Is 611 a customer service?
If you need to get in touch with T-Mobile's customer care or technical support, simply dial 611 from your T-Mobile phone, or call the number below. T-Mobile's customer care is available 24/7!
How do I speak to a live person at T-Mobile?
How to contact your Team of Experts:Call us. Simply dial 611 from your T-Mobile phone or use the T-Mobile app to give us a call.Message us. Send a message to your Team of Experts in the T-Mobile app, My T-Mobile, or Apple Business Chat.We'll call you.
What is the one 800 number for T-Mobile?
You can pay your bill online, or by phone at 1-877-453-1304.
What is tmobile 411 number?
directory assistance411 directory assistance allows you to reach a live operator for directory assistance from your T-Mobile phone. To connect, dial 411, and send the call. Each 411 call costs up to $2.99, plus talk time for prepaid plans.
How do you talk to customer service?
Maintaining a consistent toneThink of tone on a spectrum. Take the examples above: “Anything else?” and “What else can I help you with?” ... Use positive language. ... Be brief but not brusque. ... Reply in a timely manner. ... Always use your customer's name. ... Talk their talk. ... Be careful with jokes. ... Create a support style guide.More items...•
How can I talk to 3 customer service?
Call usPersonal customers. From your Three phone. 333. From any other phone. 0333 338 1001. From abroad. ... Mobile broadband customers. From your Three phone. 500. From any other phone. 0333 338 1003. From abroad. ... Business customers. From your Three phone. 337. From any other phone. 0800 033 8033. From abroad.
How do I check my T-mobile bill?
7.6923076923076925%To view your current bill and your bill highlights, follow these steps:Go to the Home screen. To open the menu, swipe up or down on the screen.Choose T-Mobile.Choose T-Mobile.Choose BILL.Under Here is your statement, your current bill total is displayed.Scroll down. ... Scroll down.More items...
Is T-Mobile owned by AT&T?
In a stunning move, AT&T has acquired T-Mobile USA for a whopping $39 billion from Deutsche Telekom.
What is involved in customer service?
Customer service is the act of providing support to both prospective and existing customers. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support.
What is *# 62 code used for?
*#21# - By dialling this USSD code, you would get to know if your calls have been diverted somewhere else or not. *#62# - With this, you can know if any of your calls - voice, data, fax, SMS etc, has been forwarded or diverted without your knowledge.
Does 411 still exist?
A company spokesman said, “As other search engines have become more widely used in recent years, we are ending support for wireless 411 on Nov. 1. The 411 service will remain available at a pay-per-use rate via landline.”
What happens when you dial 411?
What is the 411 service? The 411 service allows you to obtain the addresses and phone numbers of individuals and businesses entered in the phone directory at all times. This number also offers you information on the weather, movie show-times, or road maps.
What is Team of Experts?
Team of Experts is a radical re-invention of the old, broken customer service model. Now, postpaid customers have a dedicated team of highly-traine...
Who is eligible for Team of Experts support?
All T-Mobile postpaid customers are assigned to a Team of Experts.
Is Team of Experts available to T‑Mobile for Business customers?
Absolutely. All T-Mobile for Business customers are assigned to a Team of Experts.
Do I have to pay extra for Team of Experts support?
Not a penny. Team of Experts is included for free with all T-Mobile postpaid accounts.
Is Team of Experts available 24/7?
Your Team of Experts is typically available 24 hours a day, 7 days a week. However, due to recent COVID-19 guidelines, we're temporarily adjusting...
How do I contact my Team of Experts?
Simply dial 611 from your T-Mobile phone, or use two-way messaging on MyT-Mobile.com, via the T-Mobile App, or iMessage through Apple Business Chat...
How do I get to my Team of Experts if I don't call from my T-Mobile phone?
If you call our toll-free number (1-800-937-8997) from a different phone, just enter your T-Mobile phone number when prompted and we'll route you t...
What if I want to use your automated system?
When you call customer care, you’ll have the option to use the automated system if you prefer.
Will talking to my Team of Experts result in a longer wait time?
Wait times may vary based on call volume but there is an option to have your team call you back, so you don't have to wait on the phone.
How can I see who's on my Team of Experts?
