Receiving Helpdesk

redbox keeps charging my card

by Edythe O'Reilly III Published 3 years ago Updated 2 years ago

Redbox payment policies haven't changed. You'll still be charged for your first day's rental on the day you swipe your card, and you'll still be charged for any extra rental days after you return your discs. If funds aren't available at that time, Redbox will attempt to collect the balance on a later date.

What happens if you never return a redBox?

Redbox Lost Movie Fee – What happens if you can’t return or lost a Redbox movie?

  • For a DVD you’ll typically be paying $25.50 plus tax to own the rental.
  • For a Blu-ray Disc, you’ll be paying around $34.00.
  • For a game, you’ll be paying $69.00.

Does Redbox charge every day or after you return it?

Redbox will charge for a full extra day if you return any item after 9:00 p.m, and if you keep your item beyond the maximum allowed rental period for your area, you will be charged the full price for it, usually $25 to $69, depending on the video or game.

How much does Redbox charge a day?

How much does Redbox charge per day? Many Redbox kiosks have DVDs available for rent for $1.75 per day, plus tax (except for jurisdictions that do not require sales tax to be charged or collected), so if you keep that DVD for the one-day minimum rental period and return it two days later by 9:00 p.m. local time, you will be charged $5.25 plus ...

Does Redbox accept prepaid card or gift card?

Yes, Redbox does accept debit & prepaid cards. What Prepaid cards work with Redbox? The short answer is yes. However, Redbox will only accept “open loop” gift cards. Open loop cards are true prepaid cards that are branded Visa, MC, Amex ect… and can be accepted anywhere the card brand is accepted.

How long will Redbox keep billing?

“For each day you keep a rental, you'll be charged the nightly fee + tax. You have 25 days to return the movie before the system automatically charges you the purchase price of the disc ($25 + tax for standard DVDs and $34.50 + tax for Blu-ray™ Discs), and the movie is yours to keep.”

How do I cancel my Redbox subscription?

You can cancel your Program membership at any time by logging into your Redbox account through the Redbox website or our Android mobile app (cancellation via our mobile app on the Apple platform will direct you to the Redbox website), or by contacting Redbox at 1-866-REDBOX3 (1-866-733-2693).

How do I contact Redbox customer service?

Thank you for being a Redbox customer. Please check our FAQs for answers to commonly asked questions. Our Customer Care team is available 7 days a week, from 8 AM – Midnight CT at 1-866-REDBOX3 (866-733-2693).

Can I cancel Redbox rental?

Once made, Redbox online reservations cannot be canceled for any reason. The company claims it does this to protect itself from a “lost” rental during the reservation period.

How much is a Redbox subscription?

Redbox Instant has three pricing tiers, at $6, $8, and $9 a month. For $6, you get access to streaming only, from a fairly limited library of content — more on that later. The $8 plan gives you unlimited streaming plus four kiosk rentals a month.

How do I file a complaint against Redbox?

If you experience a problem at a Redbox or with a Redbox product you may call 1-866-733-2693 or view this site for customer F&Q and contact information.

What happens if you don't return Redbox?

If you don't return the rental, you'll be charged at the end of its maximum rental period. I rented something and wasn't charged. How come? If you've rented from Redbox before, you're probably used to being charged for your first rental day on the day after you rent.

How do I change my credit card on the Redbox app?

Mobile AppSelect My Redbox.Select the account icon at the top of the screen (top left corner).Select Payment Method.Select 'Add Card' to add to 'Edit' to remove.Add required payment card information including the payment card number, expiration date, name and billing zip code.More items...

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