How can I reset the Ooma system?
- Turn on router.
- Press Factory Reset button and hold for at least 15 seconds.
- Device restarts automatically.
- Default settings have been restored.
How can I reset the Ooma system?
- 8x8 Express: $12 per month (and 30-day free trial)
- X Series X2: $25 per month
- X Series X4: $45 per month
- X Series X6: $115 per month
Where is the reset button on my Ooma?
- Plug the Adapter into the USB port on the back of your Telo Base Station.
- Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer.
- Use the computer and open up a browser to setup.ooma.com.
How do I Reset my Ooma base station?
How do I reset my Ooma base station? Connect optional accessories such as the Ooma Wireless Adapter. Connect the included AC adapter to power the Base Station. Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.
How to activate Ooma Telo?
What do I need to activate my account?
- Your Ooma device (unplugged)
- A valid U.S. or Canada credit or debit card
- A valid U.S. or Canada address
See more
How do I factory reset my Ooma?
Since Telo firmware version 32829, the light sequence on factory reset is slightly different:Power off the Telo unit, wait around 15 seconds, then power it back on,When the logo starts flashing RED, press and hold 'Stop' and 'Trash' keys at the same time,The logo should then flash alternatively BLUE and RED,More items...•
How do I reset my Ooma Telo Air 2 to factory settings?
0:514:35Broken Ooma Telo 2: Can't factory Reset. Flashing Red ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo after doing those two troubleshooting things I decided to try a factory reset. So they sayMoreSo after doing those two troubleshooting things I decided to try a factory reset. So they say pressure the trashcan button and press the play button together beef while it's blinking red war.
Why is my Ooma not working?
Verify that your Internet connection is functioning properly. Try rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the network connection recovers.
How do I reset Ooma after power outage?
Re: restart sequence after a power outage My cable modem, Ooma Hub, and router (which are connected in that sequence) are all plugged into the same power strip. To restart everything, I just kill the power strip, wait 5-10 seconds, and turn the power strip back on.
Where is the reset button on an Ooma Telo?
If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in. Insert a paperclip into the pinhole next to the phone jack and hold it down for ten seconds until the system status light blinks amber.
What does a solid red light mean on Ooma?
Solid red logo likely means a hardware failure.
How do I reconnect my Ooma?
Ensure that your Ooma Wireless + Bluetooth Adapter is plugged in all the way. Remove your adapter, reboot your Telo Base Station, and then re-insert the adapter. Move the Telo Base Station closer to your router or wireless access point to make sure it is not out of range.
Why is Ooma blinking red?
A flashing red Ooma Symbol means the Ooma Telo isn't "seeing" the Internet. First check and make sure your credit card information is up to date. Ooma will turn off your connection if the credit card information isn't up to date.
Why is there no dial tone on my Ooma?
If the status indicator on the Base Station is blue but you don't hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.
How do I reset my Ooma Telo base station?
Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.
Why is my Ooma Telo blinking blue?
It is normal for the lights on the Telo to blink for a couple of minutes while it boots up. The light on top of the device will light up blue once the device is ready to be used. Pick up the phone and listen for the musical Ooma dialtone to confirm that your set up is complete.
How do I fix Ooma Telo offline?
Make sure that there is a network cable connected from the (usually yellow) Modem port, to the Ooma Telo Internet port. Temporarily connect a network cable from the Home port of the Ooma Telo to the Wired LAN port of a computer.
Re: How To Do a Factory Reset on Telo
murphy wrote: Do the lights come on if you push the center button in the top row?
Re: How To Do a Factory Reset on Telo
After all the lights went out, as explained above in Step 4, I did press the Brightness button, and the center Logo light came on a solid Blue. I waited and waited... about 15 to 20 minutes, and nothing else happened.
Re: How To Do a Factory Reset on Telo
Trekster wrote: After all the lights went out, as explained above in Step 4, I did press the Brightness button, and the center Logo light came on a solid Blue. I waited and waited... about 15 to 20 minutes, and nothing else happened. No other lights came on indicating the unit was finished with the Reset and now operational.
Re: How To Do a Factory Reset on Telo
Trekster wrote: After all the lights went out, as explained above in Step 4, I did press the Brightness button, and the center Logo light came on a solid Blue. I waited and waited... about 15 to 20 minutes, and nothing else happened. No other lights came on indicating the unit was finished with the Reset and now operational.
Re: How To Do a Factory Reset on Telo
If Tech Support is reading this thread, they seem to be ignoring the problem. That makes me very suspicious. Wonder what the real problem is....
Re: How To Do a Factory Reset on Telo
My suspicions were correct. I was doing the procedure for the Factory Reset correctly, however, there is apparently a bug associated with this procedure. Finally, this morning I got the following email from an "Ooma source":
Re: How To Do a Factory Reset on Telo
I had the same issue with the blue light staying on during a factory reset today. Phone support didn't know anything about bugs related to that process.
What do I do if my computer is currently plugged directly into my modem?
The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device. You’ll be able to set up your system by following the instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your “router”, substitute the word “computer”.
The Ooma light on my Telo Base Station or Phone Genie is blinking red
The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.
The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie system is not able to connect to the Ooma Network.
The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.
The Play and Fast forward keys are lit blue
You should only experience this if you have chosen the option to use your Ooma with a landline backup. When your Ooma device is offline and the Play and Fast forward buttons are turned on, it means that your Ooma Telo Base Station or Phone Genie cannot detect a phone line connected the the system.
Incoming calls do not cause your phone to ring
There are several reasons that incoming calls may not cause your phone to ring. Here are some of the most common reasons why your phone might not ring:
My voice quality is poor
The Ooma PureVoice™ HD technology built into the Ooma Telo Base Station or Phone Genie includes sophisticated algorithms to deliver the best voice quality your Internet connection can support.
How to Login to Ooma Telo
As with any VoIP provider, seamless function with a residential VoIP device from Ooma is contingent upon ensuring the device is setup and functioning correctly.
How To Find The Ooma Telo Router Login IP
The Ooma Telo Router is a network device, which means the first step is to get it recognized by the WiFi service’s or residential internet’s internal device. Find the IP address for the Ooma router, which should be either 192.168.1.1 or 172.27.35.1. An alternative to try if neither address works is setup.ooma.com.
Login Process For Router
After confirming the Ooma IP, open a web browser of your choosing. Type in the IP on the search line. Hit enter. Users should see a pop-up box to enter their credentials in order to gain access to Ooma Telo Home.
Possible Ooma Telo Login Problems
There are a couple of snags users may run into during the login process. These are usually related to browser settings, internet protocol, or device configuration.