How do I complete a return with T-Mobile?
If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail. Use the Store Locator to find a T-Mobile store near you.
Will I get a return label to ship my Device?
We'll send you a prepaid return label to ship your device back. Don't worry about a shipping address. Our prepaid return label has that covered! Labels usually arrive in your email within 24 hours. If you don't see it, check your folder such as junk or spam.
How do I cancel my T-Mobile Internet service?
The internet service cuts out all the time and you have to repeatedly restart the modem. If you want to cancel service, good luck! You cannot return in-store. You cannot get any answers or cancel with T-Mobile customer service.
How do I ship a T-Mobile phone?
Print the label, and attach it to your shipping box. If you can't print it, a T-Mobile store or print shop can help. All you'll need to do is pack up the device, and drop it in the mail or take it to a UPS store.
How do I return something to T-Mobile?
Return your deviceReturn your device at any T-Mobile store within 14 days.A restocking fee will be charged for the return.Bring proof of purchase such as an emailed or printed receipt.Bring the device, USB charging cable, and any accessories you'll need to return.
How do I return my T-Mobile Internet box?
Return through the mailTo begin this return process, contact us. If you're a T-Mobile for Business customer, request a call instead.We'll send you a prepaid return label to ship your device back. ... All you'll need to do is pack up the device, and drop it in the mail or take it to a UPS store.
How do I get a return label from T-Mobile?
Go to the Account Order Status page to: See your trade-in accepted value. Print the trade-in return shipping label(s)....Locate and print your labelSelect Account.Select the trade-in line.Select Check Order Status.Select Print shipping label.
How do I cancel my T-Mobile Internet and return?
Cancellation guidelinesOnline at t-mobile.com/guestpay (you'll need your account number – located at the top right corner of your bill)T-Mobile store.Mail (Address details are on the Pay your T-Mobile bill page)Call 1-877-453-1304.
How do I get my 5G home Internet back?
What's the 30-Day Satisfaction Guarantee with 5G Home or 5G Home Plus?Cancel 5G Home or 5G Home Plus within the first 30 days of service.Return the equipment within 30 days from the date of cancellation. Contact us at 800-922-0204 for a return shipping label and box. Learn more with our Home Internet Terms of Service.
What is T-Mobile's return policy?
T-Mobile retail location T-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
How do I return my phone to Assurant?
Once received, simply follow the instructions below:Complete the "FROM" section of the enclosed USPS Prepaid Mail Label/Envelope.Place the device (together with battery) into the envelope and seal it.Place the sealed envelope in your home mailbox or any official U.S. Post Office mailbox.More items...
Can you return a Mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
What is T-Mobile Internet speed?
T-Mobile 5G Home Internet customers see typical download speeds between 33-182 Mbps, which is great speed for streaming video, surfing the web, working from home and most types of online gaming. Speeds can vary depending on location, signal strength and availability, time of day, and other factors.
Can you cancel T-Mobile internet at any time?
You can cancel your T-Mobile home internet service over the phone. T-Mobile asks that you schedule a call with a service provider in order to go through the cancellation process. You can set up a call through the T-Mobile app or call support at (877) 453-1304 in order to speak to someone.
Does T-Mobile have a termination fee?
Get a new phone and we'll pay off your current phone and service contracts – up to $650 per line or $350 in early termination fees, via virtual prepaid card and trade-in credit.
Does T-Mobile charge a cancellation fee?
If you only recently signed up for T-Mobile's service and are leaving due to problems with coverage, T-Mobile has a 30-day money-back guarantee that allows you to return your devices and cancel your plan without any restocking fees or charges for the service.