Receiving Helpdesk

safelite auto glass customer service

by Delpha Kertzmann II Published 3 years ago Updated 2 years ago

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Where is Safelite AutoGlass headquarters?

Columbus, OHSafelite / Headquarters

How do I use Safelite warranty?

If you have a problem that is covered by this warranty, you may contact any of our stores, call or text Toll Free at 1-866-212-5457, or schedule warranty work online at MySafelite.com and we will replace or repair the warranted product or correct the defective workmanship without charge at a mutually agreed upon time.

Does Safelite do free quotes?

Tell us about your vehicle and damage and we'll find the right part for your service. Get your free quote, then choose to pay on your own or work with your insurance. Schedule service at one of our stores or have us come to you.

Will Safelite replace a scratched windshield?

Auto glass service If your windshield damage is smaller than six inches, we may be able to repair it. Get a windshield repair quote or schedule an appointment online. Does Safelite repair long cracks in the windshield? We will repair cracks that are smaller than six inches.

Will warranty cover cracked windshield?

If the windshield were cracked by road debris, which is the most common way windshield damage can occur, it would not usually be covered. Because the windshield is generally categorized as a “wear item,” much in the same way brake pads, tires, and seatbelts are, even comprehensive warranties won't usually cover them.

Does replacing windshield void warranty?

Most car warranties provide coverage for defects or damage that aren't classified as wear and tear. For example, the average lifespan of a front windshield is about five years. If the glass breaks after that period because of negligent driving, the warranty supplier may void the warranty.

Will my insurance go up if I claim for a windshield?

Does a windscreen claim effect your renewal premium? The majority of insurers won't increase your renewal premium if you make a claim for a windscreen repair or replacement. Just remember that there's always an exception to every rule and you might be the unlucky exception.

How much does it cost to replace a window?

Window Replacement CostWindow Cost Estimator*Average Cost$600Lowest Cost$200Highest Cost$1,200May 26, 2022

What if it rains after windshield replacement?

Rain or water isn't an issue on newly replaced auto glass, so don't fret if there's forecast calls for a bit of downpour. In fact, a bit of moisture can actually help the adhesive cure faster.

How much does it cost to fix a scratch on a windshield?

Damage of this type that scratches the surface of the windshield can be repaired with a $30 Diamondite glass cleaning kit. You run a fingernail across the surface of the crack and it is caught, this requires the repair to be performed by an auto glass repair shop. This repair will cost between $20 and $60.

Can you buff scratches out of glass?

Regular white toothpaste or mildly abrasive liquid soap can polish fine scratches out of glass. Materials: Plain white toothpaste (varieties containing baking soda and/or formulated for whitening purposes work better than gel formulas); or. Mildly abrasive soap for heavy-duty hand cleaning, like liquid pumice.

Is my windshield cracked or scratched?

A Quick Test If you can run your nail over the mark and continue on a smooth path, you likely have a scratch. They don't affect the structural integrity of the glass if they're shallow, but they can reflect light and make it difficult for you to see while driving. Cracks, however, will catch your nail.

How long is Safelite warranty?

Under Safelite Autoglass's' nationwide lifetime warranty, automotive glass is warranted against defects in material or workmanship for as long as The User of Website own the vehicle in which the glass is installed so long as such defects are brought to the attention of Safelite within 30 days ...

Does Safelite use surveys?

Safelite may use Transcripts, Surveys and Recordings for purposes of performing or delivering a service to The User providing maintenance or support services to The User of company services for training and quality assurance purposes, for purposes of improving Company's services and for other lawful purposes.

Is Safelite a subsidiary of Berlon?

Safelite AutoGlass is an American company. Safelite AutoGlass is a wholly owned subsidiary. The company is a member of the Berlon US family of companies. Safelite AutoGlas was founded in 1947 in Wichita, Kansas.

Shops near you

You’ll find our MobileGlassShops™ and repair facilities in all 50 states.

