- Reboot your Telo Base Station
- Ensure that your Wireless Adapter is plugged in all the way
- Remove your Wireless Adapter, reboot your Telo Base Station, and then re-insert the Wireless Adapter
- Move the Telo Base Station closer to your router or wireless access point to make sure it is not out of range
Full Answer
How do I Reset my Ooma base station?
Similarly, how do I reset my Ooma base station? Connect the included AC adapter to power the Base Station. Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device. In this way, where is the reset button on Ooma?
Why is my Ooma Telo base station or Phone Genie offline?
The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet.
What cables do I need to hook up my Ooma Telo base station?
Your Ooma Telo Base Station comes with three cables: In most cases, these three cables will be all you need to get everything hooked up and ready to go! How do I get everything hooked up? Before you get started, you will need to make sure that: You have already activated your device online, including selecting a phone number.
How do I Return my Ooma device?
You can initiate the return process by contacting a member of our Customer Care team. If you purchased your Ooma device through a third-party retailer, you will need to consult their return policy. The Ooma Customer Care team cannot assist you with returning your equipment to a third-party retailer.
How do I reboot my Ooma base station?
Connect the included AC adapter to power the Base Station. Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.
Where is the reset button on the Ooma Telo?
If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in. Insert a paperclip into the pinhole next to the phone jack and hold it down for ten seconds until the system status light blinks amber.
How do I get my Ooma Telo back online?
Verify that your Internet connection is functioning properly. Try rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the network connection recovers.
How do I reset my Ooma Telo 2?
1:544:35Broken Ooma Telo 2: Can't factory Reset. Flashing Red ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo it's blinking red none of the online instructions mentioned how long have to hold the trashcanMoreSo it's blinking red none of the online instructions mentioned how long have to hold the trashcan and play by them for but I'm assuming it takes at least 15 to 30 seconds.
How do I reset Ooma after power outage?
Re: restart sequence after a power outage My cable modem, Ooma Hub, and router (which are connected in that sequence) are all plugged into the same power strip. To restart everything, I just kill the power strip, wait 5-10 seconds, and turn the power strip back on.
What does a solid red light mean on Ooma?
Solid red logo likely means a hardware failure.
How do I reconnect my Ooma?
Ensure that your Ooma Wireless + Bluetooth Adapter is plugged in all the way. Remove your adapter, reboot your Telo Base Station, and then re-insert the adapter. Move the Telo Base Station closer to your router or wireless access point to make sure it is not out of range.
Why is setup Ooma not working?
If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.
Why is my Ooma flashing purple?
If your device requires a software upgrade, the Ooma logo will blink purple while it is downloading the newest version. it is upgrading. It will automatically reboot after the upgrade is complete.
Why is there no dial tone on my Ooma?
If the status indicator on the Base Station is blue but you don't hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.
What is Ooma base station?
The Ooma Connect Base Station is the heart of your Ooma Office setup, providing gigabit routing functionality, and remote management. It is compatible with analog phones, Ooma-branded IP phones, and Ooma DECT devices.
How can I make a phone call with Ooma? Do I need to do anything special?
Once you’ve got your Ooma system set up, there’s nothing out of the ordinary you need to do to make a phone call with Ooma. Simply pick up the phone and dial just as you always have. The only difference you’ll notice is that you’ll hear the signature Ooma dialtone instead of the traditional dial tone you’re used to.
How can I answer a phone call with Ooma?
You can answer an incoming phone call with Ooma by picking up the phone when it rings. There is nothing special you need to do.
My dial tone sounds funny. Is this normal?
My dial tone sounds funny. Is this normal? Yes, it is perfectly normal for the Ooma dial tone to sound more musical than the traditional dial tone. Listen for the Ooma dialtone when you pick up the phone - it means that any call in the U.S. will be completely free!
Are there any special dialing rules when I call with Ooma?
If you have selected a phone number from your home area code, you can continue dialing the same way you did with your landline. If you have selected a phone number from a different area code, please keep in mind that the dialing rules may be different in the new area code.
How do I set up my voicemail?
You can start the voicemail setup process by picking up the phone that’s connected to your Ooma Telo Base Station or Phone Genie system and pressing the button on your Ooma Telo Base Station or Phone Genie. A series of voice prompts will walk you through the process of selecting a PIN, recording your name, and recording a voice greeting.
Do I have to leave my computer on to use Ooma? What happens if my computer restarts?
Unlike some other VoIP solutions, your Ooma Telo Base Station or Phone Genie does not rely on your computer to work. Instead of installing software onto or plugging an accessory into your computer, your Ooma is designed to act as a standalone device that will be integrated into your home network.
What can I do with the buttons on my Ooma Telo Base Station or Phone Genie?
You can use the buttons on your Ooma Telo Base Station or Phone Genie to perform a variety of functions, including:
Re: Telo Base Factory Reset
hurl03 wrote: Con anyone confirm the current method of a factory telo base reset?
Re: Telo Base Factory Reset
murphy wrote: Execute a factory reset on the Telo. NOTE: THIS WILL ERASE ALL NETWORK AND QOS SETTINGS. Unplug the power from the back of the Telo and reconnect. As the Telo boots up, it will turn on each row of keys in order.
Re: Telo Base Factory Reset
I am having the Same result as hurl03. I have reset my ooma Telo once but this time it's not working.
What do I do if my computer is currently plugged directly into my modem?
The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device. You’ll be able to set up your system by following the instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your “router”, substitute the word “computer”.
The Ooma light on my Telo Base Station or Phone Genie is blinking red
The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.
The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie system is not able to connect to the Ooma Network.
The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup diagram in the Quick Start Guide that best matches the setup in your house.
The Play and Fast forward keys are lit blue
You should only experience this if you have chosen the option to use your Ooma with a landline backup. When your Ooma device is offline and the Play and Fast forward buttons are turned on, it means that your Ooma Telo Base Station or Phone Genie cannot detect a phone line connected the the system.
Incoming calls do not cause your phone to ring
There are several reasons that incoming calls may not cause your phone to ring. Here are some of the most common reasons why your phone might not ring:
My voice quality is poor
The Ooma PureVoice™ HD technology built into the Ooma Telo Base Station or Phone Genie includes sophisticated algorithms to deliver the best voice quality your Internet connection can support.