimbursements: After submitting for reimbursement, you should know within 5-10 minutes if your submission was successful. The device you're trading in must be the one on the device financing agreement from your previous carrier.
What does it mean when you are submitting for reimbursement?
If you're submitting for device plan reimbursement, the device you're trading in must be the one on the device financing agreement from your previous carrier. The device must be able to power on. The LCD and display must be acceptable and there can be no liquid damage.
How long do you have to pay a device payment plan?
You'll need to have had a device payment plan with your current carrier for at least 90 days and you've made at least three successful minimum payments.
Do you need to port in to T Mobile?
You’ll need to port in your number to a line of Magenta, ONE Plan or T-Mobile Essentials service. This offer is not available to port-ins from T-Mobile providers, including T-Mobile Prepaid, Metro by T-Mobile, or mobile virtual network operators that use the T-Mobile network.
Promotional cards
When you’re approved for Carrier Freedom and other promo cards, you'll receive your Virtual Express Prepaid Mastercard via text.
Promotional credits
T-Mobile offers two types of promotional credits that adds a discount to your bill: promotional credits for lines or service and Recurring Device Credits (RDC).
Rebates
For a list of our rebate offers and steps on redeeming, visit our Deals & Promotions page or you can check your rebate status.