Receiving Helpdesk

safelite customer service

by Lucie Skiles Published 3 years ago Updated 3 years ago

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Is Safelite worth the money?

Is Safelite reputable? Yes, Safelite is a reputable auto glass company with a history that spans over 70 years. The company has an A+ rating with accreditation from the BBB. Safelite reviews from customers are mixed depending on the location–some stores receive high ratings on local review sites while others don't.

How long does it take for Safelite to repair a crack?

In many cases, the damage can be repaired by one of our trained technicians in less than 30 minutes. Can you guarantee that a chip or crack in my windshield that can be repaired will not become larger during the repair process? No.

Where is Safelite corporate office located?

Columbus, OHSafelite / Headquarters

How long does it take to replace a windshield?

between 30 and 60 minutesHow Long Does Replacement Take? Most windshield replacements, when done by a reputable company, can be done between 30 and 60 minutes.

Will my insurance go up if I claim for a windshield?

Does a windscreen claim effect your renewal premium? The majority of insurers won't increase your renewal premium if you make a claim for a windscreen repair or replacement. Just remember that there's always an exception to every rule and you might be the unlucky exception.

Can a 12 inch crack in windshield be repaired?

Roughly 80-85% of Windshield Chips and Cracks are Repairable So the short answer is that cracked windshields can indeed be repaired in many cases. Current windshield repair standards classify short cracks as less than 6 inches and long cracks as between 6 to 14 inches.

What company owns Safelite?

BelronSafelite / Parent organizationBelron is a vehicle glass repair and replacement group operating worldwide across 34 countries and employing over 25,000 people. Wikipedia

Who manufactures windshields for Safelite?

7, 2013 - AGC Automotive Americas, an industry leader and innovator in glass technologies, has entered into a license agreement with Safelite® Glass Corp., which allows Safelite to manufacture, distribute and sell replacement windshields under the AP Technoglass brand.

Who is the CEO of Safelite?

Thomas M. Feeney (Jul 1, 2008–)Safelite / CEO

What if it rains after windshield replacement?

Rain or water isn't an issue on newly replaced auto glass, so don't fret if there's forecast calls for a bit of downpour. In fact, a bit of moisture can actually help the adhesive cure faster.

What can you not do after windshield replacement?

The Ultimate Guide to Windshield Replacement AftercareWait before driving the car. ... Clear out the inside and outside areas of your vehicle. ... Crack a window open. ... Do not get rid of the retention tape. ... Avoid power washers or car washes in the meantime. ... Don't put unnecessary stress on the new glass.

How serious is a cracked windshield?

A cracked windshield is very dangerous. You can drive around with a small pitted spot on the windshield as long as it does not impair your vision, but a major crack can be very harmful. Cracked glass can shatter! This will create particles of glass that can blow in the face of drivers and passengers.

How long is Safelite warranty?

Under Safelite Autoglass's' nationwide lifetime warranty, automotive glass is warranted against defects in material or workmanship for as long as The User of Website own the vehicle in which the glass is installed so long as such defects are brought to the attention of Safelite within 30 days ...

Does Safelite use surveys?

Safelite may use Transcripts, Surveys and Recordings for purposes of performing or delivering a service to The User providing maintenance or support services to The User of company services for training and quality assurance purposes, for purposes of improving Company's services and for other lawful purposes.

Is Safelite a subsidiary of Berlon?

Safelite AutoGlass is an American company. Safelite AutoGlass is a wholly owned subsidiary. The company is a member of the Berlon US family of companies. Safelite AutoGlas was founded in 1947 in Wichita, Kansas.

Shops near you

You’ll find our MobileGlassShops™ and repair facilities in all 50 states.

Superior repairs

We’ll fix your glass using the best materials and back your service with our nationwide warranty.

Convenient windshield repair

We have shop locations in all 50 states for convenient, professional service.

Who can be a customer service representative at Safelite?

Our CSRs and Customer Advocates come from various professional backgrounds and bring their problem-solving skills to Safelite. If that sounds like you, we’re happy to find the right position for you!

Why work at Safelite?

Answer incoming phone calls and emails from customers, policyholders, insurance agents, and/or auto glass shops.

Why work at Safelite?

Our people come first. We hire smart, talented associates and give them what they need to succeed and grow. It's this philosophy and commitment that drives our culture.

The best replacement technology

6 million safety-conscious customers choose Safelite to replace their vehicle glass every year.

Nationwide lifetime warranty

Safelite backs up your warranty with more than 7,100 MobileGlassShops and repair facilities nationwide.

3 easy steps to fixing your glass

It only takes 3 quick steps to fix your vehicle’s glass so you can get back on the road as soon as possible.

Safelite AutoGlass - Damage front passenger seat

Took vehicle to safelite to have windshield replaced. They damage front passenger seat and are avoiding solving problem. 2013 subaru outback, Date of damage of passenger seat : 01-28-2022 Invoice # [protected] Location: 4420 technology dr Fremont, ca 94538 [protected] Can reach customer at [protected]

Safelite AutoGlass - Windshield crack repair

Tech came to repair my windshield chip, the machine broke and could not do the repair, told him that my concern that the windshield would crack. He assured me that it would not crack. Next day the window cracked. Called and they told me that he should not tell me that. Safelite offered me a discount. Not fair in my opinion.

Safelite AutoGlass - No show for tech

My name is William Vinzant. I had an appointment scheduled for today. They never came OR CALLED TO TELL ME. SOMEONE CANCELED THE ORDER. SHOULDN'T SOMEONE HAVE CALLED ME? We were supposed to leave on a trip tomorrow. now we have to find someone else.

Safelite AutoGlass - False warranty, predatory practices

On December 20, 2021, I brought my vehicle to my local Safelite Autoglass (Columbia, MO) for a warranty repair on a windshield they previously replaced in November, 2019. Safelite advertises a "Nationwide LIfetime Warranty" which sounds fantastic, however, that's where their service ends.

Safelite AutoGlass - All day drop off

Went to Colorado Springs location on aeroplaza was quoted $400 for a window replacement. Granted I was 10min late for an all day appointment. She didn't want to take my car and tried to reschedule me for next Saturday. My issue is if it was an insurance claim they were going to take it in the same day.

Safelite AutoGlass - Ignored in waiting room

Went in & a female receptionist was on the phone so I sat & politely waited. After a bit she got up & went in the back without addressing me. Was back there awhile came out, sat down & back on the phone. Eventually a man came out & sat down glancing at me.

Safelite AutoGlass - Very poor customer service

Very poor customer service Safelite incorrectly installed a windshield on my jeep as it was out of center and there were leak issues.

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