Just log in to the T-Mobile App or MyT-Mobile.com to see a photo of your team.
Your dedicated team of highly trained experts is here to help with next-level customer care. No bouncing from rep to rep. No BS. Just real help from real people, on your terms
Your dedicated team of highly trained experts is here to help with next-level customer care. No bouncing from rep to rep. No BS. Just real help from real people, on your terms.
Call us
Simply dial 611 from your T-Mobile phone or use the T-Mobile app to give us a call.
Message us
Send a message to your Team of Experts in the T-Mobile app, My T-Mobile, or Apple Business Chat.
We'll call you
Schedule a time in the T-Mobile app or My T-Mobile to have your team call you.
Get the app
Download the T-Mobile app to get in touch with your Team of Experts on your terms.
Excellent Service
I changed from Sprint to TMobile and very happy I did. My experience with Sprint was poor in the last couple years. The TMobile Rep in the store made a smooth transition. She really knew her business. Not only did I get a new phone but I got the IPad as well.
good luck
Tried to find a t mobile store. All listed are radio hacks. I mean radio shack. And wal mart. Is there such a thing has a t-mobile store. Almost was going to switch then read all the reviews from multiple sites. ALL SAY DONT DO IT.
Customer service
Possibly the worst customer service ever!! Unprofessional, clueless, bad attitudes!! There should be unannounced visits and audits made to all stores . The Nogales store is the only one available, so I am switching companies rather than dealing with the incompetent "representatives" at this store. Horrible experiences there.
Customer service
Possibly the worse customer service ever!! Unprofessional, clueless, bad attitudes!! There should be unannounced visits and audits made to all stores . The Nogales store is the only one available, so I am switching companies rather than dealing with the incompetent "representatives" at this store. Horrible experiences there.
t-mobile stinks
If I wasn't leaving for sea tomorrow i'd drop this piece of crap company like a bag of dirt
ghastly
T mobile sucks, i have contacted them several times do to my phone opening apps, freezing, battery and phone getting hot, no signal.
having trouble with insurence claim
your company has just told me on a web site that my cracked screen wasn't going to be able to be replaced. that my insurance doesn't cover cracked screens. well I wonder if when I split my hand open on the damn screen and sue your ass then maybe you think my insurance will cover it then. thanks for nothing.
How to contact T Mobile?
To do so, open the T-Mobile mobile app (available for iOS and Android), tap 'More' on the bottom navigation bar, tap 'Contact Us,' tap 'Call team,' ...
What time does T Mobile call?
Team of Experts is typically available 24/7, but it’s currently limited to 6 AM - 2 AM CT, Monday - Sunday, due to ongoing COVID-19 guidelines.
Does T Mobile have an email?
Users can also send attachments by tapping the paperclip icon, which can be incredibly helpful when getting technical support. While T-Mobile doesn't have a public email account for inquiries, the chat feature in the T-Mobile app is just as good (if not better). Next: How T-Mobile's 5G Home Internet Works.
Does T Mobile have a chat feature?
T-Mobile will save that info and then call back at the chosen time — it's that easy! For folks that prefer chatting/texting instead of talking on the phone, the T-Mobile app also comes with a built-in chat feature. After opening the app, tap the chat icon towards the top-right of the screen (next to the search icon).
T-Mobile USA - No customer service, no technical support, no help in store
It seems every year my phone uncharges and I made to get a new one:all of the sudden the last year I can't get help from customer service over the phone, I can't get help from technical support, I'm constantly being disconnected, I'm given wrong phone numbers to call, I went to the store to have my phone fixed and was made to buy a new phone that doesn't....
T-Mobile USA - My bill
I decided to make a switch from T-Mobile due to your incompetent not only customer service people but your Supervisors as well your customer service Angelica kept me on hold Sunday night for 1 and 1/2 hours and never could find a s7upervisor that was busy Tonight 2/22/2022 I called again and have been on hold over 2 hour waiting for a supervisor again....
T-Mobile USA - Fraudulent account
I have been in touch with T-Mobile for 3weeks about a fraudulent account opened in my name. Every single time I have called I have been transferred from one person to another. They open an investigation into my concern and are aware of this illegal account but yet have not closed this criminal account.