Receiving Helpdesk

somfy garage door no power

by Katelyn Hermiston Published 4 years ago Updated 2 years ago

Is Somfy the best choice for my garage door?

Hi folks – I share the same frustration as the rest of you with Somfy. The installer who fitted our garage door praised Somfy as the best at the time of fitting but now does not want to try and fix the problem but replace it with a new system costing over £500.

What does the flashing light on my Somfy garage door mean?

The light flashes when your Somfy garage doors or gates are moving to alert those nearby. It is especially handy at night time. This works like a roller shutter, but is significantly heavier in construction.

How do I program my Somfy door?

3) Press button 1 (program) LH side of Somfy (looks like little cube with central rubber button) for 3 seconds and immediately Led 1 (the normal one you see through the cover) lights green, hit the rubber safety edge on the bottom of the door upwards – hard (as though the bottom of the door has hit an object).

What should I do if my Somfy motor is defective?

Run the above tests before you conclude that your Somfy Motor is defective. Other motors used for blinds and shutters are 12V and have a transformer as a power supply. To reset this motor press and hold the program button for 10 seconds.

Why is my electric garage door not working?

To summarize, if you're having trouble with your garage operator, it's probably either unplugged or it may have blown a fuse. You can plug the cord back in or have a professional service reset your fuses. The issue could even be due to a faulty outlet.

Why is my garage opener not working?

Make sure the opener is plugged in and the garage circuit breaker is in the correct place. Make sure your door has not been manually locked by mistake. Replace the batteries of the keypad or remote control. Confirm that you're within the recommended range and position when using garage door remotes.

Does the Somfy remote have a battery?

Using a small screwdriver loosen the screws on the reverse side of the remote control and remove the back cover. 2. Replace the battery with one 2430 Lithium 3V battery. 2.

How do you reset a Somfy garage door?

1:164:06Now to end that programming procedure you just press the button and hold it until the screen or thisMoreNow to end that programming procedure you just press the button and hold it until the screen or this blind. Goes up and down so when it moves up and down you basically close the memory.

Is there a fuse in a garage door opener?

This component is an essential part of inspecting if your garage door opener is malfunctioning. A fuse is an essential part of an electrical circuit. To put it simply, this safety feature is what protects your garage opener if there's something faulty within the circuit.

Is there a reset button on garage door openers?

Resetting Newer Openers To reset the system, you will need to locate the button on the motor that reads “Learn” or “Home.” In many cases, this button will be located on the same side as the device's antenna and next to an LED. LED colors range by brand and model.

How do I change the battery in my Somfy garage door remote?

0:031:58Take the cover off in here at the 23.6 volt IE batteries remove the batteries. Put the new batteriesMoreTake the cover off in here at the 23.6 volt IE batteries remove the batteries. Put the new batteries back in.

How do you change the battery in a Somfy?

1:343:14But what you want to do is go up in the top and then just push. It. Through where you can reach itMoreBut what you want to do is go up in the top and then just push. It. Through where you can reach it and it will come right out the bottom push it a little bit. More. Take that out.

How long do somfy rechargeable batteries last?

The battery life is about 9 months for the 2600mAh type of battery that is used in the Sonesse 30 2Nm and Altus 28 1.5Nm type of motors.

How do I reset my somfy battery motor?

0:061:21Now you need to reset it by pressing this button here so it's located next to the wires. You need toMoreNow you need to reset it by pressing this button here so it's located next to the wires. You need to press it and hold it until the motor has moved up and down three times.

Where is the reset button on Somfy motor?

0:452:05You need a pen to press the prog button which is on the back and I need to be able to take the motorMoreYou need a pen to press the prog button which is on the back and I need to be able to take the motor off power so to plug it in and out. Which will be starting with.

How do you troubleshoot Somfy?

1:112:11Product try to reset the motor to factory mode unplug it for two seconds plug. It back in for 10MoreProduct try to reset the motor to factory mode unplug it for two seconds plug. It back in for 10 seconds. Unplug it for two more seconds. And then plug it back in.

How do I reset my garage door opener?

0:532:09You push the learn button again. The LED light will come back on. When you push the button the lightMoreYou push the learn button again. The LED light will come back on. When you push the button the light will flash.

How do you manually reset a garage door?

Below are some simple instructions so you know exactly how to quickly reset your garage door.Door Must Be in Down Position. ... Pull the Emergency Release Cord. ... Manually Move the Garage Door and Return to Down Position. ... Pull the Emergency Release Cord Toward the Door. ... Re-connect the Trolley to the Opener Carriage.

How do I reset my garage door?

0:000:55And press and hold the enter button. The main drive unit should give you some indication that it'sMoreAnd press and hold the enter button. The main drive unit should give you some indication that it's reset. So now all that's left to do is try your new code. Now remember to stay clear of the doors.

Why is my garage door chain not moving?

If the motor inside your garage door opener sounds like it is turning, but the belt, chain or screw is not moving, you may have a broken or defective part inside the motor itself. If this is the case, you will want to call a trained service technician to repair the door opener.

How Do Electric Garage Doors Work?

Electric garage door come in a few different forms, but generally consist of a motor and a drive system to automatically open and close the door....

Are Electric Garage Doors Secure?

Electric garage doors are very secure and offer additional security features over manual door. Speak to a Somfy dealer today to learn more

Can I add an Electric Motor to my Existing Garage Door?

Yes you can add an electric motor to an existing garage door. Find out more in our help me choose guide here .

How to Control Electric Garage Doors?

Our electric garage doors can be controlled via a wall switch remote, app or add a smart hub for voice control. Find out more here .

Can I Open an Electric Garage Door Manually?

Most electric garage doors offer manual operation, Somfy also offer door motors with a back-up battery incase of power loss. Find out more here .

What to do if no power is available?

Plug another known good 120VAC device into the outlet to verify if there is power available. If there is no power found at the outlet, check that the circuit breaker has not tripped or the possibility that the electrical outlet is controlled by a light switch. If no power is found at the outlet it is recommended to contact a local electrician ...

Can I use a switch to power a garage door opener?

It is not recommended to use a switch to power the garage door opener on/off as repetitive power cycling may damage the operator's receiver logic board. An alternate method to test an electrical outlet is with a 3-Wire Receptacle Tester or Voltmeter.

What happens if you don't have power on your shutter?

When there’s no power running through the motor, the reset sequence will not work. It is easy to check whether there’s power running through the motor if you have more than one blind or shutter.

How to check if a motor is in factory settings?

How to Test Whether Your Motor Is in Factory Settings. Step 1. Press the up and down button simultaneously. Step 2. The motor will jog once (it moves up and down). This means the motor is in the right settings and you can’t reset it. You can now program the motor. 2.

What to do if your blinds are not working?

Check the power source connection to check if all blinds or shutters are working. Do a reset. If one blind or shutter isn’t working and you try to do a reset and the others are working, it could be a power issue. 3.

Can a Somfy motor be reset?

When you buy the Somfy Motor, you may want to test it. When you attempt to reset it, nothing happens. Coming straight from the manufacturer, all Somfy Motors are usually in factory settings. They can’t be reset.

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