Can I give my phone back to T-Mobile?
T-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
Can I return a phone to T-Mobile if it's not paid off?
8 replies. The only way you can return the phones are if you are still within the remorse period. If you're past the window you will need to pay the phones off and if you don't it will go to collections and go against your credit.
What happens when you break a contract with T-Mobile?
Cancellation guidelines Service impacts once a number is cancelled: Voicemail and DIGITS call histories and messages will be deleted and cannot be recovered. Check and save your voicemail messages prior to cancelling. You will no longer have access to My T-Mobile - remaining active lines will continue to have access.
How long is the return policy at T-Mobile?
within 14 daysReturn your device at any T-Mobile store within 14 days. A restocking fee may be charged for the return. Bring proof of purchase such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return.
Can I leave T-Mobile whenever I want?
If you only recently signed up for T-Mobile's service and are leaving due to problems with coverage, T-Mobile has a 30-day money-back guarantee that allows you to return your devices and cancel your plan without any restocking fees or charges for the service.
What happens if you pay off your T-Mobile phone early?
If you pay off your EIP early, you'll continue to receive the promised Recurring Device Credits (RDC) as an account-level credit through the remaining months of the promotional credit period (up to 24 or 36 months).
How can I cancel my T-Mobile contract without paying?
6 Ways to Get Out of a T-Mobile ContractProve You Don't Have Service at Home or at Your Office. This is by far the most popular way to get out of a cell phone contract. ... Cite Their Change in Your Contract. ... Roam. ... Trade Plans. ... Have Them Show You the Contract. ... Take Them to Court.
How can you get out of a contract without paying?
Breach the contract. You can choose to breach a contract with a company by either not paying your monthly bills or not providing full payment for a purchase. Most consumer contracts require that breaching parties attend arbitration, where you will work out a monetary amount to settle the contract issue.
How much does it cost to break a contract with T-Mobile?
If you cancel your contract during the last month, you'll pay either $50 or your monthly recurring charges, whichever is less. T-Mobile gives you a 20-day window after starting your contract during which you can back out without being hit with early termination charges.
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Can I return an iPhone after using it?
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.
What is Price Lock?
Right now, at a time when prices are increasing everywhere with inflation on the rise, T-Mobile can provide more bill confidence. With Price Lock g...
Who qualifies for Price Lock?
Any new customer on Magenta, MAX, Essentials, 55+, Military, First Responder, Business Unlimited Select, Business Unlimited Advanced, Business Unli...
Does Price Lock cover promotions or other services?
The price you pay for unlimited service on your qualifying smartphone or tablet won’t change, but other aspects of your service are subject to chan...
If I try another plan in the future, can I revert to my prior plan to re-establish Price Lock?
No. Price Lock applies to the published rate plan price on date of activation for each line, not the original price paid when the account was opene...
Are taxes and fees covered by Price Lock?
Taxes and fees are outside of T-Mobile’s control and are not be covered by Price Lock.
I am an existing Sprint Customer / T-Mobile Customer, can I get Price Lock?
Our existing customers with qualifying plans continue to be covered under our Un-Contract promise.
Does The Un-Contract promise and Price Lock cover promotions or other services?
The price you pay for unlimited talk, text, and data on your qualifying smartphone or tablet plan won’t change, but other aspects of your service a...
What happens if you do raise the price of my unlimited service?
For customer who activated before April 27, 2022 on an eligible rate plan, the Un-Contract promise is our commitment that only you can change what...
How to cancel a new service activation?
Contact us at 1-800-672-5390 to cancel your new service activation ; and for all returns and exchanges: Return all equipment acquired in connection with your activation your Device and/or accessory along with proof of purchase and completed Return Form.
How long does it take to get a refund on a device?
For a refund, to exchange a Device or accessory, or to cancel an upgrade service activation, return your Device and/or accessory within 20 calendar days of the date you received your order. During this period, you may return or exchange your Device or accessory, or cancel your upgrade service activation for any reason, as long as you:
Can you refund a limited edition device?
Limited edition and some other Devices may not be refunded or exchanged.
Do you have to return a device?
You must return your device in its original package with all original contents, undamaged and in good working condition with no material alterations to the Device’s hardware or software.
How long does it take for T Mobile to unlock a phone?
Once a device becomes eligible for unlocking (eligibility criteria are described below), T-Mobile will automatically and remotely unlock the device within two business days if device supports remote unlock. You can check your device’s unlock status in your my T-Mobile account.
Why are mobile phones programmed?
Most mobile devices are programmed to prevent the device from operating with other wireless carriers’ networks without first being unlocked. We're committed to providing you with clear information about unlocking your mobile device.
Does T Mobile have to report lost phone?
The device must be sold by T-Mobile. The device must not be reported as lost, stolen or blocked. The account associated with the device must be in good standing. The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.
What charges do you pay when cancelling a phone service?
Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.
How long do you have to return a phone?
You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:
How to return a phone that you bought online?
To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.
How to return only one phone?
If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.
Does T Mobile have a return label?
To ensure the process runs as smoothly as possible, we will get you a return label at no extra charge!
Does T Mobile have an item return request?
To help you handle returns with ease, our AI-powered app is enhanced with a cool feature— Item Return Request! If you want to avoid all the tedious steps to complete a return with T-Mobile, you should::
Do you have to return a device with a promotional offer?
The device must be in its original packaging with all original contents, undamaged, with no alterations to its hardware or software, and in good working condition. All additional accessories or items you received as part of a promotional offer must also be returned with the device.
What is the un carrier?
The Un-carrier® takes care of its own! Working for T-Mobile means you get amazing benefits, discounts and perks for you and your family. In addition to medical, dental and vision coverage, you have access to additional benefits for your health, your future, your life and your extras.
Does T Mobile pay parental leave?
To make sure parents get off to a great start, T-Mobile offers paid parental leave. Eligibility begins the first of the month coinciding with or following 180 days of continuous active employment.
Unlock Your Mobile Device
T-Mobile’s Approach to Device Unlocking
- Once a device becomes eligible for unlocking (eligibility criteria are described below), T-Mobile will automatically and remotely unlock the device within two business days if device supports remote unlock. You can check your device’s unlock status in your my T-Mobile account. Some devices cannot be remotely unlocked by T-Mobile. In these cases, T-Mobile will send a notificati…
Unlock Eligibility Requirements
- We unlock mobile devices that meet the following eligibility criteria free of charge. Device eligibility is determined as follows: 1. The device must be sold by T-Mobile. 2. The device must not be reported as lost, stolen or blocked. 3. The account associated with the device must be in good standing. 4. The device must also satisfy all the Postpaid or Prepaid unlocking requirements out…
Getting Help
- If you have a question about your device’s eligibility to be unlocked, or you need help completing the unlock process, see Support or contact T‑Mobile Customer Service. Mobile Customer Service.
Important
- This policy is subject to T‑Mobile’s Terms and Conditions of service and may change without notice. T‑Mobile may deny any request for mobile device unlocking in our sole discretion if the request is an effort to defraud the company.