T-Mobile allows up to 14 days to return a phone purchased at a store and 20 days if it was purchased online or over the phone. You must return everything that came with the device, except SIM cards. Before returning, make sure to clear out all personal data from the phone.
Full Answer
Does it cost money to switch phones on Tmobile?
Trade-in your old device and we’ll pay it off up to $650 via trade-in credit and virtual prepaid card when you switch to T-Mobile and get a new device. Eligible device trade-in, new device purchase, qualifying credit, port-in from eligible carriers, and qualifying service required. See full terms Still have device payments?
What phones are available for T Mobile?
The best T-Mobile phones:
- Samsung Galaxy S21 series — flagship. Samsung’s shiny new Galaxy S21 devices obviously sit at the top of this list of the best T-Mobile phones.
- Samsung Galaxy Note 20 series — flagship. The Samsung Galaxy S lineup may be more popular, but more demanding Samsung fans will prefer the Samsung Galaxy Note 20 smartphones.
- Apple iPhone 12 series — flagship. ...
Does T Mobile Fix phones?
That said, smartphones aren’t unbreakable, and sooner or later, chances are that you’ll need to have one repaired. You now have yet another place to fix your phone, as T-Mobile announced on Thursday that it will offer same-day, in-store repairs starting November 1st, 2021.
How do I get my T Mobile rebate?
Follow these steps to claim your rebate:
- Visit the MetroPCS online rebate site
- Make sure you have a digital copy of all required documents (either scanned or photo)
- Complete all required information
- Keep copies of your rebate documents
Does T-Mobile have a phone return policy?
Return your device at any T-Mobile store within 14 days. A restocking fee may be charged for the return. Bring proof of purchase such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return.
How do I return a broken T-Mobile phone?
Return to a T-Mobile storeYou can return the device to a store only if you haven't started a return order yet. ... Use the Store Locator to find a T-Mobile store near you.Bring the device, all accessories, and any original content with you when you head to the store.
Will T-Mobile give me a replacement phone?
Complete an exchange in-store After diagnostics and troubleshooting have been completed, the Expert will order a replacement device that will be sent to the T-Mobile store of your choice. We will notify you when the device arrives at the store.
Does T-Mobile have a 30 day return policy?
Within the first 30 days of service You can simply return your device. You'll receive a full refund on your service and device cost, with no strings attached.
Can you upgrade your phone if it's cracked T-Mobile?
If a device is damaged and does not pass inspection at trade-in, you must file a claim for the damaged device through Protection<360>® and pay the deductible or any processing fee to replace it before a trade-in for an upgrade can be initiated.
How do I return a damaged device to Assurant?
How do I return my damaged device?Complete the "FROM" section of the enclosed USPS Prepaid Mail Label/Envelope.Place the device (together with battery) into the envelope and seal it.Place the sealed envelope in your home mailbox or any official U.S. Post Office mailbox.More items...
Does T-Mobile replace phones for free?
T-Mobile will replace phones for free as support ends for older models.
Can I exchange my broken iPhone for a new one?
Yes – although whether Apple will accept the bargain, and the size of the discount you'll get off the replacement, depends on the degree of damage. Apple has announced that it will start to accept damaged iPhones in part-exchange when selling new ones.
How can I get a free replacement iPhone?
0:0212:00Say these 3 words to Apple, to get a FREE Replacement! - YouTubeYouTubeStart of suggested clipEnd of suggested clipThis is one year from the moment you bought the product which means that if that product breaksMoreThis is one year from the moment you bought the product which means that if that product breaks within that year at no fault of the user. The manufacturer.
Can you return a Mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
Can you return an iPhone after opening it?
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
How long do you have to return a phone?
You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:
How to return only one phone?
If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.
How to return a phone that you bought online?
To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.
What charges do you pay when cancelling a phone service?
Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.
Do you have to return a device with a promotional offer?
The device must be in its original packaging with all original contents, undamaged, with no alterations to its hardware or software, and in good working condition. All additional accessories or items you received as part of a promotional offer must also be returned with the device.
Does T Mobile cover shipping in the original box?
Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.
Return to a T-Mobile store
You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.
Return through the mail
To begin this return process, contact us. If you're a T-Mobile for Business customer, request a call instead.
How to get a return label from T Mobile?
To start the return and get your return label, you need to call T Mobile at 1-800-937-8997. To ensure that the return is properly processed, you need to securely pack returns to prevent damage during shipment. Further, attach the prepaid shipping label that T Mobile has emailed you to the outside of the box.
How long does it take to get a refund from T Mobile?
T Mobile Return Policy offers you a refund through the original mode of payment. It may take up to 30 days, for you to receive the refund in your account.
How are refunds issued?
How are refunds issued?#N#Customers will receive cash for cash and check purchases; cash refunds require an original purchase receipt of the product to be returned.#N#In case of credit/debit card, the refunds will be made into the appropriate card used for payment while making the purchase.
What happens if you can't verify your purchase?
If they are unable to verify your purchase, you will be given a merchandise credit of equal to the lowest priced item sold within the last 90 days or even exchange for the merchandise. Customers are required to present a valid government ID proof to make a return without purchase receipt.
How long does it take to return a SIM card?
However, if you made the purchase through online mode, you need to return the product within 20 days. Before returning the products just a keep few things in mind: If some accessories came with the package, you need to return them too (sim cards are an exception).
What is T Mobile?
T Mobile is the brand name of German telecommunications company Deutsche Telecommunications AG. If you are not satisfied with the purchase, T Mobile Return Policy gives you the full freedom to return any of its purchases to its stores or through the mail, without any issue.
Can you return a gift receipt to Academy?
You can also return your merchandise in case you have a valid gift receipt; Academy will credit the refund of the purchase price in the form of a merchandise credit or else you can even exchange your merchandise with another product.
How long does it take to return a device?
Return a device or accessory within 14 days of the purchase date of the original device. Return the device with your receipt, in its package, with all contents undamaged and in good working condition, with no material alterations to the device’s hardware or software. Returns must be made at the store where the device was purchased.
Is a device upgrade refundable?
Return policy is for new device activations only. Device upgrades are non-refundable and non-returnable, but may be covered by a limited manufacturer's warranty, if applicable. There are no returns, refunds, or credits for any other item not listed above.
Pack and return defective device
Your replacement package includes return shipping materials so you can send us your defective device. If you can't locate the prepaid return shipping label, contact us.
Find out what happens after you return your defective device
We’ll check your device for warranty eligibility. If the device has liquid or physical damage, we’ll bill you the full replacement value for the device.