Superior repairs

We’ll fix your glass using the best materials and back your service with our nationwide warranty.

Convenient windshield repair

We have shop locations in all 50 states for convenient, professional service.

What to expect at a mobile glass appointment?

Here's what to expect during a mobile auto glass appointment: Your technician will greet you with a smile and thumbs-up instead of a handshake. Your technician may reduce non-essential services such as cleaning your vehicle’s windows or vacuuming its interior. Your technician won’t require you to provide an electronic signature for completion ...

Can Safelite fix windshield damage?

When you get glass damage to your windshield or side window, you may dread the time and money it will take to fix. With mobile glass repair from Safelite, you can save your time and money, depending on your insurance coverage.

How long after windshield replacement can you drive away?

You can usually drive away one hour after a windshield replacement, or immediately after a repair or side window replacement. Our technicians use the best materials, including the industry's first adhesive with a one-hour drive-away time for windshield installations.

How long does it take to get a new windshield sticker?

Some states do not allow the inspection sticker to be re-applied to the new windshield and require that you purchase a new sticker within 3-5 days after a windshield replacement. Check with your state licensing agency for additional information on required inspections and stickers.

Can you damage your car during auto glass repair?

No, your vehicle should not be damaged during the repair or replacement. We use precautionary measures, such as protective drapes, to ensure that no damage occurs during your auto glass service. Will you vacuum my vehicle after service? Yes, our technicians will vacuum any pieces of broken auto glass in your vehicle.

Who can be a customer service representative at Safelite?

Our CSRs and Customer Advocates come from various professional backgrounds and bring their problem-solving skills to Safelite. If that sounds like you, we’re happy to find the right position for you!

Why work at Safelite?

Answer incoming phone calls and emails from customers, policyholders, insurance agents, and/or auto glass shops.

Why work at Safelite?

Our people come first. We hire smart, talented associates and give them what they need to succeed and grow. It's this philosophy and commitment that drives our culture.

Safelite AutoGlass - Damage front passenger seat

Took vehicle to safelite to have windshield replaced. They damage front passenger seat and are avoiding solving problem. 2013 subaru outback, Date of damage of passenger seat : 01-28-2022 Invoice # [protected] Location: 4420 technology dr Fremont, ca 94538 [protected] Can reach customer at [protected]

Safelite AutoGlass - Windshield crack repair

Tech came to repair my windshield chip, the machine broke and could not do the repair, told him that my concern that the windshield would crack. He assured me that it would not crack. Next day the window cracked. Called and they told me that he should not tell me that. Safelite offered me a discount. Not fair in my opinion.

Safelite AutoGlass - No show for tech

My name is William Vinzant. I had an appointment scheduled for today. They never came OR CALLED TO TELL ME. SOMEONE CANCELED THE ORDER. SHOULDN'T SOMEONE HAVE CALLED ME? We were supposed to leave on a trip tomorrow. now we have to find someone else.

Safelite AutoGlass - False warranty, predatory practices

On December 20, 2021, I brought my vehicle to my local Safelite Autoglass (Columbia, MO) for a warranty repair on a windshield they previously replaced in November, 2019. Safelite advertises a "Nationwide LIfetime Warranty" which sounds fantastic, however, that's where their service ends.

Safelite AutoGlass - All day drop off

Went to Colorado Springs location on aeroplaza was quoted $400 for a window replacement. Granted I was 10min late for an all day appointment. She didn't want to take my car and tried to reschedule me for next Saturday. My issue is if it was an insurance claim they were going to take it in the same day.

Safelite AutoGlass - Ignored in waiting room

Went in & a female receptionist was on the phone so I sat & politely waited. After a bit she got up & went in the back without addressing me. Was back there awhile came out, sat down & back on the phone. Eventually a man came out & sat down glancing at me.

Safelite AutoGlass - Very poor customer service

Very poor customer service Safelite incorrectly installed a windshield on my jeep as it was out of center and there were leak issues.

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