Can I Exchange My Phone at T-Mobile? T-mobile exchange policy allows you to exchange any kind of product within 14 days of the purchase. The item that you wish to exchange must be in its original package with a purchase receipt, with all contents, undamaged and in good working condition.
Full Answer
What is T-Mobile’s return&exchange policy?
To see the return policy applicable for your Device or accessory, select how you made your purchase below. In the store: T-Mobile retail location; Authorized third-party dealer . On the phone: New sale and activation; Upgrade . Online: New sale and activation; Upgrade . In the store: T-Mobile retail location. T-Mobile will gladly assist you with your Returns. You can return or …
What is the return/exchange policy for devices?
23/10/2017 · T-Mobile hopes you don’t need to return your phone or a newly purchased service line, however, they understand these things can happen. Did you purchase your device in the T-Mobile store or an authorized third party dealer? If so, the return or exchange must be done within a max of 14 days after the device was purchased or leased. Some ...
Do I need to return my phone to T-Mobile?
Back up your device and remove personal information from the phone. We can help you with this, too. You have 14 days to pick up the device, or the exchange will be canceled. You must bring a photo ID and the defective device to the store. The device will be inspected in the store for damage. This prevents unexpected fees. Once a Mobile Expert takes your device, you can't be …
How do I get a replacement phone from T-Mobile?
08/02/2022 · Contact T-Mobile at 1-877-401-2215 and explain whether you want to cancel a service or return/exchange a device. Fill out a Return Form and include proof of purchase in the return package.
What is T-Mobile's exchange policy?
T-Mobile will gladly assist you with your Returns. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
How long do you have to return a phone to T-Mobile?
14 daysYou have 14 days to return a device purchased at a store. You can go to any T-Mobile store to return a device. A restocking fee may be charged for the return. Bring proof of purchase such as an emailed or printed receipt.
Will T-Mobile take a cracked phone for trade in?
Repair or replace a damaged device No matter how careful you are, accidents happen. Screen damage and liquid damage are not covered under the warranty, so T-Mobile can't exchange devices with this damage.
Can you upgrade a damaged phone T-Mobile?
If a device is damaged and does not pass inspection at trade-in, you must file a claim for the damaged device through Protection<360>® and pay the deductible or any processing fee to replace it before a trade-in for an upgrade can be initiated.
What happens if I don't return my damaged phone to T-Mobile?
If we don't receive your device within 30 days of starting the return, you will be charged a non-return fee. Our return center will check the condition of the device when we receive it. If it's damaged beyond normal wear and tear or is missing parts, you will be charged a damage fee.
What happens if I dont return my phone to T-Mobile?
5 replies. You will be charged the remaining balance owed on the device. Alternatively, you could take it in to a T-Mobile Store and have them send it in for you so you don't miss the cutoff for it to be returned.27-May-2020
Can I trade in a phone Im still paying off?
Yes, you can, here's why… When you sign up for a service term or monthly installment plan, your carrier extends you a line of unsecured credit. As a result, the carrier cannot repossess your phone, and you can sell your phone, even if you still owe money on it.
Can you trade in a phone with a small crack?
It can only be recycled for free. The trade in value for Apple goes to nothing if there's a crack. Some phones still have a resale value even with damage but that is usually a much newer model and depends on the extent of the damage. Apple began accepting trade-in of damaged devices over two years ago.31-Jul-2019
How does trade in phone work?
How Do Trade-Ins Work? Trade-ins are really simple; you take an old device to a retailer and exchange it for either cash or store credit. The value that your old device gets can be adjusted in a new device that you are about to buy. This way, you can buy a more expensive phone.06-Jun-2020
Does T-Mobile have a buyout program?
Get a new phone and we'll pay off your current phone and service contracts – up to $650 per line or $350 in early termination fees, via virtual prepaid card and trade-in credit.
Does T-Mobile have free upgrades?
T-Mobile announced on Wednesday that it will upgrade all existing postpaid phone plan customers to unlimited plans for free.07-Apr-2021
How do I know if I'm eligible for an upgrade T-Mobile?
T-Mobile users may check whether they are eligible for an upgrade by signing into their My T-Mobile account and selecting "Upgrade Phone". The carrier may allow you to buy a discounted phone as early as 12 months after your last upgrade, but only as long as you meet its conditions.22-Nov-2012
Who is eligible to trade in a device?
New or current T-Mobile subscribers with a qualifying transaction, which includes new activations, add-a-lines, or upgrades with a device purchase...
How do I trade in my old device?
Using the tool above, get an estimate for the value of your device before completing your upgrade. Just tell us the make, model, and condition of y...
Why should I trade in my old device?
When you trade in your old device, it's a win-win for both you and T-Mobile. A device trade-in provides you some initial credit to help with a new...
Can I trade in a device without an estimate?
If you can't get an estimate for your device, then no trade-in value is available for it. To trade in a device, you must verify that it has some va...
How many devices can I trade in?
You can trade in one device per active line per month at the time you upgrade or activate a new line of service. See our Device Recovery Program Te...
I changed my mind. Can I get my old device back?
Device trade-in transactions are final. After you accept the trade-in credit and send us your phone, you cannot get it back.
How is the Early Termination Fee reimbursement different than the Device Payment Plan reimbursement?
An Early Termination Fee (ETF) is charged when you leave your former carrier while still under contract. T-Mobile will reimburse your early termina...
Do I have to trade in the device financed with my former carrier in order to qualify for the Device ...
Yes, to qualify for the reimbursement, you must trade in the device that corresponds with the Device Payment Plan with your former carrier.