A DC code error on a Samsung washing machine indicates that the washer is unable to spin due to a load imbalance. Correcting a DC error is as simple as redistributing the weight of an existing load, removing items to reduce the overall weight in the washer, or changing suspension rods (or shock absorbers).
Full Answer
Is there a recall on my Samsung washing machine?
This recall involves 34 models of Samsung top-load washing machines. The washing machines have mid-controls or rear-controls. Model numbers and serial information can be found on two labels affixed to the back of the machine.
What does error code DC mean on Samsung washer?
Samsung washer error code dC (door) The dC sign in the washing machine informs an owner about the problems with the door. Often, the error cause is not in the breakdown of devices. In fact, many owners use the appliance carelessly and inaccurate, especially when handling the door. Samsung washer error code dC (door)
What are my options if my Washer has been recalled?
Consumers with a recalled washer will be offered two easy choices as part of the recall program. The first option is a free in-home repair that includes reinforcement of the washer's top. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer.
How do I check if my Samsung washer is registered?
If you have registered your washer with Samsung, click For Registered Customers, and then enter the email address and phone number you used when you registered. Note: If your rebate form has expired, please continue by selecting the "For Returning/Registered Customers" tab. Enter your Email address and Phone number and select the "Check" button.
Possible dC error problems
When the dC code flashes on the Samsung washer display, some technical difficulties can arise:
How to identify a malfunction
If the Samsung device issues the dC error during washing, perform a simple diagnosis before calling a specialist.
Checking the electronics module
In Samsung washing machines, error “dC” on the display can report the electronic unit problems. Try to force the device to reboot, turning it off for a few minutes from the outlet. If this method also doesn’t help to remove the error, the problem is in the mechanism for locking the door.
What does a DC code on a Samsung washer mean?
A DC code error on a Samsung washing machine indicates that the washer is unable to spin due to a load imbalance. Correcting a DC error is as simple as redistributing the weight of an existing load, removing items to reduce the overall weight in the washer, or changing suspension rods (or shock absorbers).
Why is my DC code error?
A common cause of a DC code error is related to faulty or damaged suspension rods. Luckily, this is a low-cost and simple fix!
What does it mean when weight redistribution doesn't correct the DC error code?
If weight redistribution doesn’t correct the DC error code, it might be the case that the washing machine itself is not level.
How to check if water is level on top of machine?
If you don’t have a leveling tool, try using a glass of water or a measuring cup with lines to see if the water sits level on top of the machine.
Where is the peg on the washing machine?
Locate the peg in the corner of the washing machine where your surface is lowest (assuming it’s uneven), and spin the leg counterclockwise to raise it.
Can a Samsung washer spin barrel rotate?
Although Samsung washers have high volume capacities, it’s still possible to overload the machine leading to a DC error when the spin barrel can’t rotate.
When was Samsung washer recalled?
Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, ...
What is a rebate form for a recalled washer?
Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine.
What is Samsung rebate?
Samsung's exchange rebate is for consumers who prefer to exchange their washer instead of getting the repair. We are offering a rebate for customers based on the manufacture date and model of the recalled washer in exchange for the purchase of a new washer from Samsung or any other brand. Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount.
How many home label kits have Samsung mailed?
Samsung has mailed more than 2 million Home Label Kits to our known customers. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am – 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed. Q10.
Why does my washer top separating?
The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers.
How long is a washer warranty free?
The first option is a free in-home repair that includes reinforcement of the washer's top. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer.
How long does it take to repair a washer?
Our priority is to reduce any safety risks in the home. On average, it takes us 7 business days to complete the free in-home repairs once the appointment has been scheduled. If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturer’s warranty, regardless of the age of your washer.
Face to face Support
Whether your product is in warranty or out of warranty, we're here to help.
Sign Language support Service
Samsung has prepared a video chat service for people with hearing impairments sign language technical support service.
How to contact Samsung about recall?
Samsung toll-free at 866-264-5636 Monday through Friday from 9 a.m. to 6 p.m. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information.
Where to find model number on Samsung washing machine?
The washing machines have mid-controls or rear-controls. Model numbers and serial information can be found on two labels affixed to the back of the machine. The following model numbers are included in the recall depending on the serial number. Consumers should check with Samsung to see if their washer is recalled. Models.
Where to report dangerous products?
Report a dangerous product or a product-related injury on www.SaferProducts.gov.
Can a washing machine top detach?
The washing machine top can detach unexpectedly from the washing machine chassis during use, posing a risk of injury from impact.
Signs of The DC Error Code in Samsung Washing Machines
Possible DC Error Problems
- When the dC code flashes on the Samsung washer display, some technical difficulties can arise: 1. a user can’t close the hatch; 2. if the unit issues the DC error at the end of washing, the door can’t be unlocked; 3. the washing machine closes but the lock doesn’t work. Depending on the washing machine’s behavior, the problem can be both insignificant and difficult. The last one req…
How to Identify A Malfunction
- If the Samsung device issues the dC error during washing, perform a simple diagnosis before calling a specialist. For the initial equipment test: 1. make sure that the washing machine is tightly closed; 2. check the place between the hatch and the door for any obstruction. The point is that a foreign object may get stuck there and block the washing machine. In both cases, the answer is …
Checking The Electronics Module
- In Samsung washing machines, error “dC” on the display can report the electronic unit problems. Try to force the device to reboot, turning it off for a few minutes from the outlet. If this method also doesn’t help to remove the error, the problem is in the mechanism for locking the door. The table will help you to understand the meaning of the “Doo...