Receiving Helpdesk

reset ooma device

by Mr. Deshaun Weimann Published 3 years ago Updated 2 years ago

How can I reset the Ooma system?

  • Turn on router.
  • Press Factory Reset button and hold for at least 15 seconds.
  • Device restarts automatically.
  • Default settings have been restored.

If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in. Insert a paperclip into the pinhole next to the phone jack and hold it down for ten seconds until the system status light blinks amber.

Full Answer

How can I reset the Ooma system?

  • 8x8 Express: $12 per month (and 30-day free trial)
  • X Series X2: $25 per month
  • X Series X4: $45 per month
  • X Series X6: $115 per month

Where is the reset button on my Ooma?

  • Plug the Adapter into the USB port on the back of your Telo Base Station.
  • Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer.
  • Use the computer and open up a browser to setup.ooma.com.

How do I Reset my Ooma base station?

How do I reset my Ooma base station? Connect optional accessories such as the Ooma Wireless Adapter. Connect the included AC adapter to power the Base Station. Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.

How to activate Ooma Telo?

What do I need to activate my account?

  • Your Ooma device (unplugged)
  • A valid U.S. or Canada credit or debit card
  • A valid U.S. or Canada address

Where is the reset button on a Ooma Telo?

To reset the telo handset press the red button for about 3 seconds until the handset turns off. Next press the 0 and left softkey while pressing the red button briefly to power back on. The handset is now reset.

How do I reset my Ooma Telo Air 2 to factory settings?

0:514:35Broken Ooma Telo 2: Can't factory Reset. Flashing Red ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo after doing those two troubleshooting things I decided to try a factory reset. So they sayMoreSo after doing those two troubleshooting things I decided to try a factory reset. So they say pressure the trashcan button and press the play button together beef while it's blinking red war.

How do I reset Ooma after power outage?

Re: restart sequence after a power outage My cable modem, Ooma Hub, and router (which are connected in that sequence) are all plugged into the same power strip. To restart everything, I just kill the power strip, wait 5-10 seconds, and turn the power strip back on.

Why is my Ooma phone not working?

Verify that your Internet connection is functioning properly. Try rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the network connection recovers.

How long does it take to reboot Ooma?

If resetting the internet router doesn't fix the problem, then it's time to reset the Ooma Telo Router. To reset the Ooma Telo Router, hold the reset button on the device with a paper clip until the lights blink. This shouldn't take more than around 10 seconds of depressing the button to complete.

Why is my Ooma flashing purple?

If your device requires a software upgrade, the Ooma logo will blink purple while it is downloading the newest version. it is upgrading. It will automatically reboot after the upgrade is complete. To place a call, pick up a phone connected to your Ooma Telo and dial a phone number.

How do I reset my Ooma Telo base station?

Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.

Why is my Ooma Telo blinking blue?

It is normal for the lights on the Telo to blink for a couple of minutes while it boots up. The light on top of the device will light up blue once the device is ready to be used. Pick up the phone and listen for the musical Ooma dialtone to confirm that your set up is complete.

Does Ooma work if power goes out?

If the power goes out in your house, your Ooma device will no longer work.

Why is there no dial tone on my Ooma?

If the status indicator on the Base Station is blue but you don't hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.

Why does Ooma go offline?

The Ooma device will be offline if there is an issue with the internet connection. For example, if the WIFI or Ethernet cable connection is disconnected or if you are experiencing issues with your ISP.

What do Ooma lights mean?

Solid blue light. Base Station is online and in service. Rapidly-blinking blue light. Base Station is in registration mode. Solid amber light.

Re: How To Do a Factory Reset on Telo

murphy wrote: Do the lights come on if you push the center button in the top row?

Re: How To Do a Factory Reset on Telo

After all the lights went out, as explained above in Step 4, I did press the Brightness button, and the center Logo light came on a solid Blue. I waited and waited... about 15 to 20 minutes, and nothing else happened.

Re: How To Do a Factory Reset on Telo

Trekster wrote: After all the lights went out, as explained above in Step 4, I did press the Brightness button, and the center Logo light came on a solid Blue. I waited and waited... about 15 to 20 minutes, and nothing else happened. No other lights came on indicating the unit was finished with the Reset and now operational.

Re: How To Do a Factory Reset on Telo

Trekster wrote: After all the lights went out, as explained above in Step 4, I did press the Brightness button, and the center Logo light came on a solid Blue. I waited and waited... about 15 to 20 minutes, and nothing else happened. No other lights came on indicating the unit was finished with the Reset and now operational.

Re: How To Do a Factory Reset on Telo

If Tech Support is reading this thread, they seem to be ignoring the problem. That makes me very suspicious. Wonder what the real problem is....

Re: How To Do a Factory Reset on Telo

My suspicions were correct. I was doing the procedure for the Factory Reset correctly, however, there is apparently a bug associated with this procedure. Finally, this morning I got the following email from an "Ooma source":

Re: How To Do a Factory Reset on Telo

I had the same issue with the blue light staying on during a factory reset today. Phone support didn't know anything about bugs related to that process.

How can I activate my used device?

You can check whether your device has already been activated by visiting the activation page and typing in the activation code or MAC address on your device.

Does a used unit come with a trial of Ooma Premier?

Yes! Once your Ooma device has been re-activated, a new two month free trial of Ooma Premier will be added to your account.

What is the warranty on a used Ooma device?

Used devices do not come with a warranty, as they have not been sold through an official Ooma dealer.

What is the difference between a used device and a refurbished device?

Refurbished devices are units that have been returned to Ooma and which have been restored to factory new condition, tested for functionality and repackaged for sale. Refurbished Ooma products come with our standard one-year warranty. You can learn more by reading our refurbished devices FAQ.

What do I do if my computer is currently plugged directly into my modem?

The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device. You’ll be able to set up your system by following the instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your “router”, substitute the word “computer”.

The Ooma light on my Telo Base Station or Phone Genie is blinking red

The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.

The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue

If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie system is not able to connect to the Ooma Network.

The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue

If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.

The Play and Fast forward keys are lit blue

You should only experience this if you have chosen the option to use your Ooma with a landline backup. When your Ooma device is offline and the Play and Fast forward buttons are turned on, it means that your Ooma Telo Base Station or Phone Genie cannot detect a phone line connected the the system.

Incoming calls do not cause your phone to ring

There are several reasons that incoming calls may not cause your phone to ring. Here are some of the most common reasons why your phone might not ring:

My voice quality is poor

The Ooma PureVoice™ HD technology built into the Ooma Telo Base Station or Phone Genie includes sophisticated algorithms to deliver the best voice quality your Internet connection can support.

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      Backtrace
      • 21. view::2dd102cf0462e89a4d4d8bc77355d767652bf9aa:15
      • 23. /vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php:108
      • 24. /vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php:58
      • 25. /vendor/livewire/livewire/src/ComponentConcerns/RendersLivewireComponents.php:69
      • 26. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:61
    App\Models\FakeUser
    1
    Outl1ne\MenuBuilder\Models\MenuItem
    1
    Outl1ne\MenuBuilder\Models\Menu
    1
    App\Models\JsonPostContent
    1
    App\Models\Post
    11
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        _flash
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        PHPDEBUGBAR_STACK_DATA
        []
        path_info
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        status_code
        200
        
        status_text
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        format
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        content_type
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        request_query
        []
        
        request_request
        []
        
        request_headers
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        request_server
        0 of 0
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        request_cookies
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