Receiving Helpdesk

setup.ooma.com not working

by Clifford Howell Published 3 years ago Updated 2 years ago

Why is setup OOMA not working?

If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.

How do I access my Ooma setup page?

Open a web browser on your computer and navigate to http://setup.ooma.com or http://172.27.35.1. Once you have completed this connection, you will be able to access the set up page to configure your system's settings.

How do I setup my Ooma phone?

0:231:51How to Set Up Your Ooma Telo! - YouTubeYouTubeStart of suggested clipEnd of suggested clipBegin by locating the seven digit activation code printed on the bottom of the Telo. Then go to lumaMoreBegin by locating the seven digit activation code printed on the bottom of the Telo. Then go to luma comm / activate. And click on activate your new account here you will enter your activation. Code.

How do I activate my new Ooma?

During activation, you'll choose your phone number, set up your 911 service, and create your My Ooma account. The process generally only takes 5-10 minutes, so when you're ready to begin just grab your Ooma device and visit the activation page at http://www.ooma.com/activate/.

How do I reset my Ooma base station?

Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.

How do I reset my Ooma Telo to factory settings?

Re: Telo Base Factory Reset To reset the telo handset press the red button for about 3 seconds until the handset turns off. Next press the 0 and left softkey while pressing the red button briefly to power back on. The handset is now reset.

How do I reconnect my Ooma?

Ensure that your Ooma Wireless + Bluetooth Adapter is plugged in all the way. Remove your adapter, reboot your Telo Base Station, and then re-insert the adapter. Move the Telo Base Station closer to your router or wireless access point to make sure it is not out of range.

How do I connect my Ooma to a new router?

Use the Ethernet cable included in the box to connect the TO INTERNET port on your Base Station to an open Ethernet port on your router.Then, use your phone cord to plug your analog phone or cordless base unit into the PHONE port on the Base Station.Finally, use the included AC adapter to plug in the POWER port.More items...

How do I connect my Ooma to my cordless phone?

Just plug the adapter into the USB port on your Ooma Telo Base Station, link your mobile phone or headset, and you're ready to go!

Where is the Ooma activation code?

The activation code can be found on the bottom of the Ooma device.

What is Ooma registration mode?

The system will audibly confirm that you are now in “Registration” mode. The Safety Phone will automatically register with your Ooma system. When the registration process is successful, you will hear a long beep. Continue to charge the Safety Phone for at least three hours until the status LED lights up solid blue.

How much does it cost to activate Ooma?

There's no monthly contract or long-term commitment to start using your Ooma home phone service. For just $9.99/month you can upgrade to Ooma Premier and enjoy an additional suite of advanced features like an instant second line and call blocking.

Can I distribute my Ooma dial tone to all of the phone jacks in my house?

Under most circumstances, it is possible to distribute your Ooma dial tone to all of the phone jacks in your home. Before you get started, there are some safety precautions you should be aware of. For more information, please see our KB article.

How do I set up my Ooma device to work with a DVR or satellite unit that requires a phone line?

DVR and satellite boxes that require access to a phone line may be connected to your Ooma device. Your DVR or satellite box should be programmed to dial the *99 prefix prior to the destination phone number. This will signal to the Ooma device that the call should be optimized for the modem signals that will be sent by the connected device.

How do I install Ooma in a different location than my modem or router?

If your modem or router is located in place that’s inconvenient for your Ooma Telo Base Station or Phone Genie and your family telephone, don’t panic! Our Ooma Wireless adapter allows you to place your Ooma device anywhere in your home that has a wireless connection.

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