To begin the return process by mail, you have to: Contact T-Mobile to have them email you a prepaid return label Pack up the device securely Print the label and attach it to the shipping box
Full Answer
How do I complete a return with T-Mobile?
If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail. Use the Store Locator to find a T-Mobile store near you.
Where do I find the return label on my phone?
If you're completing an exchange and you need to return the original phone, then the label is on the box that we ship the replacement out in -- you should see a red line with arrows that shows you where to peel off the part with your address and there's a return label addressed to us underneath.
What do I do if I can't print my T-Mobile device?
If you can't print it, a T-Mobile store or print shop can help. All you'll need to do is pack up the device, and drop it in the mail or take it to a UPS store. Coverage device returns are free of shipping and restocking charges.
Will I get a return label to ship my Device?
We'll send you a prepaid return label to ship your device back. Don't worry about a shipping address. Our prepaid return label has that covered! Labels usually arrive in your email within 24 hours. If you don't see it, check your folder such as junk or spam.
How do I get a return label from T-Mobile?
Go to the Account Order Status page to: See your trade-in accepted value. Print the trade-in return shipping label(s)....Locate and print your labelSelect Account.Select the trade-in line.Select Check Order Status.Select Print shipping label.
Where do I send my T-Mobile phone?
Return to a T-Mobile storeYou can return the device to a store only if you haven't started a return order yet. ... Use the Store Locator to find a T-Mobile store near you.Bring the device, all accessories, and any original content with you when you head to the store.
How do I return my T-Mobile Gateway?
If you ordered your gateway from a local brick & mortar store you can return it to the store. Sounds like you may have ordered it online so you will need to contact the T-mobile home internet help tech's online. And they will send you a return label.
How much is the non return fee for T-Mobile?
Apply the tamper-evident box seal horizontally over the box opening for security. Mail the defective device within 7 days. You will be charged a non-refundable fee of up to $1600 if: You do not mail the device within 7 days.
Can I mail a check to T-Mobile?
Paying through the mail Here are the steps for sending your T-Mobile bill payment through the mail: Write a personal check for the amount you want to pay and address it to T-Mobile.
How do I return my phone to Assurant?
Insert your defective device into the bubble wrap envelope and place into shipping box. Close the box lid. Put the box in the UPS shipping envelope and seal the envelope with the adhesive strip. Affix the pre-paid shipping label to the package (see instructions on shipping label for placement).
How do I return a package to T-Mobile?
Bring proof of purchase, such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return. If you're unable to go to a store, begin the return process by using the chat bubble or calling Customer Care at 1-800-937-8997.
How do I cancel my T-Mobile internet and return?
Cancellation guidelinesOnline at t-mobile.com/guestpay (you'll need your account number – located at the top right corner of your bill)T-Mobile store.Mail (Address details are on the Pay your T-Mobile bill page)Call 1-877-453-1304.
Can I return my phone to T-Mobile after 14 days?
T-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
Can you return a Mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
How long do you have to return a phone?
You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:
How to return a phone that you bought online?
To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.
What charges do you pay when cancelling a phone service?
Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.
How to return only one phone?
If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.
Do you have to return a device with a promotional offer?
The device must be in its original packaging with all original contents, undamaged, with no alterations to its hardware or software, and in good working condition. All additional accessories or items you received as part of a promotional offer must also be returned with the device.
Does T Mobile cover shipping in the original box?
Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.