If you ordered your gateway online you have to return it the same way. If you ordered your gateway from a local brick & mortar store you can return it to the store. Sounds like you may have ordered it online so you will need to contact the T-mobile home internet help tech’s online. And they will send you a return label.
Full Answer
How do I Return my T-Mobile Home Internet?
Sounds like you may have ordered it online so you will need to contact the T-mobile home internet help tech’s online. And they will send you a return label. At least that is what happened to me.
What is T-Mobile's return policy?
T-Mobile retail location T-Mobile will gladly assist you with your Returns. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
Can I cancel T-Mobile Home Internet service?
If you are considering getting the T-Mobile home internet-DON’T DO IT! The customer service is deplorable. The internet service cuts out all the time and you have to repeatedly restart the modem. If you want to cancel service, good luck! You cannot return in-store. You cannot get any answers or cancel with T-Mobile customer service.
Is T-Mobile Home Internet any good?
If you are considering getting the T-Mobile home internet-DON’T DO IT! The customer service is deplorable. The internet service cuts out all the time and you have to repeatedly restart the modem. If you want to cancel service, good luck!
Can I return my T-Mobile home internet?
Coverage device returns are free of shipping and restocking charges. Return your device promptly. If we don't receive your device within 30 days of starting the return, you will be charged a non-return fee. Our return center will check the condition of the device when we receive it.
How do I cancel my T-Mobile internet and return?
Cancellation guidelinesOnline at t-mobile.com/guestpay (you'll need your account number – located at the top right corner of your bill)T-Mobile store.Mail (Address details are on the Pay your T-Mobile bill page)Call 1-877-453-1304.
Can you return T-Mobile gateway to store?
If you ordered your gateway from a local brick & mortar store you can return it to the store. Sounds like you may have ordered it online so you will need to contact the T-mobile home internet help tech's online. And they will send you a return label.
How do I get a return label from T-Mobile?
Go to the Account Order Status page to: See your trade-in accepted value. Print the trade-in return shipping label(s)....Locate and print your labelSelect Account.Select the trade-in line.Select Check Order Status.Select Print shipping label.
Can you cancel T-Mobile internet at any time?
You can cancel your T-Mobile home internet service over the phone. T-Mobile asks that you schedule a call with a service provider in order to go through the cancellation process. You can set up a call through the T-Mobile app or call support at (877) 453-1304 in order to speak to someone.
How do I cancel T-Mobile internet?
If you need to remove a line from your account, you'll want to Community-2153 and speak with our Customer Care team. They'll have access to your account and can make the changes needed to take that line off of your plan.
How do I get my 5G home internet back?
What's the 30-Day Satisfaction Guarantee with 5G Home or 5G Home Plus?Cancel 5G Home or 5G Home Plus within the first 30 days of service.Return the equipment within 30 days from the date of cancellation. Contact us at 800-922-0204 for a return shipping label and box. Learn more with our Home Internet Terms of Service.
What is T-Mobile's return policy?
T-Mobile retail location T-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
How do I return a package to T-Mobile?
Bring proof of purchase, such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return. If you're unable to go to a store, begin the return process by using the chat bubble or calling Customer Care at 1-800-937-8997.
Can I return my phone to T-Mobile after 14 days?
T-Mobile allows up to 14 days to return a phone purchased at a store and 20 days if it was purchased online or over the phone. You must return everything that came with the device, except SIM cards. Before returning, make sure to clear out all personal data from the phone.
What is T-Mobile Internet speed?
T-Mobile 5G Home Internet customers see typical download speeds between 33-182 Mbps, which is great speed for streaming video, surfing the web, working from home and most types of online gaming. Speeds can vary depending on location, signal strength and availability, time of day, and other factors.
How do I call T-Mobile?
(800) 937-8997T-Mobile / Customer service