What is the phone number for T-Mobile prepaid?
New T-Mobile customer If you have questions you can call us at 1-800-TMOBILE to get started.
What is T-Mobile's customer service number?
(800) 937-8997T-Mobile / Customer service
How do I reactivate my T-Mobile prepaid phone?
How to Reactivate a T-Mobile SIM Card by PhoneCall the T-Mobile customer service line. Call the T-Mobile customer service line. ... Customer service representative. ... Tell the customer service rep you want to reactivate your SIM card. ... Select a phone number. ... Provide payment information. ... Make a test call.
Is T-Mobile prepaid or postpaid?
Verizon, AT&T, T-Mobile, and Sprint offer postpaid plans, as do select MVNOs, such as Reach Mobile and Credo Mobile, which operate on Verizon's network.
How do you talk to customer service?
Maintaining a consistent toneThink of tone on a spectrum. Take the examples above: “Anything else?” and “What else can I help you with?” ... Use positive language. ... Be brief but not brusque. ... Reply in a timely manner. ... Always use your customer's name. ... Talk their talk. ... Be careful with jokes. ... Create a support style guide.More items...•
How do I talk to a person at T-Mobile?
How to contact your Team of Experts:Call us. Simply dial 611 from your T-Mobile phone or use the T-Mobile app to give us a call.Message us. Send a message to your Team of Experts in the T-Mobile app, My T-Mobile, or Apple Business Chat.We'll call you.
Do T-Mobile prepaid cards expire?
When your T-Mobile prepaid card is loaded into your account, it will expire in 90 days. However, if you spend $100 or more, the amount will remain for 365 days (a year). The best thing to do is regularly check with T-Mobile about your expiration date and load before that date comes.
How do I reactivate an expired SIM card?
There are no ways to recover or to reactivate SIM card that expires, the only solution is you have to purchase another prepaid SIM card to continue using its service.
Can you reactivate a deactivated SIM card?
Is it possible to reactivate my SIM? Once a SIM card has been deactivated, it's not possible to reactivate it. Moreover, deactivating the SIM card returns the phone number associated with it to the pool of available phone numbers. It is therefore impossible to keep the phone number associated with a deactivated SIM.
What are the disadvantages of a prepaid phone?
While prepaid cell phones do offer many advantages, there are some drawbacks to them. One is the cost-per-minute rate these phones have, making this a major disadvantage for anyone who talks a lot on a cell phone. Another issue is the expiration date that comes with most plans' unused minutes, typically 30 or 90 days.
How do I check my balance on T-Mobile prepaid?
See your account balance and plan information: Dial #BAL# (#225#) and press Send.
How do I find my T-mobile prepaid account number?
If you have a prepaid account and do use T-Mobile.com, your account number is at the top right of the magenta bar.
How do I check my balance, data, or minutes?
You can check your balance, data, minutes, and text messages for free. Find out how on our Check your usage page.
What are the different ways I can pay my bill?
T-Mobile provides several options for paying your bill, including AutoPay, making an online payment, paying over the phone, and more.
Can I use my iPhone on T-Mobile's network?
As over one million customers have already learned, it’s quick and easy to setup your iPhone® to work on T-Mobile's network.
What should I do if my phone is lost or stolen?
The theft or loss of a device is a difficult experience. Fortunately, T-Mobile provides a few easy-to-setup security features that can protect your...
How do I upgrade my phone?
Upgrading your phone through your My T-Mobile account is simple and fast. See our phone upgrade FAQs for additional information.
Where's my phone order?
It is really easy to track your phone order. Visit our Order status & tracking page for more information.
How do I get phone insurance?
Device Protection provides protection against loss, theft, accidental damage, and malfunction of your wireless phone. Learn more about T-Mobile's d...
What is Team of Experts?
Team of Experts is a radical re-invention of the old, broken customer service model. Now, postpaid customers have a dedicated team of highly-traine...
