T-Mobile will gladly assist you with your Returns. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
Full Answer
What is T-Mobile's return policy?
To see the return policy applicable for your Device or accessory, select how you made your purchase below. In the store: T-Mobile retail location; Authorized third-party dealer . On the phone: New sale and activation; Upgrade . Online: New sale and activation; Upgrade . In the store: T-Mobile retail location. T-Mobile will gladly assist you with your Returns. You can return or …
How do I return an iPhone to T-Mobile?
T-Mobile return labels can only be used for the intended purpose of returning items covered by the return policy. Any other items returned using T-Mobile return labels and not claimed by calling into Customer Care may be considered abandoned and disposed of after sixty days. If non-T-Mobile items are sent to us in error, please call Customer Care within sixty days so that we can …
Can I return a metro phone to T-Mobile?
T-Mobile Phone Return Policy. T-Mobile allows up to 14 days to return a phone purchased at a store and 20 days if it was purchased online or over the phone. You must return everything that came with the device, except SIM cards. Before returning, make sure to clear out all personal data from the phone. T-Mobile won’t refund you if the phone is damaged or you haven’t completed …
What is the return policy for the device?
T Mobile Return Process. The period for return – 14–20 days. T Mobile follows different return policies for the different modes of purchase. you get 14 days to return your product bought from the store. However, if you made the purchase through online mode, you need to return the product within 20 days.
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23/10/2017 · If the phone was purchased from an authorized dealer, the device must be returned to them in order to receive the full refund. Online or phone purchases must be returned or exchanged within 20 calendar days of the date you placed your order. If you have returned a T-Mobile device and are in the market for a new phone, follow this link and ...
Does T-Mobile have a 30 day return policy?
You must return everything that came with the device, including accessories (SIM cards are the exception). If any of the returned items are damaged or if the return isn't completed properly you will not be refunded. Refunds may take up to 30 days to process.
Can I return a phone after 14 days?
To cancel service, return your Device in its original package with all original contents undamaged and in good working condition with no material alterations, within 14 days of the purchase date of the original Device to the authorized dealer location where you purchased it.
How do I avoid restocking fee?
How Do I Avoid Restocking Fee At Best Buy? If Best Buy charges restocking fees for the item you intend to return, you can avoid restocking fees by not opening the item. However, there are minimal chances that you will not open the item after purchase.
Can you return a phone if you don't like it Samsung?
We cannot accept returns or exchanges for final sale items or items not bought directly from Samsung.com or through the Shop Samsung App. Eligible returned items must be received by Samsung within 15 days of receipt by customer (unless purchased under a special promotion that expressly extends the trial use window).
Can I return iPhone after 14 days?
Standard Return Policy You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.
What is a typical restocking fee?
According to Consumer Reports, restocking fees typically represent 15% to 20% of the item's original purchase price. However, some companies may charge more or less depending upon individual policies.29-Jun-2021
Is charging a restocking fee legal?
You can require them to pay the cost of returning them to you. You are not allowed to make a 'restocking charge' or anything similar.
Can you legally charge a restocking fee?
Although an online business is not entitled to charge you a restocking fee, you may find yourself out of pocket for the cost of sending the item back. Unless at item is faulty, not what you ordered or a substitute item, a business doesn't have to pay for return delivery.
Things to know
You must return everything that came with the device, including accessories (SIM cards are the exception).
Customer Care or online purchase
You'll need to call us at 1-800-937-8997 to start your return and receive a return label. Once we've started the return process, follow the steps and guidelines below.
What charges do you pay when cancelling a phone service?
Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.
How to return a phone that you bought online?
To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.
Do you have to return a device with a promotional offer?
The device must be in its original packaging with all original contents, undamaged, with no alterations to its hardware or software, and in good working condition. All additional accessories or items you received as part of a promotional offer must also be returned with the device.
How to return only one phone?
If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.
Does T Mobile cover shipping in the original box?
Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.
What is T Mobile?
T Mobile is the brand name of German telecommunications company Deutsche Telecommunications AG. If you are not satisfied with the purchase, T Mobile Return Policy gives you the full freedom to return any of its purchases to its stores or through the mail, without any issue.
How long does it take to return a SIM card?
However, if you made the purchase through online mode, you need to return the product within 20 days. Before returning the products just a keep few things in mind: If some accessories came with the package, you need to return them too (sim cards are an exception).
Can you return a gift receipt to Academy?
You can also return your merchandise in case you have a valid gift receipt; Academy will credit the refund of the purchase price in the form of a merchandise credit or else you can even exchange your merchandise with another product.
What happens if you can't verify your purchase?
If they are unable to verify your purchase, you will be given a merchandise credit of equal to the lowest priced item sold within the last 90 days or even exchange for the merchandise. Customers are required to present a valid government ID proof to make a return without purchase receipt.
How to get a return label from T Mobile?
To start the return and get your return label, you need to call T Mobile at 1-800-937-8997. To ensure that the return is properly processed, you need to securely pack returns to prevent damage during shipment. Further, attach the prepaid shipping label that T Mobile has emailed you to the outside of the box.
Can you redeem gift cards at Academy?
Customers can’t redeem gift cards unless mentioned by the state law and Academy can’t replace any lost, stolen or altered gift cards. In various states, gift cards with a balance less than a certain amount are redeemable for cash – customers can look at their state law for more information.
How long does it take to get a refund from T Mobile?
It may take up to 30 days, for you to receive the refund in your account. Type of payment. The Number of days you will get a refund in: Refund and Credit Policy. Credit card/debit card. 30 days. T Mobile provides the refund in form of original mode. Paypal. 30 days.
How long does it take to return a device?
Return a device or accessory within 14 days of the purchase date of the original device. Return the device with your receipt, in its package, with all contents undamaged and in good working condition, with no material alterations to the device’s hardware or software. Returns must be made at the store where the device was purchased.
Is a device upgrade refundable?
Return policy is for new device activations only. Device upgrades are non-refundable and non-returnable, but may be covered by a limited manufacturer's warranty, if applicable. There are no returns, refunds, or credits for any other item not listed above.
What happens if you pay out of pocket on a jump on demand?
If you paid anything out of pocket at the time of purchase, the $50 will be deducted from your refund. If you didn’t pay anything up front, like on a Jump on Demand lease, you’ll owe that $50. Tablets will get hit with a $75 restocking fee instead of the $50 fee on phones, so keep that in mind if you’ve picked up a cellular enabled tablet ...
How long does it take to return a box of ice cream?
It must be in good working order without damage, and you have to have the original box and everything inside of it. It has to be in the two week (14 days) return period. They also ask you to have the original receipt, but I’ve had success without it.
eSIM Activation Now Available Online Through My T-Mobile - Contact with Customer Care no Longer Required to Activate eSIM
I just went to do a SIM swap - and I see that the online interface now gives a choice of activating a regular SIM or an eSIM. This means that it is now possible to activate an eSIM (at least on postpaid) without any contact with a T-Mobile agent.)
My team in the Team of experts are suffering
TEX agent here, just a regular person but I'm on the verge of quitting.