If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps:
- Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station
- Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station
- Try connecting to http://172.27.35.1 in your browser
How to troubleshoot Ooma?
- Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station
- Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station
- Try connecting to http://172.27.35.1 in your browser
How can I reset the Ooma system?
- 8x8 Express: $12 per month (and 30-day free trial)
- X Series X2: $25 per month
- X Series X4: $45 per month
- X Series X6: $115 per month
Why is my Ooma offline?
To update your call preferences through My Ooma, follow these steps:
- Log into your My Ooma account and navigate to the Call Forwarding option under the Preferences tab.
- Set your Forwarding Mode to “All incoming Calls.”
- Check “Mobile App” from the list of incoming devices that you can ring. ...
- Save your changes.
Why is Ooma offline?
- The Ooma app is not running in the background
- App is installed and running on multiple devices
- Your device is in Do Not Disturb mode
- Your phone’s ringer is silenced
- Your phone does not allow notifications for the Ooma app
- Your device is in Battery Saver mode
- You do not have a subscription to Ooma Premier
Why is setup Ooma not working?
If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.
How do I activate my new Ooma?
During activation, you'll choose your phone number, set up your 911 service, and create your My Ooma account. The process generally only takes 5-10 minutes, so when you're ready to begin just grab your Ooma device and visit the activation page at http://www.ooma.com/activate/.
How do I setup my Ooma phone?
0:231:51How to Set Up Your Ooma Telo! - YouTubeYouTubeStart of suggested clipEnd of suggested clipBegin by locating the seven digit activation code printed on the bottom of the Telo. Then go to lumaMoreBegin by locating the seven digit activation code printed on the bottom of the Telo. Then go to luma comm / activate. And click on activate your new account here you will enter your activation. Code.
How do I connect my Ooma to my network?
Use the Ethernet cable included in the box to connect the TO INTERNET port on your Base Station to an open Ethernet port on your router.Then, use your phone cord to plug your analog phone or cordless base unit into the PHONE port on the Base Station.Finally, use the included AC adapter to plug in the POWER port.More items...
Where is the Ooma activation code?
The activation code can be found on the bottom of the Ooma device.
What is Ooma registration mode?
The system will audibly confirm that you are now in “Registration” mode. The Safety Phone will automatically register with your Ooma system. When the registration process is successful, you will hear a long beep. Continue to charge the Safety Phone for at least three hours until the status LED lights up solid blue.
How do I connect my Ooma to my cordless phone?
Just plug the adapter into the USB port on your Ooma Telo Base Station, link your mobile phone or headset, and you're ready to go!
How do I reset my Ooma base station?
Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.
What is my Ooma IP address?
Open a web browser on your computer and navigate to http://setup.ooma.com or http://172.27.35.1.
Does Ooma need a router?
If your current Wi-Fi router is combined with the ISP's modem, as in the diagram below, you will need to purchase a new router to use with Ooma Connect. Once you have determined which Wi-Fi router to use, you will want to connect it to the LAN port of the Ooma Connect base station, as outlined in this article.
What network does Ooma use?
Sprint 4G LTE nationwideThe Telo 4G Adapter uses the Sprint 4G LTE nationwide network. You can visit ooma.com/checkcoverage to check the level of coverage for your address.
Re: Can't access setup.ooma.com, nor configure wireless adapter
Connect a computer that has wireless disabled, if it has it, to the Home port on the Telo. Then connect to 172.27.35.1
Re: Can't access setup.ooma.com, nor configure wireless adapter
murphy wrote: Connect a computer that has wireless disabled, if it has it, to the Home port on the Telo.
Re: Can't access setup.ooma.com, nor configure wireless adapter
Is it a restricted beta or open to all? If available to all, how can we access it?
Re: Can't access setup.ooma.com, nor configure wireless adapter
This fix was rolled out. Your telo has the latest version now. As does your other unit. It's release 85343 for your telo type. Dial *#*#001 to hear the version.
Re: Can't access setup.ooma.com, nor configure wireless adapter
Tom B, Can you roll this fix to me as well? I am currently using the port forward method and it would be great to just check the box now since it has been fixed. Also. How would I then enable this properly? Check the box under Remote Admin. then click Update under Password Protected Area? Then delete the port forward entry?
Can I distribute my Ooma dial tone to all of the phone jacks in my house?
Under most circumstances, it is possible to distribute your Ooma dial tone to all of the phone jacks in your home. Before you get started, there are some safety precautions you should be aware of. For more information, please see our KB article.
How do I set up my Ooma device to work with a DVR or satellite unit that requires a phone line?
DVR and satellite boxes that require access to a phone line may be connected to your Ooma device. Your DVR or satellite box should be programmed to dial the *99 prefix prior to the destination phone number. This will signal to the Ooma device that the call should be optimized for the modem signals that will be sent by the connected device.
How do I install Ooma in a different location than my modem or router?
If your modem or router is located in place that’s inconvenient for your Ooma Telo Base Station or Phone Genie and your family telephone, don’t panic! Our Ooma Wireless adapter allows you to place your Ooma device anywhere in your home that has a wireless connection.