Who is eligible for Team of Experts support?
All T-Mobile postpaid customers are assigned to a Team of Experts.
Is Team of Experts available to T‑Mobile for Business customers?
Absolutely. All T-Mobile for Business customers are assigned to a Team of Experts.
Do I have to pay extra for Team of Experts support?
Not a penny. Team of Experts is included for free with all T-Mobile postpaid accounts.
Is Team of Experts available 24/7?
Your Team of Experts is typically available 24 hours a day, 7 days a week. However, due to recent COVID-19 guidelines, we're temporarily adjusting...
How do I contact my Team of Experts?
Simply dial 611 from your T-Mobile phone, or use two-way messaging on MyT-Mobile.com, via the T-Mobile App, or iMessage through Apple Business Chat...
How do I get to my Team of Experts if I don't call from my T-Mobile phone?
If you call our toll-free number (1-800-937-8997) from a different phone, just enter your T-Mobile phone number when prompted and we'll route you t...
What if I want to use your automated system?
When you call customer care, you’ll have the option to use the automated system if you prefer.
Will talking to my Team of Experts result in a longer wait time?
Wait times may vary based on call volume but there is an option to have your team call you back, so you don't have to wait on the phone.
How can I see who's on my Team of Experts?
Just log in to the T-Mobile App or MyT-Mobile.com to see a photo of your team.
What is the phone number for T Mobile?
General Customer Care & Technical Support. From the T-Mobile app, on a T-Mobile phone. From your T-Mobile phone: 611. Call: 1-800-937-8997. If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you. International Callers.
What is the number to call T-Mobile?
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you. International Callers. Call: 1-505-998-3793.
Your dedicated team of highly trained experts is here to help with next-level customer care. No bouncing from rep to rep. No BS. Just real help from real people, on your terms
Your dedicated team of highly trained experts is here to help with next-level customer care. No bouncing from rep to rep. No BS. Just real help from real people, on your terms.
Call us
Simply dial 611 from your T-Mobile phone or use the T-Mobile app to give us a call.
Message us
Send a message to your Team of Experts in the T-Mobile app, My T-Mobile, or Apple Business Chat.
We'll call you
Schedule a time in the T-Mobile app or My T-Mobile to have your team call you.
Get the app
Download the T-Mobile app to get in touch with your Team of Experts on your terms.
How to contact T Mobile customer service?
If you already have a T-Mobile Prepaid account, you can log in to your My T-Mobile account or dial 611 to contact Customer Service.
What happens when you have less than 1 minute of talk time on your phone?
When you have less than 1 minute of talk time remaining on your account, you'll hear warning tones on your phone. Learn how to refill your Prepaid account. When purchasing downloaded content, you'll need to use a credit or debit card.
Does T Mobile have Wi-Fi?
Mobile Internet provides data only; does not include voice, messaging, or Wi-FI services. Devices sold for use on T-Mobile prepaid service are to be activated on that service, not transferred for resale, modification, or export.
Does T Mobile have prepaid plans?
T-Mobile has different types of Prepaid plans to fit your needs. If you're already on a prepaid plan, but you're looking at moving to a postpaid plan, read about switching to a postpaid plan.
Refill online
Refill your prepaid account by logging in to My T-Mobile, or refill without logging in. Here are a few details to keep in mind:
Refill by phone
You can refill your prepaid account on the phone by calling the T-Mobile Refill Center. Just dial *ADD or click to call 1-877-720-5195.
Purchase refill cards
You can purchase prepaid refill cards at any participating third-party retailer—some offer online purchasing options with email delivery.
What's changing?
My T-Mobile self-service options are now available online for Prepaid T-Mobile accounts. You'll be notified of the changes 30-days in advance and on the day of the account change. Here are some benefits that you can look forward to:
Action steps
To receive most of these updates, you won't need to do anything, however there are a few steps you should take to ensure a smooth transition.