Retail store returns
- You have 14 days to return a device purchased at a store.
- You can go to any T-Mobile store to return a device.
- A restocking fee may be charged for the return.
- Bring proof of purchase such as an emailed or printed receipt.
How to return a T Mobile phone to a store?
Return to a T-Mobile store You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail. Use the Store Locator to find a T-Mobile store near you.
Can I return the device to a store?
You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.
How do I ship a T-Mobile phone?
Print the label, and attach it to your shipping box. If you can't print it, a T-Mobile store or print shop can help. All you'll need to do is pack up the device, and drop it in the mail or take it to a UPS store.
How do I Return my coverage device?
All you'll need to do is pack up the device, and drop it in the mail or take it to a UPS store. Coverage device returns are free of shipping and restocking charges. Return your device promptly. If we don't receive your device within 30 days of starting the return, you will be charged a non-return fee.
How long do you have to return a new phone to T-Mobile?
within 14 daysReturn your device at any T-Mobile store within 14 days. A restocking fee may be charged for the return. Bring proof of purchase such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return.
Can I return my iPhone after 30 days?
Standard Return Policy You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.
Can I cancel T-Mobile after 1 month?
If you only recently signed up for T-Mobile's service and are leaving due to problems with coverage, T-Mobile has a 30-day money-back guarantee that allows you to return your devices and cancel your plan without any restocking fees or charges for the service.
What happens if I don't return my old phone to T-Mobile?
You will be charged the remaining balance owed on the device. Alternatively, you could take it in to a T-Mobile Store and have them send it in for you so you don't miss the cutoff for it to be returned. Did this topic help you find an answer to your question?
Can I return an iPhone to Apple after 14 days?
Standard Return Policy You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.
Can I exchange iPhone after 14 days?
All replies. "Any items purchased on Apple's U.S. online store must be returned within 14 days from date of receipt of package, with the exception of the iPhone, where the customer has 30 days from receipt date to return the item"
Can you cancel a phone contract within 14 days?
If you signed up over the phone or online You can cancel the contract for free if you signed up less than 14 days ago over the phone or online. This is called a 'cooling-off' period. If you've already used the service (eg you made calls on a phone), you're likely to be charged for what you've used.
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
Does T-Mobile have a grace period?
Am I eligible? Available to postpaid customers who need extra time paying their bill. Your account can be less than 30 days past the due date to initiate a payment arrangement but if it's 31+ days past due, you may be required to pay a portion of your past due balance.
How much is a restocking fee at T-Mobile?
You may also be required to pay a restocking fee based on the Full Retail Price (“FRP”) of the Device as follows: $70 for devices with a FRP of $600 or more; $40 for devices with a FRP between $300-$599; and $20 for devices with a FRP of less than $300.
Can I return my phone to T-Mobile if it's not paid off?
8 replies. The only way you can return the phones are if you are still within the remorse period. If you're past the window you will need to pay the phones off and if you don't it will go to collections and go against your credit.
Can you return a Mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
Return to a T-Mobile store
You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.
Return through the mail
To begin this return process, contact us. If you're a T-Mobile for Business customer, request a call instead.
How long do you have to return a phone?
You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:
How to return a phone that you bought online?
To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.
What charges do you pay when cancelling a phone service?
Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.
How to return only one phone?
If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.
Do you have to return a device with a promotional offer?
The device must be in its original packaging with all original contents, undamaged, with no alterations to its hardware or software, and in good working condition. All additional accessories or items you received as part of a promotional offer must also be returned with the device.
Does T Mobile cover shipping in the original box?
Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.
T Mobile Return Policy
If you are not happy with your T-mobile purchase or it does not perform as you expect, you can return your purchased device or accessory within 14 days of the purchase or lease date of the original device. You must include the original receipt in its package with all contents.
T-Mobile Return Regarding Online Purchases
You can return your device or accessory within 14 calendar days from the shipping day. But make sure that your return must with all original contents, in its original package and the device must be undamaged and in good working condition.
Can I Exchange My Phone at T-Mobile?
T-mobile exchange policy allows you to exchange any kind of product within 14 days of the purchase. The item that you wish to exchange must be in its original package with a purchase receipt, with all contents, undamaged and in good working condition. You have to pay a restocking fee for your exchange based on the full retail price of the product.
Does T-Mobile Provide Refund?
The requirement for a refund and the time frame you can expect will vary based on the refund method.
How long does it take to return a box of ice cream?
It must be in good working order without damage, and you have to have the original box and everything inside of it. It has to be in the two week (14 days) return period. They also ask you to have the original receipt, but I’ve had success without it.
What happens if you pay out of pocket on a jump on demand?
If you paid anything out of pocket at the time of purchase, the $50 will be deducted from your refund. If you didn’t pay anything up front, like on a Jump on Demand lease, you’ll owe that $50. Tablets will get hit with a $75 restocking fee instead of the $50 fee on phones, so keep that in mind if you’ve picked up a cellular enabled tablet ...